Lance James the Jewellers Reviews

4.78 Rating 64 Reviews
94 %
of reviewers recommend Lance James the Jewellers
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Customer Service
Communication Channels
Email, Live Chat
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01245 698386



Lance James The Jewellers, 3 Barrack Square, Chelmsford, Essex

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Furrer Jacot in Switzerland redirected my email to Lance James in the UK following my request to resize my wedding ring. Two local jewellers were only able to offer an option to fit some small balls to reduce the ring size, which I didn't really consider as an option. Julia and Jill picked up my enquiry, sent ring samples to me to try for size and then arranged for the reduction in size with Furrer Jacot. I have to say that the service provided by Julia and Jill was exceptional - quite rare nowadays when we all work in a busy environment! I wouldn't hesitate to recommend Lance James for any requirement - first class service and aftercare!
Posted 2 years ago
Beautiful product, just what I wanted. It was well made, well presented and packaged. Packaging was of a high standard suitable for making the gift special. Prompt service. I would certainly recommend your company and buy from you again. Thank you so much.
Lance James the Jewellers 5 star review on 20th January 2021
Posted 6 days ago
Ring is gorgeous and the postage was so fast. Was packed really nicely too, thank you so much :)
Posted 2 weeks ago
Was really informative of availability of stock. Product arrived really quickly and perfect Christmas present for my mum. Thank you
Posted 1 month ago
Fantastic service. My ordered arrived quickly and well packed. Attention to detail was also amazing with the packaging being as good as you would get in the shop. The items are a presents which I know will be happily received.
Posted 1 month ago
Hi. The necklace was perfect. It was packaged perfectly, and delivered on time.
Posted 1 month ago
Excellent customer service, quick email response to any questions & items packaged beautifully delivered promptly
Would highly reccommend
Posted 1 month ago
Excellent products excellent service
Did exactly what they said they would and in fact delivered slightly ahead of promised date
Would definitely recommend
Posted 1 month ago
The divinity ring was on my daughters xmas wish list. It came beautifully wrapped with a gift bag included, & a bonus of 10% off plus free delivery. I'm sure she will love it!
Posted 2 months ago
Me and my husband to be were please to find a jeweller that stocked z+ sizes in such a wide range of styles that he could choose from. The customer service I received from Lance James through out the process of my order was amazing. I was kept up to date with my order from when I placed my order until I received my product. Any questions I had were quickly answered and the product I received definitely met expectations.
Posted 2 months ago
We stumbled on Lance James entirely by accident, when looking for a piece of jewellery for my wife’s 50th Birthday. The shop is a nice looking one, in a nice part of Chelmsford city centre, by the River Chelmer.

We were met by Anna, who we later discovered, was one of the owners. Her customer service was friendly and professional, but not pushy! This is a rare find these days. Some minutes later we had purchased a nice piece and also given her 3 more orders with work on existing rings.

The work was carried out beautifully and for a fair price. We are now hooked on this place and will be regular customers.

They also do a bespoke service for wedding rings etc.

I can’t recommend it enough. Incidentally, we had already gone into every other jewellers in Chelmsford city centre (according to Google Maps) before this so I am qualified to call Lance James, ‘The Best Jewellers in Chelmsford’ and by a ‘country mile.’

Rob and Clare Jupp, Herongate, Essex.
Posted 2 months ago
We really can't praise this Company enough. We visited the store back in September looking for a diamond necklace for my wife for her 50th Birthday. We met one of the owners, Anna.

The service we have received has been exceptional, so much so that we have subsequently ordered other pieces from them. Lovely shop, opposite the River Chelmer in Chelmsford but the showstopper is the service you get.

I'm frustrated that I can only leave 5 stars as they are worth so much more.

Rob Jupp, Herongate, Essex.
Posted 2 months ago
I’m in love with my new ring! Aquamarine marquise.
Lance James the Jewellers 5 star review on 19th October 2020
Posted 3 months ago
Lance James are an amazing family run business and I couldn't fault their fantastic service. They made me feel very special which is something I always find important being a customer. I have come back many times since as their gift ideas and so unusual and beautiful. A big thanks to Antony who is a fantastic goldsmith.
Posted 3 months ago
Thank you for great service
Posted 3 months ago
Outstanding customer service both online and in the Chelmsford store. I purchased some beautiful pieces of jewellery and will definitely return and recommend to others.
Posted 3 months ago
Terrible customer service! Lack of communication with the customers after everything is paid. You need to keep checking on them every week otherwise you might not have a ring on time! I found it rude when they either block you or don't response to your email with a simple questions! Save the energy and avoid stress!Don't use them!!!
Posted 6 months ago
I had such an amazing transaction with Lance James and would highly recommend them to anyone. Went over and above without hesitation to help and source the item and engrave it. In particular Jill deserves enormous credit. The company should be very proud of her and her handling of a very delicate topic, thank you so much. Best wishes to you all.
Posted 7 months ago
I have been buying items from Lance James since 2009.

We went in to look at wedding rings and Antony helped regards an idea and design I wanted for my wife’s ring. They did a beautiful job and I love looking at that ring even now.
I have been buying items on a regular basis ever since.
They’re extremely friendly, helpful, professional and have become my trusted ‘go to’ jewellers.

I have just purchased my first on-line item and their quality service continued, with prompt postage (despite our troubled times) and great communication. The delivery even had a hand written note in there and its these small things that maintain the personal service feeling I always get when buying from them.

Great items, great quality, great service, great people.

Yes you got it........they are recommended and I will obviously be continuing my custom with them.

Thank you for everything over the last ten years.
Posted 8 months ago
Excellent service, communication, and quality.
Very good company to buy from and would definitely recommend.
Posted 8 months ago
First ever purchase from this company and excellent service. Necklace cane within 2 day first class with lovely had written note saying thank you which is lovely. Necklace is beauty would definitely purchase from this jewellers again.
Posted 9 months ago
Lance James the Jewellers is rated 4.78 based on 64 reviews