4.86 Rating 798 Reviews
96 %
of reviewers recommend
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Queries Resolved In
Under An Hour
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About is one of Europe's leading distributors of top skin care and hair care brands at low prices

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03334 568 568



56 Friar Street

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Ordered products as Christmas presents on 17th December, but still no sign of them. Contact at Lafantine not particularly helpful. This company no the most speedy for delivery, but this time it’s a joke.
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Hi Anna, we are also very disappointed. We messaged you directly with our reply a couple of days ago. Royal Mail has had significant difficulties coping with the overload caused by the pandemic and the Christmas season. They have assured us they are catching up as quickly as possible. We are monitoring your order daily and can only apologise once more for this major inconvenience. If we have no result in the next few days we will get back in touch with you. Best wishes
Still not received my order so can’t provide a review
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Good evening, we apologise for the unacceptable delay. Royal Mail has really struggled this year and we are seeing extensive delays across both their 24 and 48-hour service. All our customers have been affected in various ways. I would offer to send you a replacement but as we are about to hit the Christmas break any shipments now won't arrive until late next week earliest. We will check again straight after Boxing Day to see if your delivery has arrived and if not will be happy to ship again or offer a refund. Once again, our sincere apologies for this inconvenience. Fran
I ordered the large ultra calming cleanser. On receipt of the product I noticed the seal was already broken and then realised it was special cleansing gel! Very poor, disappointing service. As a loyal dermalogica customer I won’t be returning to your online store.
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Good morning Brenda, please accept our apologies for this error, we will contact you directly to resolve.
I am unable to review this yet as I haven’t received it
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The goods have not turned up
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Good afternoon, thanks for your feedback. This review is the first we have heard that you have not received your order. We despatched your order on the next working day. We will investigate with Royal Mail and if the parcel has been lost we will send you an immediate replacement. Please accept our apologies for any inconvenience.
Still waiting for product to be delivered!!
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I am gobsmacked!! I made an order which was delivered to a DPD Dropshop, not my address. When I called customer services after 10 minutes of trying to get the guy just to have parcel delivered to my address as it should have been in the first place he told me to F-off and used a few other choice swear words, then hung-up the phone on me. Absolutely appalling!
Helpful Report is rated 4.86 based on 798 reviews