Kilt Society Reviews

Name: Kilt Society
Address: 170B Great Junction Street, Edinburgh
Rating: 4.84

4.8 Rating 5,820 Reviews

99 %

of reviewers recommend Kilt Society

4.8

Based on 5,820 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0131 516 9225

Email:

hello@kiltsociety.com

Location:

170B Great Junction Street
Edinburgh
EH6 5LJ

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Kilt Society 5 star review on 21st August 2022

Richard Gaddis

Kilt Society 5 star review on 30th July 2022

Maria Thompson-Slaven

Kilt Society 5 star review on 20th June 2022

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items are exactly as described. Customer service were friendly and kept me informed about every detail of the dispatch.”

Helpful Report

Posted 8 years ago

HI Michael, Thanks so much for taking the time to leave us such a great review! We're just delighted to heat that you have been so impressed with your order and the service you've received! - Sam

Posted 8 years ago

“The products offered by Kilt Society are of very high quality; I couldn't be happier with my order from them! Both Samantha and Rachel were incredibly helpful in resolving any issues and were very quick to respond to any raised questions. I would definitely recommend this shop!”

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Posted 8 years ago

Wow! Thanks so much Lukasz! We're really pleased to hear that you're so impressed! I hope your exchange brogues fit okay now :) If there is anything else we can help with just let us know!! - Sam

Posted 8 years ago

“The kilt was just great, more than I thought it would. I also bought a pair of hose, which were excellent. I ordered the kilt to wear at my daughters wedding in Nov. It was ordered on Sept. 26th at 11.20pm (Canadian time) and delivered at my door at 2.30pm on Sept. 29th, a total of 63hrs. and 40mins from U K to Canada. Very Impressive.”

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Posted 8 years ago

Hi John! Thanks so much for taking the time to leave us such a kind review! I am so pleased to hear that you have been happy with everything! ~ Sam

Posted 8 years ago

“Wrong size item was replaced within 24 hours. Remarkably good service and excellent quality even though two buttons came off the waistcoat at the first touch. No matter, a quick session with a needle and thread (I redid them all) and we were up and running. Great service, great product and they have a YouTube to show you how to wear it although tie-ing Ghillie's brouges is something I have yet to master.”

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Posted 8 years ago

Hey! Thanks so much for taking the time to leave us such a great review even after the problem with your waistcoat! We're so pleased to hear you are happy with everything. If you are still having trouble doing up your brogues though just let us know, I'm sure we'll be able to help! - Sam

Posted 8 years ago

“Great service, fast shipping, and quality products!! Kilt Society rocks!!”

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Posted 8 years ago

Cheers Jim!! We're really pleased to hear you're loving Kilt Society as much as we do! - Sam

Posted 8 years ago

“great products great service”

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Posted 8 years ago

Thanks Ronald! We are so pleased to hear you have been so impressed with your order!! - Sam

Posted 8 years ago

“I received my Kilt and accessories a few days ago and was pleasantly surprised at the quality of the kilt based on the price. I was extremely happy with the Service I received when communication with the Kilt Society. Sarah and Rachel, both answered all my questions quickly, while deciding to purchase I contacted other companies and am yet to get a reply, Thank you ladies. Now you may wonder if I was so please why I did not rate the company a 5 star, the answer is simple. I followed the instructions for measuring the size of kilt I required and was a 38.25" so on the advice of the ladies I ordered a 38-40 kilt. Unfortunately it was loose. When I contacted the company regarding a possible exchange I was told they would gladly refund me the money upon receiving the Kilt, and then I could purchase a new one in a smaller size. This solution would be fine if there were no customs involved, you see I paid almost 50% customs duties on the package and that would not be refunded so on repurchasing I would now have to pay customs a second time and that just would not make sense. The company needs to find a different way of processing exchanges that does not involve repurchasing, even if it means they have to charge shipping. In the end I opted to take the Kilt to a tailor friend of mine (who incidentally was the person that measured me for the kilt) and had it tightened by having the buckles moved two. It still looks great and was less than a fifth of what I would pay in shipping and customs duties. Looking forward o wearing my Kilt”

