Lafantine.com Reviews

Name: Lafantine.com
Address: 37 Squires Walk, Kempsey, Droitwich Spa
Rating: 4.88

4.9 Rating 964 Reviews

99 %

of reviewers recommend Lafantine.com

4.9

Based on 964 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Lafantine.com:

Lafantine.com is one of Europe's leading distributors of top skin care and hair care brands at low prices

Visit Website

Phone:

03334 568 568

Email:

enquiries@lafantine.com

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Lafantine.com 4 star review on 20th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Said it was delivered but never received the package of notification of where the parcel had been delivered to. Waiting to hear back from Lafantine on a follow up for this”

Helpful Report

We do apologise again for this nightmare. Despite shipping a replacement order, both appear to have been lost in transit somehow. We have issued you a full refund and hope you give us another try. We can assure you this is not to our standard and have complained to Royal Mail.

“Ordered products as Christmas presents on 17th December, but still no sign of them. Contact at Lafantine not particularly helpful. This company no the most speedy for delivery, but this time it’s a joke.”

Helpful Report

“SHIPMENT STILL NOT RECEIVED. VERY DISSAPOONTED!”

Helpful Report

Hi Anna, we are also very disappointed. We messaged you directly with our reply a couple of days ago. Royal Mail has had significant difficulties coping with the overload caused by the pandemic and the Christmas season. They have assured us they are catching up as quickly as possible. We are monitoring your order daily and can only apologise once more for this major inconvenience. If we have no result in the next few days we will get back in touch with you. Best wishes

“Still not received my order so can’t provide a review”

Helpful Report

Good evening, we apologise for the unacceptable delay. Royal Mail has really struggled this year and we are seeing extensive delays across both their 24 and 48-hour service. All our customers have been affected in various ways. I would offer to send you a replacement but as we are about to hit the Christmas break any shipments now won't arrive until late next week earliest. We will check again straight after Boxing Day to see if your delivery has arrived and if not will be happy to ship again or offer a refund. Once again, our sincere apologies for this inconvenience. Fran

“I ordered the large ultra calming cleanser. On receipt of the product I noticed the seal was already broken and then realised it was special cleansing gel! Very poor, disappointing service. As a loyal dermalogica customer I won’t be returning to your online store.”

Helpful Report

Good morning Brenda, please accept our apologies for this error, we will contact you directly to resolve.

“I am unable to review this yet as I haven’t received it”

Helpful Report

“The goods have not turned up”

Helpful Report

Good afternoon, thanks for your feedback. This review is the first we have heard that you have not received your order. We despatched your order on the next working day. We will investigate with Royal Mail and if the parcel has been lost we will send you an immediate replacement. Please accept our apologies for any inconvenience.

“Still waiting for product to be delivered!!”

Helpful Report

“I am gobsmacked!! I made an order which was delivered to a DPD Dropshop, not my address. When I called customer services after 10 minutes of trying to get the guy just to have parcel delivered to my address as it should have been in the first place he told me to F-off and used a few other choice swear words, then hung-up the phone on me. Absolutely appalling!”

Helpful Report

Lafantine.com is rated 4.9 based on 964 reviews