Kids Pass Reviews

2.2 Rating 226 Reviews
29 %
of reviewers recommend Kids Pass
2.2
Based on 226 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
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Kids Pass 1 star review on 5th April 2022
Anonymous
Kids Pass 1 star review on 11th March 2021
Byron
Anonymous
Anonymous  // 01/01/2019
Tried the £1 subscription to see if it would suit us as a family.Unfortunatly it was easy find deals (often cheaper) online for the activities we like.The second months fee got taken which is fine as I hadn't cancelled.Now when I'm trying to cancel the "my account" tab where I should be able to quickly cancel online conveniently doesn't work "unfortunately there are difficulties please contact us by phone". However the rest of the site is working completely without issue,sorry would not recommend!!
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Posted 1 year ago
I'm gutted that I got sucked in by there stupid £1 trial ,then forgot to cancel the subscription 😑 since you can get better deals searching Google or using Vouchercloud, vouchercodes or even Groupon. Pointless crappie app!
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Posted 1 year ago
Poor selection of offers. Nothing that you can't find elsewhere. Watch out for subscription membership being taken without any prior warning after signing up for a Trial period. First i realised i had signed up to an ongoing subscription was after the money had been taken from my account. Refused a refund despite never having used the company for anything. My advice - avoid!
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Posted 1 year ago
membership renewal - No prior notice of membership ending or that they were going to take the yearly fee. No refund. Surely they must be a law on companies to give 10 day notice prior to taking a direct debit out of your account.
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Posted 1 year ago
Just the worst company ever! Lies after lies after lies. Absolute scammers!
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Posted 1 year ago
Signed up (I think as part of an M&S promotion) and was underwhelmed by the offers. Not easy to cancel so ended up paying 2.99 a month for longer than I wanted.
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Posted 1 year ago
Absolute waste of time, signed up to use offer, advertised offer not available, not worth it even if you get the miniscule saving offered
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Posted 1 year ago
Same as the other reviews, wish I'd read them first. Basically a scam, the way they advertise on search engines is to claim there is a discount on an attraction you've searched for. I signed up to get a 22% discount on Highland Wildlife Park but tickets via Kids Pass ended up being MORE expensive than the official website. Avoid.
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Posted 1 year ago
Signed up to save money when going to Marwell Zoo. Despite the website saying 'save uo to 30%', the saving is more like 3% per ticket. It's actually cheaper to buy via the Marwell Zoo website. Understable that offers vary through the year but it's totally false advertising not to allow you to see the actual offer amount/discount before paying for the subscription.
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Posted 1 year ago
It’s a scam, I joined as they claimed 45% off an attraction I wanted to go to and it turned out to be no where near that. It was £2 off and then they charge a £1 booking fee so all this hassle for 50p off! They make it impossible to cancel your membership - complete scam.
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Posted 1 year ago
I don't understand how this website is still operating. They have scammed me in the name of 'terms & conditions'. Even after cancelling their membership, they don't stop taking a payment. They store your card details and then try to enforce their policies of not refunding you. 'AVOID' at all costs..
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Posted 2 years ago
Signed up and went to book tickets at flamingo land for there to be no tickets available. I cancelled straight away and now have been charged for another month despite me cancelling over 4 weeks ago and never even using the service. Shocking company with poor or non-existent offers. AVOID!!!!!!!!
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Posted 2 years ago
The app advertises offers that are unavailable, expired, or not honoured at the venue. This happened twice in a week. The first time, the venue honoured the discount despite it having expired; the second time the venue did not, leading me to being forced spend more money than I would have saved. The app team then refused to compensate me. Got this on a free trial but certainly wouldn't pay for it.
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Posted 2 years ago
The offers it states are often more costly than you can obtain on line. They refer to gate price discounted (check out flamingoland) when online ticket price already cheaper. Some offers sold out such as cue cinema so can not use. Check out odeon prices on line adult & child is cheaper than kids pass offer.
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Posted 2 years ago
Please do not sign in these people are truly scam. I joined kids pass try £1 for a month scheme but cancelled it within the month as it was not useful for me and my child. There was not much offers in my area. I got the confirmation email as well (I have a copy of that email too). But recently, was going through my bank statements and noticed they are still charging me £2.99 a month. When contacted the team (by the way it is really hard to get hold of them, if you try to ring them in the number given. You will be directed to either email or use Facebook messenger which is not very helpful) they told me it was not cancelled. If it was not cancelled then what was that confirmation email was about? By the way I used different email ID for promotional option (if you go to their site you will know, you get that option to put just a email ID and they will start sending you all the offers) after I liked the offers, I joined them with my official email ID and set up a payment of £1 for a month which I cancelled within a month. When I emailed them asking about the charges, was told it wasn't cancelled and advised to cancel and also was given the link to follow for the cancellation,which I did again. But asked the same question, if the subscription was not cancelled then why send the confirmation email to make us assured that no further payments will be taken? But this time I was told that the payment was made from my other email ID that I mentioned at the beginning. And it is not cancelled. Like wow!!! You are telling me that the payment was made by the a/c which was not even set up. And I have to cancel otherwise they will continue charging me. How can I cancel the a/c that not even set up for. Forget about the refund I am struggling to cancel my ghost subscription a/c. For me it's lesson, I got trust issues now for even genuine sites. Be very careful where and who you are signing in for. I am feeling trapped right now.
Kids Pass 1 star review on 5th April 2022
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Posted 2 years ago
Absolutely shocking - they have been taking money (£2.99) out of my account for nearly a year. No idea where they got my details from - a complete Scam. I am surprised they are still operating with all the negative reviews - what are the regulators for!?
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Posted 2 years ago
Its useless. Discount at gate price. You could get online price for cheaper. Places are all over and most are too far. Some activities arent included in the discount. No point to pay a fee for it. Its useless
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Posted 2 years ago
Absolutely shocking do not use. They charge nearly £5 for cinema tickets but when put into the cinema site are worth on £2.50. They completely refuse to refund or to discuss this. So disappointed. Please save yourself the trouble and don't use. I wish i had read these reviews before signing up. Shocking.
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Posted 2 years ago
No classes available in my area and online class were canceled multiple times at the last time
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Posted 2 years ago
DO NOT USE KIDSPASS Their system would not et me cancel and they had no customer service number and I just kept on getting charged and got nothing in return. I will be reporting to trading standards.
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Posted 2 years ago
Kids Pass is rated 2.2 based on 226 reviews