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Lance James the Jewellers Reviews

4.8 Rating 172 Reviews

96 %

of reviewers recommend Lance James the Jewellers

Company Reviews

Product Reviews

4.8

Based on 172 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01245 523755

Email:

online@lancejames.co.uk

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Lance James the Jewellers 5 star review on 22nd February 2023

Lance James the Jewellers 5 star review on 25th February 2022

Lance James the Jewellers 5 star review on 25th June 2021

Catherine Wilson

Lance James the Jewellers 5 star review on 23rd March 2021

Lance James the Jewellers 5 star review on 20th January 2021

Lance James the Jewellers 5 star review on 19th October 2020

William Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve purchased my wedding band! I’m so happy with the outcome, the packaging it came in was beautiful! The care and communication I got from the company and delivery information was all very accurate. The ring itself is amazing and the personalised engraving just finished it off perfectly! Thankyou very much!!”

Posted 1 year ago

“Customer service is excellent, however the ring ordered don't look as good as the photos online left me feeling disappointed”

Posted 1 year ago

“Love my bracelet just what I wanted, very fast shipping all good.”

Posted 1 year ago

“Once I found a ring on their website the whole process was really easy. once i placed the order they contacted me to ask if i would like a ring sizer (which does help). Once I posted back It was just a waiting game for them to make it. I would recommend to all.”

Posted 1 year ago

“Very helpful company even sending me out a complimentary ring sizing kit and im very happy with my carbon fibre ring exactly as described, and quick delivery!!”

Posted 1 year ago

“Brilliant service. Very accommodating with helping with ring sizing by post and once the order was sent to production it was a very quick turnaround. Thank you”

Posted 1 year ago

“Wonderful service,went over and beyond helping us,wanted the item ordered asap and delivered as my daughter was going back to NewZealand,ordered on the Friday afternoon and item delivered by special delivery on the Saturday morning,no extra charge,best of British service,can’t praise it enough .thoughouly recommend Lance James Jewellers,unique pieces of jewellery at reasonable prices.”

Posted 1 year ago

“Beautiful jewellery and wonderful company! My necklace arrived so well packaged and very speedy, 5 stars, will be back :)”

Posted 1 year ago

“Ordered some Daisy of London earrings as replacement for ones I had lost. Excellent easy to use website with 10% of my 1st order. When earrings arrived they were delivered in a box wrapped in gold crepe paper with a daisy gift bag and gift box separate,gorgeous extra touch especially if you were giving these as gift and as a thank you a another 10% card off my next order. Would definitely recommend Thank you Lance James for the extra finishing touches.”

Posted 1 year ago

“Excellent customer service and was really helpful in meeting a right deadline”

Posted 1 year ago

“Excellent service”

Posted 1 year ago

“FANTASTIC! Never mind Lord of The Rings, I had been in the maket for a special wedding ring had looked all over, spent ages in different jewellers but I’m glad I was fortunate to have found Lance James, is next level, I chose a ring from the Carbon Palladium range, which was made to measure, arrived a week early! VERY happy with my purchase, if you are in the market for a special ring, they will look after you! A++”

Posted 1 year ago

“Great service, high quality product just as expected. Unique design.”

Posted 1 year ago

“Excellent t service thoughout”

Posted 1 year ago

“Just wanted to thank you for the service, your response to questions and your flexibility when MY sizing error was noticed and brought to your attention. The ring I ordered for my wife's birthday arrived on time and she absolutely loves it. Thanks again. I would definitely shop with you again and have no hesitation in recommending you.”

Posted 2 years ago

“Gorgeous earrings arrived beautifully packaged and just as described. Really impressed”

Posted 2 years ago

“Excellent service and the only only place I could find half sizes for rings really good idea.”

Posted 2 years ago

“Lovely service. Straight after I ordered, the lady ring me and offered to send out ring sizers to double check the size as it would be non refundable as a custom made ring. Glad we did - the size was wrong!! Ring turned up slightly earlier than was advised and were pleased with the ring!!”

Posted 2 years ago

“Cabbie fault these guys. Love the ring they made for me and the service was excellent.”

Posted 2 years ago

“Perfect! Could not have been more helpful! extremely happy will 100 % recommend & use in the future:)”

Lance James the Jewellers 5 star review on 25th February 2022

Posted 2 years ago

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Lance James the Jewellers is rated 4.8 based on 172 reviews