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Kids Pass Reviews

2.2 Rating 240 Reviews
29 %
of reviewers recommend Kids Pass
2.2
Based on 240 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
Kids Pass 1 star review on 5th April 2022
Anonymous
Kids Pass 1 star review on 11th March 2021
Byron
Anonymous
Anonymous  // 01/01/2019
Just not true % off anything you saving a pound or two which is good and would add up but probs paying more to kids pass than u saving the percentages are all wrong and never get the amount off a ticket
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Posted 2 years ago
It's a con, I used this for cinema tickets and it cost me more than going to cinema
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Posted 2 years ago
This company are supposed to save families money, but do all they can to 'trick' people into renewing memberships and refuse to refund anyone who didn't want ro renew. They make money from making it really difficult to cancel your subscription, you have to email them, it's not available on the site. Never known such poor customer service, now making renewals annual so people unintentionally getting stung for £39.99 now instead of the monthly £2.99. Awful company, should be struck off.
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Posted 2 years ago
30% off a £30 ticket it not £3. Waste of time better offers online. Cancelling subscription
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Posted 2 years ago
Awful awful company. They deserve minus stars. I booked an attraction via their app for my sons Birthday in July... Nowhere in the booking process or on their app or in the T&C's did it mention a time limit as to when the tickets had to be used by. Anyway I went ahead and booked the tickets and upon receiving my confirmation email it states that I have 30 days to use the tickets! Absolutely useless to me. I tried taking to them but... Chocolate tea pot springs to mind! They completely lack any kind of empathy, customer sevice or people skills. They put all blame onto the attraction, even though I booked through them, using their app, their offer... Their logo plastered all over the web pages during the entire booking process 😂😂😂 not their fault apparently! They literally could not take an ounce of accountability, even after I screenshotted absolutely everything from their app and process where nothing, anywhere states they had to be used within 30 days 🤦🏻‍♀️honestly, beware of this con company run by rude monkeys.... My 7 year old son has better manners and people skills than this lot. I will be sure to use other companies in future... Even if I have to pay more, I'm happy to do that knowing I will receive even the standard level of customer service. Please train your staff better, it might do wonders for your current disgusting company 👍
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Posted 2 years ago
Very disappointed. I knew that my subscription is ending, so I wanted to cancel it as frankly didn’t find it that useful through the year. I went to the app and couldn’t find it anywhere where I could cancel it. So thinking it is probably not automatic renewal, left it. A week after I notice the renewal money taken out of my bank account. No email saying this happened, nothing! I contacted customer service and I was told that i can cancel membership but not on the app, I have to do it via website. Nobody commented how should I have known this. Nobody said that I can get my money back. It seems like a scam, people being tricked and money taken with no confirmation. Disgusted really!
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Posted 2 years ago
Fraud company. Be aware. Check all the reviews first before taking any subscription. There is no option of cancellation on the website or app. In terms and conditions, its written that the only way you can cancel is by writing them. Rubish. Scam.
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Posted 2 years ago
Cheating company . Never used their scheme in last 15 months as they are useless and individual deals are much cheaper . Email comes as renew your membership at the end of the year. I don’t want to renew it and left it but monthly charges are deducted since then . No mention of cancel your membership if don’t want automatic renewal . Horrible customer services as you can’t talk to them . I would have given a score if -1000 if option available
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Posted 2 years ago
They have took money out of my account despite my account being cancelled for a year. It is lucky I check my accounts. I have just blocked payment through my bank. Absolute scammers who take money without permission. Someone should really investigate them given these reviews.
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Posted 2 years ago
Used in the past with success. However, I have cancelled my account (the account says 'Your plan was cancelled'!!) yet Kids Pass dispute this and continue to take money out each month! Ridiculous! Don't get sucked in!
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Posted 2 years ago
Undoubtedly, you'll experience bad service.
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Posted 2 years ago
Load of rubbish! Don't fall for the trail. All the offers can easily be found on Google. Will not let me cancel. The part of the website where you cancel doesn't work. Now been charged full price unable to cancel. Don't waste your money can't believe this app is aloud to still be running shocking
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Posted 3 years ago
Tried the £1 subscription to see if it would suit us as a family.Unfortunatly it was easy find deals (often cheaper) online for the activities we like.The second months fee got taken which is fine as I hadn't cancelled.Now when I'm trying to cancel the "my account" tab where I should be able to quickly cancel online conveniently doesn't work "unfortunately there are difficulties please contact us by phone". However the rest of the site is working completely without issue,sorry would not recommend!!
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Posted 3 years ago
I'm gutted that I got sucked in by there stupid £1 trial ,then forgot to cancel the subscription 😑 since you can get better deals searching Google or using Vouchercloud, vouchercodes or even Groupon. Pointless crappie app!
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Posted 3 years ago
Poor selection of offers. Nothing that you can't find elsewhere. Watch out for subscription membership being taken without any prior warning after signing up for a Trial period. First i realised i had signed up to an ongoing subscription was after the money had been taken from my account. Refused a refund despite never having used the company for anything. My advice - avoid!
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Posted 3 years ago
membership renewal - No prior notice of membership ending or that they were going to take the yearly fee. No refund. Surely they must be a law on companies to give 10 day notice prior to taking a direct debit out of your account.
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Posted 3 years ago
Just the worst company ever! Lies after lies after lies. Absolute scammers!
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Posted 3 years ago
Signed up (I think as part of an M&S promotion) and was underwhelmed by the offers. Not easy to cancel so ended up paying 2.99 a month for longer than I wanted.
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Posted 3 years ago
Absolute waste of time, signed up to use offer, advertised offer not available, not worth it even if you get the miniscule saving offered
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Posted 3 years ago
Same as the other reviews, wish I'd read them first. Basically a scam, the way they advertise on search engines is to claim there is a discount on an attraction you've searched for. I signed up to get a 22% discount on Highland Wildlife Park but tickets via Kids Pass ended up being MORE expensive than the official website. Avoid.
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Posted 3 years ago
Kids Pass is rated 2.2 based on 240 reviews