Labels Zoo Reviews

Name: Labels Zoo
Rating: 4.76

4.8 Rating 603 Reviews

96 %

of reviewers recommend Labels Zoo

Company Reviews

Metrics

Info

4.8

Based on 603 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

08007076567

Email:

customersupport@labelszoo.co.uk

Labels Zoo 5 star review on 22nd February 2021

Anonymous

Labels Zoo 5 star review on 1st November 2020

Mike W

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were never told import duty would be added to the expense before we would receive our order. Just seems a little unprofessional not telling the customer there are hidden expenses. Your website had the Irish flag and the some european. This is clearly misleading.”

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Posted 3 years ago

We’d like to apologise for your experience. Our despatches are carried out from the UK and, unfortunately, import charges are a fact of life after Brexit. It is impossible to communicate with our customers effectively through an e-commerce site as the charges are variable based on the method of delivery and the country of import. We have therefore taken the decision to halt trading on the .ie site. Our goods can still be ordered by contacting customersupport@labelszoo.co.uk. Please can you let us know what you were charged, with a breakdown if possible. We will provide a voucher to the value of the costs, excluding VAT

Posted 3 years ago

“part of shipment is missing”

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Posted 3 years ago

“I still have not had delivery”

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Posted 4 years ago

“received the free sample ......envelope had a sticker on it and 4 pages in side were all blank!..”

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Posted 5 years ago

Hi Steven, Many thanks for your sample request and review. Yes this is correct our labels are plain for the user to over print. They are mainly used as dispatch notes and invoices for ecommerce companies. I'm sorry if you found the site misleading in anyway. The animals are just our way of identifying the different label sizes. Best regards Zookeeper

Posted 5 years ago

“Hello. I have been sent the wrong size labels, I now realize that this is probably my fault in the first place. Please will you arrange for pickup the labels when you drop the replacements off, I will let you know the right size labels ASAP. Kind regards, James”

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Posted 6 years ago

Hi James, Many thanks for placing your order with us. Sorry to hear you've ordered the wrong goods, if you can email customersupport@labelszoo.com with your requirements then we can arrange for the correct labels to be delivered and the incorrect ones to be collected. Best regards Zookeeper

Posted 6 years ago

“Being able to have a few samples of the labels was very useful as we could be sure that we were ordering the correct ones. However, I have to point out that the wording on your website is very misleading. We purchased the Penguin labels, the website states that a 1000 labels start from £17.27 - but that is only if you order 10,000 - a 1000 labels actually costs £27.85 plus vat which is almost twice the price. Plus you then add on postage and charge vat yet again. We bought the labels because they are a great product, but I think you should be more upfront (dare I say honest) when it comes to the actual costs.”

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Posted 7 years ago

Many thanks for your review and we’re glad you liked our product. We’ve tried to set up our pricing so that it is clear and easy to compare against our competitors. However we’ll have a review of what we can do to improve. Many thanks ZK

Posted 7 years ago

“Le papier est fin et l'étiquette se décolle trop facilement”

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Posted 8 years ago

“Not received them yet”

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Posted 8 years ago

We're really sorry your free samples haven't arrived yet. I've checked and they were sent out the same day via Royal Mail. We'll send another set out for you in today's post. They should hopefully be with you by Thursday at the latest. Regards The Zoo Keeper

Posted 8 years ago

“Shame to see the paper used in the dispatch notes has been replaced with a thinner one -”

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Posted 8 years ago

We are really sorry that you are not happy with your recent batch of product. We have not changed our specification for the paper so we have kicked off an investigation to what has changed. We appreciate you giving us this feedback

Posted 8 years ago

“Paper quality has recently dropped which results in the invoice getting jammed in the printer.”

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Posted 8 years ago

We are really sorry that you are not happy with our product. We will arrange for them to be collected and replaced from a different production batch. We will analyse the returns. Thank you for raising this issue and I would like to apologise for the inconvenience caused.

Posted 8 years ago

“Order process was nice and easy but three days after placing the order and being advised it would be with me next day I am still waiting for the goods. It would seem the first box was lost in transit and that a second box would be sent out, but no sign of that either!!”

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Posted 9 years ago

We have to apologise for the problems with your delivery. As you say your order was placed 3 days ago and should have been with you 2 days ago. When we found out that our courier had misplaced your order (yesterday) we immediately dispatched another box which should be with you today. I have just checked with our courier and the order is 'out for delivery' now. It should be with you soon. Regards The Zoo Keeper

Posted 9 years ago

We've just received an email from our courier showing proof of delivery with at 15:32 - glad to know you finally have your goods. I'm sure you can see, from the large majority of our review, that this problem is very unusual. Once again we apologise for issues with our courier and hope that you feel we’ve done everything we could to correct the problem.

Posted 9 years ago

“I liked that you had swift shipping of your samples , but I would of liked to of seen examples of your works for other people not just plain labels as this did not give me an idea of the range you could produce.”

Helpful Report

Posted 9 years ago

We're sorry to hear you're not pleased with your samples. Most of the labels available through our site are plain white labels for use in inkjet or laser printers. The samples we supply can be ordered on a product by product basis rather to allow customers to test our products before committing to purchase. The samples supplied were the ones requested - 6 Labels per A4 sheet. If you're interested in ordering some personalised labels please drop us a line or give us a call.

Posted 9 years ago

Labels Zoo is rated 4.8 based on 603 reviews