Lampwise - Milton Keynes Reviews

4.95 Rating 482 Reviews
99 %
of reviewers recommend Lampwise - Milton Keynes
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About Lampwise - Milton Keynes:

Lighting showroom and online web store based in Stony Stratford, Milton Keynes. We sell fantastic lighting for every room of the house and stock some of the rarest light bulbs in the country.

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Phone:

01908269888

Email:

info@lampwise.co.uk

Location:

Lampwise
63 High Street
Stony Stratford
Milton Keynes

Anonymous
Anonymous  // 01/01/2019
thank you Lampwise the jamalea lamp was wonderful and the service first class
Posted 2 years ago
There is no doubt that Lampwise has the best selection of light fittings in the area and it was a pleasure looking for lamps etc to refurbish our house. The service was exemplary and in a few weeks our order arrived .
One lamp, a wall light ,needed a different operating mechanism and Lampwise gave us advice and this was Carried out by their team. However the mechanism broke whilst being turned on, after a few weeks use. I sent photographs of the damage to Lampwise expecting them to rectify the problem. They wanted me to remove the light fitting and return the lamp to them all at my expense. We had to have an electrician fit the wall light and I and arranged for him to return to take the lamp off the wall as the fitting was live . He found the adjustment that Lampwise had made to the wall light was rough edged and had consequently caused the damage to switch mechanism .He was able to rectify the problem there and then and refit the fitting.
Lampwise failed to acknowledge their responsibility in providing a fitting that was not fit for purpose. This sadly is a poor reflection on their attitude to customers once they have paid for their purchase .
Posted 3 years ago
This customer called us to notify us of a problem with the product they they had ordered from us, approx 7 months ago Customer was advised to bring the item back to our showroom for testing i.e. fixing, (we can't offer credits for electrical service nationwide as these fee's vary dramatically) customer was advised this could be repaired on the visit to the showroom, (Free of charge) so no need to again return to the store to collect the mended item. As we have a full time employed electrician. All was agreed and we was told by the customer she was going on holiday and will return the fitting to showroom upon their return. Then we received a lengthy email some time after explaining the customer had their own electrician to look at it and mend the item. The customer wanted us to pay for their Electrician we explained we was unaware of what the customer was doing and now another unknown electrician has altered the light fitting this has affected the product warranty. we wasn't charging for any repair it was all free of charge. But the customer knowingly went against of terms of sale. As a lampwise partner myself i feel was not given a chance to deal with this customer correctly, in which the way we have been for 19 years successfully a company like us have terms because we sell electrical items. The customer was looked after by the company director when they visited the showroom, we did the best price for the products beating every online retailer.
Posted 3 years ago
Lampwise - Milton Keynes is rated 4.95 based on 482 reviews