Lakeland Leather Reviews

Name: Lakeland Leather
Address: Lakeland Head Office, Ambleside,, Lakeland Head Office, Ambleside,, Cumbria
Rating: 4.82

4.8 Rating 7,443 Reviews

96 %

of reviewers recommend Lakeland Leather

4.8

Based on 7,443 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

015394 39020

Email:

online@lakelandleather.co.uk

Location:

Lakeland Head Office, Ambleside,,
Lakeland Head Office, Ambleside,
Cumbria
LA22 0HQ

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Lakeland Leather 5 star review on 18th December 2025

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So many great things to say about Lakeland. Beautiful leather clothing and bags. I purchased the stunning Hawksdale Leather bag, some high quality shirts and jumpers. The staff are so helpful and nice too! 🫶 🫶 Had some questions about the membership program afterwards and Georgina was amazing, so friendly and helpful… way beyond the best customer service I’ve experienced in the UK for a long time!!!! Thank you for the care and quality!”

Helpful Report

“First jacket was badly damaged. They did the usual thing of claiming it was all part of a natural leather product. Sent a replacement and it too was damaged. Jacket number three was the exact same jacket as the first, which is just pathetic. Customer service was extremely poor. The customer service manager was argumentative and unhelpful. Even spoke to the managing director, who clearly couldn’t give a toss.”

Helpful Report

Hello, As we pride ourselves on only using the best leather we do not feel the need to coat it and disguise all of its beautiful natural features, so from time to time you will see slight shading and creasing, this is part of what makes your jacket unique and gives it its lovely soft touch. Creasing can sometimes occur with newly bought leathers, due to our leather being so soft it can pick up creases in the box but they do fall out as quickly as they are picked up. We would advise hanging them on the outside of your wardrobe on a good sturdy hanger and this will happen naturally. We do not believe that these natural features are faults. With each of the jackets you returned we issued you with a free postage label so we could investigate the claims you had made and offered you an exchange or refund, even sending photographs in advance to ensure your satisfaction before we posted the order as you had not been satisfied with the previous, this is above and beyond what we would usually do but our team were happy to do so to ensure you got the jacket that was just right for you. many thanks Lakeland Leather

“I love the colour and that this purse fits in my hand.”

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“Lovely jacket and so pleased with my purchase. Lovely soft leather and a lovely fit.”

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“My delivery from Lakeland Leather arrived well within the delivery schedule. It was well packaged and I absolutely love my slippers!! Gorgeous colour and very comfortable...Will definitely order again....”

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“Always get reliable timely service and good quality from Lakeland Leather.”

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“Great size purse , lovely colour , everything you need in a purse , well package and arrived very quickly”

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“Very please with my leather jacket.”

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“Quick delivery well packed and lovely quality bag thanks”

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“Great choice, well described and quick delivery. My items arrived beautifully packed in recyclables.”

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“Delighted with my purchases (a purse and a belt). Very pretty, high quality workmanship. Thank you.”

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“Just received the Levens Leather field jacket in black. It's just stunning. Beautiful jacket. Fits perfectly. So happy with purchase.”

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“Prompt delivery. Lovely colour and quality”

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“Great jackets and sound delivery/returns and tracking process. Quality products and speedy turnarounds. Returned two jackets for smaller sizes and delighted with the results. Only drawback was that I seemed to lose my 10% discount which was applied to original order, but not to replacement.”

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“I lived local to the Bowness store and recently bought the tan crossbody Torver handbag in the sale. The quality of the bag is fantastic and it's the perfect size for daily use. It's smart but also casual so will be perfect for any occasion. I love that it says Lakeland Leather in gold on the front. It has a handy outside pocket for a card wallet plus an inside pocket on the front and a zip pocket inside on the back. The adjustable strap is great too and very sturdy. The only slight negative is the opening at the top is quite snug, which would be better if the zip opened wider either side, but it's a minor niggle. I'm looking forward to using this bag a lot and showing it off!”

Helpful Report

“Excellent quality and pricing. Anna from customer services was superb when I returned an item for a smaller size. She gave me the heads up that they were selling out and I managed to secure the one I wanted. She went above and beyond what is the norm these days. So nice to have a personal service.”

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“The quality of the leather bags and purses is excellent. Delivery is quick. The prices are very reasonable. This is my second order. I would definitely recommend them.”

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“Swift delivery, nicely packaged. Good quality jacket and the lovely red lining was a pleasant surprise.”

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“I was very satisfied with my product it was a good fit and nice colour I had already seen it in a store but when I went back to buy it it had gone so I looked on your website I was pleased I did as I always wanted to treat my self to one when I could afford it and the price I paid I was very happy with I am glad I sent for the item”

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“Beautiful leather bag, exactly what I was after. Soft leather and colour just as in photo.”

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Lakeland Leather is rated 4.8 based on 7,443 reviews