Lance James the Jewellers Reviews

4.76 Rating 58 Reviews
93 %
of reviewers recommend Lance James the Jewellers
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Customer Service
Communication Channels
Email, Live Chat
Read Lance James the Jewellers Reviews
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Phone:

01245 698386

Email:

online@lancejames.co.uk

Location:

Lance James The Jewellers, 3 Barrack Square, Chelmsford, Essex

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Anonymous
Anonymous  // 01/01/2019
Terrible customer service! Lack of communication with the customers after everything is paid. You need to keep checking on them every week otherwise you might not have a ring on time! I found it rude when they either block you or don't response to your email with a simple questions! Save the energy and avoid stress!Don't use them!!!
Posted 4 months ago
I bought the 6.5mm Tantalum & Palladium Wedding Ring.

A little disappointed with the band as the edges are sharp and I have cut myself twice rubbing my little finger across the side of my wedding ring finger.

Second of all I only realised after purchase that it is Palladium 500 and not 950. Personally I feel this should have been noted on the sales page as it has an effect on allergies as Palladium 950 is purer and naturally hypoallergenic whereby 500 can have silver in it which I can react too.
Posted 9 months ago
Hi Paul,

Thank you for your comments. We were surprised to read your review as we have had no direct contact from you with regards to this matter.
We would have been more than happy to investigate the situation, had you brought it to our attention. Please contact us directly so we can help you further.
Please use the contact details as below:
Email: online@lancejames.co.uk
Telephone: 01245 698386

Best wishes,
The Lance James Team
Posted 8 months ago
Lance James the Jewellers is rated 4.76 based on 58 reviews