“The customer care team dealt with my complaint really well. They were rrally kind, caring and showed real empathy with my situation. They quickly refunded me and also send me a gift card for my inconvenience, more importantly they made me feel like a valuable customer. Thank you Amanda for making me feel so comfortable in my complaint.”
“Would recommend lavish Alice 100% lovely quality of dresses and customer service is absolutely amazing, a lady called Aneta was super helpful with my query and sorted it straight away!
Will definitely shop again and again!! š”
“Always impressed with the customer service and the quality of products I receive I order at least once a month from yourselves and always love most of my outfits!”
“I absolutely love the One Shoulder Sequin Embellished Jumpsuit In White which I have just received. It's stunning! However, sourcing it was not easy in a high end department store. But one email to LA Customer Services direct, my problem was solved within days! Amanda Harrison, Head of Resources demonstrated what genuine, professional customer service should be. Someone who is clearly proud of the brand she represents. She went above and beyond, and now I cannot wait to wear my latest LA outfit! Thank you Amanda, you were brilliant.”
“amazing customer service!!
I contacted Lavish Alice looking for a pair of trousers to go with the rest of an outfit, I had been trying to source them from all retailers for sometime but they were always out of stock.
I emailed customer care and spoke with Tarek Dridi who went above and beyond to source the item and then sent me them for FREE including next day delivery!!
Absolutely fabulous customer service with amazing products!! Would give a 10 star review if this was possible!!”
“Excellent Customer Service, Aneta has quickly resolved my query, she was super informative and helpful. Even tho I wasnāt very happy with my initial order Aneta has solved everything out so I will definitely shop again.”
“The costumer service was very helpful. I had a problem with returning my iteam and I messaged the costumer team, Iāve got a fast reply, (Tarek Dridi) was so helpful. Thank
You”
“Very helpful customer service. Thanks to Tarek and Amanda for help.They were and ready to solve any problems I might have!
The customer service team helped me out with an exchange and has also arranged for the delivery to be dispatched straight away on next day delivery at no extra cost!”
“I made multiple orders and I was never disappointed. Dresses are amazing fit and high quality. The collections are always gorgeous. I had an issue in one of my order and the customer service is really friendly and fast to reply. Will definitely order again !”
“I ordered a dress from Lavish Alice and by mistake, I selected standard delivery as opposed to next day delivery. I also inputted the wrong delivery address.
I contacted Customer Care and have been speaking to Aneta. Aneta has gone above and beyond to help me out and has also arranged for the delivery to be dispatched straight away on next day delivery at no extra cost. Not many companies would do this so I really think Lavish Alice should be recognised for this.
I've ordered a number of dresses from them in the past for occasions and the quality has always been great - I am sure when the dress arrives tomorrow, it will be the same!
5* customer service!”
“The dress arrived on time even one day earlier... Exactly same as pictures high quality amazing fit this was my first order but definitely not the last one”
“Customer services have been fantastic with a recent issue. Always prompt replies and issue sorted as quick as was possible. Always lovely good quality clothes as well.”
“Amanda from customers service has been most helpful with my refund due to the item being faulty, she also gave me a discount code to buy some more fabulous dresses in the future!”
