Labels Zoo Reviews

Name: Labels Zoo
Rating: 4.76

4.8 Rating 603 Reviews

96 %

of reviewers recommend Labels Zoo

Company Reviews

Metrics

Info

4.8

Based on 603 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

08007076567

Email:

customersupport@labelszoo.co.uk

Labels Zoo 5 star review on 22nd February 2021

Anonymous

Labels Zoo 5 star review on 1st November 2020

Mike W

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible. the website isn't formatted properly for modern browsers - the webform changes the address when it tries to validate it and then they don't answer the phone or respond to emails once you realise it's going to the wrong address. i've lost 2 orders now, totalling over £200”

Helpful Report

Posted 4 months ago

“I ordered the wrong labels and have been (unsuccessfully) trying to contact Labels Zoo about how to return them for a refund. So far I've heard nothing despite multiple emails.”

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Posted 1 year ago

“Low price. But the labels I ordered had been shrink-wrapped too tightly and had bowed in at the corners sufficiently which meant they did not feed into the printer, unless they were flattened first and fed in one at a time. I did email to comment on this but received no reply. The box it arrived in also was damaged.”

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Posted 2 years ago

“Unfortunately my order was shipped to my billing address and not my shipping address. At a very busy time I had to make a 120 mile round trip to collect the large order that was left in the driveway at my old address before it was stolen or rain on. After emailing customer service - i had no reply.”

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Posted 2 years ago

Hi Claire, I'd like to firstly thank you for the order. I do apologise that your experience hasn't been a positive one, i'm even more disappointed that somehow we've missed an opportunity to rectify the situation. I haven't yet been able to find your email, something I've asked our IT team to look into, however I would always encourage a call for anything with such urgency. We have a small team manning the phones from 8 am - 5 pm Monday - Friday. I'm sure we could have prevented your long trip if we had known. Again thank you for ordering with us and apologies for the inconvenience caused. Best wishes Zookeeper.

Posted 2 years ago

“Ordered samples so I could decide which suited my needs best but they never arrived. Will be shopping else where”

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Posted 3 years ago

“I didn't receive the item I ordered”

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Posted 3 years ago

Hello, Many thanks for your review and the free sample order placed with us. We send our free samples out via Royal Mail postal service so unfortunately we cannot track delivery. I will send some more samples first class post. Best wishes ZK

Posted 3 years ago

“Order of samples https://www.labelszoo.com/gb/my-account/view-order/36127/ - not received after 9 days. Not a good start!”

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Posted 3 years ago

“I'm appalled my order did not even come”

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Posted 3 years ago

Hi Ryan, many thanks for ordering via our free sample service. As these are free samples we send via Royal Mail un tracked. I know given the current circumstances Royal Mail are experiencing delays. I'm happy to send you some more samples in case the original package has been lost. I'm very sorry that the service hasn't been up to our usual standard however if you have any issues in future please do contact our customer service team who will do their very best to help.

Posted 3 years ago

“You sent me blank labels 🏷 just binned them! Very disappointed 😔 won’t be purchasing now!!”

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Posted 3 years ago

Hi, many thanks for ordering using our free samples service. I'm sorry that you are disappointed with what you have received, all of our integrated and printer labels are plain, we identify them using animals to help people remember which label they use. Sorry for an y confusion.

Posted 3 years ago

“rating based on Tuffnells service...still not received the parcel and been trying to for a few days! ~RUBBISH!!!!”

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Posted 8 years ago

We are really sorry that you have not received your delivery and fully understand your frustration. Tuffnells have advised that they attempted delivery on three occasions and they will now deliver to the alternative address you have provided.

Posted 8 years ago

“I chose the giraffe labels these turned up just a plain label? Nothing on at all very disappointed”

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Posted 8 years ago

We're sorry you were disappointed with your free samples. We try to make it clear on every product page that our integrated and printer labels are all plain labels. The animal associated with each product is simply the product name.

Posted 8 years ago

“Order not even shipped and was promised to be delivered next day”

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Posted 9 years ago

We're very sorry to hear you weren't pleased with our service over Christmas period. You placed you order on the 28th , and as the message on our Homepage stated, we only had 'a skeleton crew of zookeepers in on the mornings of the 29th, 30th and 2nd to take calls'. This message also mentioned that we 'planned to make shipments on the 30th and 2nd'. We did make the shipment on the 30th as planned on a next day service and we expected the goods to be delivered to you on New Year’s Eve. This clearly did not happen and I see from the Carriers Tracking that you have since refused delivery on the 2nd. We will of course make a full refund. Regards The Zookeeper

Posted 9 years ago

“I received a packet of blank labels but ordered them with the bird picture. There was a sample label on the envelope which was correct, but the contents were just plain labels.”

Helpful Report

Posted 9 years ago

We’re very sorry to hear you were disappointed with the free sample you received. All our Integrated and Printer Labels are blank sheets. The animal image that appears on the diagrammatic representation of our products is simply a visual reminder of the product name rather than a picture that actually appears on the sheet. The product you select states that it is ‘Ideal for printing your packing note or invoice and despatch label in one go’. The 3 actual images of the product, that give examples of how it can be used, clearly show the product with no pre-printed bird image. Once again, we’re very sorry to hear you were disappointed with the free sample you received. We will review the site layout to ensure that it is clear to all visitors that our labels do not contain images of animals; hopefully this will avoid any further confusion. Regards The Zoo Keeper

Posted 9 years ago

“I wish I could say more than the fact that I haven't received any items and its been 3 weeks. Dissapointed.”

Helpful Report

Posted 9 years ago

We are sorry you are disappointed. We offer free samples for potential customers to check the quality of our products and compatibility with their requirements. As a small company were unable to meet your request for 15 different samples. We tried to contact you to better assess your requirements; allowing us to send out samples relevant to you. Unfortunately we were unable to make contact. If you would like give us a call on 0800 707 6567 to discuss your requirements I’m confident we will be able to get the correct samples out to you very quickly. Regards The Zoo Keeper

Posted 9 years ago

Labels Zoo is rated 4.8 based on 603 reviews