Lance James the Jewellers Reviews

Name: Lance James the Jewellers
Address: Lance James The Jewellers, PO Box 13373, Chelmsford, Essex
Rating: 4.84

4.8 Rating 172 Reviews

96 %

of reviewers recommend Lance James the Jewellers

4.8

Based on 172 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01245 523755

Email:

online@lancejames.co.uk

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Lance James the Jewellers 5 star review on 22nd February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service! Lack of communication with the customers after everything is paid. You need to keep checking on them every week otherwise you might not have a ring on time! I found it rude when they either block you or don't response to your email with a simple questions! Save the energy and avoid stress!Don't use them!!!”

Helpful Report

Posted 3 years ago

“I bought the 6.5mm Tantalum & Palladium Wedding Ring. A little disappointed with the band as the edges are sharp and I have cut myself twice rubbing my little finger across the side of my wedding ring finger. Second of all I only realised after purchase that it is Palladium 500 and not 950. Personally I feel this should have been noted on the sales page as it has an effect on allergies as Palladium 950 is purer and naturally hypoallergenic whereby 500 can have silver in it which I can react too.”

Helpful Report

Posted 4 years ago

Hi Paul, Thank you for your comments. We were surprised to read your review as we have had no direct contact from you with regards to this matter. We would have been more than happy to investigate the situation, had you brought it to our attention. Please contact us directly so we can help you further. Please use the contact details as below: Email: online@lancejames.co.uk Telephone: 01245 698386 Best wishes, The Lance James Team

Posted 4 years ago

Lance James the Jewellers is rated 4.8 based on 172 reviews