Lance James the Jewellers Reviews

Name: Lance James the Jewellers
Address: Lance James The Jewellers, PO Box 13373, Chelmsford, Essex
Rating: 4.84

4.8 Rating 172 Reviews

96 %

of reviewers recommend Lance James the Jewellers

4.8

Based on 172 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01245 523755

Email:

online@lancejames.co.uk

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Lance James the Jewellers 5 star review on 22nd February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sell counterfeit jewerly. We have ordered carbon and titanium wedding bands with diamonds. They are not made from either of those metals. They got covered in scratches within one day of starting wearing them. This does not happen with titanium, a very hard metal. The diamonds are not real, as we haven't received a certificate that should accompany any piece of jewelry with diamonds. Complete rip off.”

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Posted 8 months ago

Dear Mircea In our correspondence, we have already provided you with assurances as to the authenticity of the materials from our manufacturer. As one of the largest wedding ring designers/manufacturers in Germany, they have specialised in Titanium and Carbon Fibre for many years using only premium quality materials. Despite your claims, the stones are indeed diamonds (graded W (Wesselton) Si). As we have explained previously, diamonds this small are not normally certificated as it would be too costly. However, the manufacturer has since provided us with documentation guaranteeing its authenticity which I have forwarded to you. Titanium is very hard but ALL metals mark. Every customer wears their jewellery differently. Working out at the gym with weights or clapping when wearing rings on both hands will all mark your jewellery. This is all part of the normal wear and tear that your jewellery will experience during its lifetime. However, we have never seen such comprehensive damage in such a short time. The marks on your ring indicate that it has suffered repeated impacts from something hard. This does not happen on its own. Ordinarily, a customer would contact us directly to enable us to address their concerns. However, you did not give us this chance but instead posted a completely false review including defamatory remarks doubting our professionalism.

Posted 8 months ago

“very poor communication”

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Posted 1 year ago

“Bad company thifes stay away from these people do not buy any thing from this site”

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Posted 4 years ago

Hi Marina, Sorry, you felt the need to write Lance James a poor review. As explained to you previously, our Terms & Conditions state that when an item is returned to us for a refund, the original postage costs are not included in that refund unless the item is faulty or damaged. This is not the case as you have just had a change of heart about the purchase. We are sorry the item was not to your taste but you did receive a full refund for the goods purchased in line with our T&Cs. Best wishes, The Lance James Team

Posted 4 years ago

“Bad company thifes stay away from this people do not buy any thing from this site”

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Posted 4 years ago

Lance James the Jewellers is rated 4.8 based on 172 reviews