Lance James the Jewellers Reviews

4.77 Rating 47 Reviews
94 %
of reviewers recommend Lance James the Jewellers
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Customer Service
Communication Channels
Email, Live Chat
Read Lance James the Jewellers Reviews
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Phone:

01245 698386

Email:

online@lancejames.co.uk

Location:

Lance James The Jewellers, 3 Barrack Square, Chelmsford, Essex

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Anonymous
Anonymous  // 01/01/2019
Furrer Jacot in Switzerland redirected my email to Lance James in the UK following my request to resize my wedding ring. Two local jewellers were only able to offer an option to fit some small balls to reduce the ring size, which I didn't really consider as an option. Julia and Jill picked up my enquiry, sent ring samples to me to try for size and then arranged for the reduction in size with Furrer Jacot. I have to say that the service provided by Julia and Jill was exceptional - quite rare nowadays when we all work in a busy environment! I wouldn't hesitate to recommend Lance James for any requirement - first class service and aftercare!
Posted 1 year ago
I bought the 6.5mm Tantalum & Palladium Wedding Ring.

A little disappointed with the band as the edges are sharp and I have cut myself twice rubbing my little finger across the side of my wedding ring finger.

Second of all I only realised after purchase that it is Palladium 500 and not 950. Personally I feel this should have been noted on the sales page as it has an effect on allergies as Palladium 950 is purer and naturally hypoallergenic whereby 500 can have silver in it which I can react too.
Posted 3 months ago
Hi Paul,

Thank you for your comments. We were surprised to read your review as we have had no direct contact from you with regards to this matter.
We would have been more than happy to investigate the situation, had you brought it to our attention. Please contact us directly so we can help you further.
Please use the contact details as below:
Email: online@lancejames.co.uk
Telephone: 01245 698386

Best wishes,
The Lance James Team
Posted 2 months ago
Lance James the Jewellers is rated 4.77 based on 47 reviews