Helpful Report

Posted 8 years ago

Hi Antonio, thanks a lot for such a detailed review! We're thrilled that you've been so impresses with the quality of your new kilt and the service you've received from us too. Its funny you should mention the customs charges, its actually something we've been discussing. We're working towards a solution so hopefully it will all be a bit more straight forward next time you order :) - Sam

Posted 8 years ago

“Good communication and kilt arrived within specified delivery period . The kilt itself is great value and I would gladly recommend Kilt society”

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Posted 8 years ago

That's really great to hear! Thanks so much for your awesome feed back Simon! - Sam

Posted 8 years ago

“Brilliant”

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Posted 8 years ago

Thanks Henry!! - Sam

Posted 8 years ago

“Quality is very good on the items I ordered, and shipping to US was fairly fast.”

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Posted 8 years ago

Thanks so much Richard! We're really pleased to hear you are happy with everything! - Sam

Posted 8 years ago

“The casual kilt package I bought was excellent value for money and the service outstandingly good. There was a packing error and the wrong size was sent in the original despatch but a phone call was all it took to have this very quickly rectified and the return was cost free. The synthetic fabric of the kilt is not as soft as wool but it has a good weight and is exceptional value at the price. I am a happy customer!”

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Posted 8 years ago

Hi there,

Posted 8 years ago

“Quality and on time delivery”

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Posted 8 years ago

Thanks so much for taking the time to leave us such great 5 star feedback! - Sam

Posted 8 years ago

“Trews are ideal.good quality ,speedy delivery”

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Posted 8 years ago

Hi James! Thanks so much! We're so pleased to hear that you are so impressed with your new trews!! - Sam

Posted 8 years ago

“Well done. Deliver complete. Satisfied with all the stuff.”

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Posted 8 years ago

Hi Sara, Thanks for taking the time to leave us a review. I'm so pleased to hear you were happy with your product and our service. ~Rach

Posted 8 years ago

“The piece of fabric was as should be as shown on picture”

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Posted 8 years ago

Hey Herbert, so pleased this helped. Thanks for leaving the review ~Rachel

Posted 8 years ago

“Having discovered that my weight loss ment my kilt needed to have 8 inches of material removed which no local tailor would take on and promise it would remain kilt shaped .. The kilt society dispatched a replacement that fits perfect in time for the event I am due to attend”

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Posted 8 years ago

Hi Andrew, So pleased we were able to help . Thanks for taking the time to leave a review ~Rachel

Posted 8 years ago

“The Trew fits perfectly. Very good snit. Excellent”

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Posted 8 years ago

Hi George, so pleased you had a great fit on the trews. Thanks for using us and also for taking the time to leave a review ~Rach

Posted 8 years ago

“The items were bespoke made to order and arrived in a timely fashion. The shoe size was correct, but the fit too large - have my feet shrunk?”

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Posted 8 years ago

Hi Iain, Thanks for taking the time to review. The brogues are made that little bit bigger to account for the thick hose worn with them. Do let me know if you'd like to try the half size down once the hose are on. ~Rachel

Posted 8 years ago

“Excellent service and a quality product. Much impressed.”

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Posted 8 years ago

Hi Phillip, We are so pleased to hear you have been happy with the service you have received and with your new order. We really hope that we see you back with us again. ~Rach

Posted 8 years ago

“Easy ordering and quick delivery. The items are of good quality and we are really pleased. Thank you!”

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Posted 8 years ago

Hi Catriona, I am so pleased to hear you are happy with your order! Thanks ever so much for taking the time to leave us such a kind review! I do hope we will see you back with us again ~ Sam

Posted 8 years ago

Kilt Society is rated 4.8 based on 5,820 reviews