Keystones Property Reviews

Name: Keystones Property
Address: 13 Clockhouse Lane, Romford, Essex
Rating: 4.91

4.9 Rating 481 Reviews

98 %

of reviewers recommend Keystones Property

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4.9

Based on 481 reviews

Customer Service
Communication Channels	Telephone

About Keystones Property:

Keystones Property – “Our Service Is Key” - Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

Keystones Property – “Our Service Is Key”

Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

We offer:-

• Free valuations - sales and lettings properties
• 24hr management line (only managed properties)
• Accompanied viewing - up until 9pm
• Rightmove, local and online advertising
• High level customer service

Experience Keystones and experience a company who will go the extra mile for the client. We also pride ourselves with over 30 years sales and lettings experience, plus an extensive knowledge of our local surroundings.

Visit Website

Phone:

01708909100

Email:

scott@key-stones.co.uk

Location:

13 Clockhouse Lane,
Romford
Essex
RM5 3PH

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Anonymous

Anonymous // 01/01/2019

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“Great response time to issues and always shows empathy when dealing with complaints.”

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“I have been renting a property through Keystones for a number of years. They have always been very responsive and professional whenever I have had to contact them. They have always sorted out any issues I've had quickly and without fuss. Very professional servcie all round.”

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“I have been a tenant with Keystones Agency for over 2 years and am very satisfied with their professional service. The agency handles any issues quickly and ensures they are fully resolved after sending contractors to the property.”

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“I have been with the Keystones Agency as a tenant for nearly 6 years and am very happy with the professional service provided. Any issues are handled promptly by the agency and followed up to see if resolved after contractors sent out to property. Tenancy renewals are made easy, and all staff are very helpful. Very friendly, polite and good communication from all staff, especially Katie. I highly recommend this excellent agency.”

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“For almost 10 years now, Scott and the team at Keystones have look after me as my letting agent. I've always found them to be helpful and efficient and I think my landlord experience has been much easier because of their work.”

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“As a landlord Keystones have been great, professional, responsive, available, and helpful.”

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“Great service and freindly staff”

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“Best experience with Keystones property. They are always ready to help.Very friendly and professional staff.”

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“Libby from Keystones has been very helpful and prompt with the process. She's also easy to approach and moves about her schedule to accommodate some of our requests.”

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“Great communication from everyone I dealt with. Helen replied to all emails straight away , helped us find new solicitors straight away when the old ones did not want to take our case on , helped us chase new solicitors every step of the way. Libby kindly showed us the house twice as we couldn’t both (me and husband) view the house at the same time . They patiently waited for the mortgage offer which took a while to come through Would recommend 100% . We had some bad luck before with other agencies not being transparent and this was not the case at all with this agency .”

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“I had an excellent experience working with Katie. From start to finish, she was professional, transparent, and proactive in handling every detail. Communication was clear and timely, and she went above and beyond to ensure a smooth process to renew my tenancy agreement. Her market knowledge and negotiation skills really stood out, helping me achieve the best possible outcome. I highly recommend Katie.”

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“Been using Keystones’s for our new rental that we have moved into and they have been really nice and helpful with issues that have arisen and always very prompt with their responses! Especially Katie!”

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“Very helpful with anything you need. Lovely staff and just good to know if you need any information or help with anything, they are informative and supportive. Best estate agents around!”

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“The best agents and helpful people,thanks for all 7 years together 🙏🙏🙏”

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“Jan shum te mire”

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“Great service and support by the Keystones team.”

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“I am truly grateful to the amazing team at Keystones Property for their outstanding support throughout our tenancy. I can’t thank Katie enough for all her support over the past two years of our tenancy. She has always been there whenever we needed help: kind, understanding, and so quick to sort things out. We always felt reassured knowing she was just an email or call away, and she really went above and beyond to make everything run smoothly. We are also grateful to Libby and Sam for their help and incredible support at the very beginning of the tenancy, making the whole move in process so seamless. We will truly miss being under Keystones Management, as we have never experienced support like this before. Thank you once again to the whole Keystones team, and especially Katie, you have made such a difference for us! Highly recommended.”

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“Keystones Property are, hands down, the most genuine, proactive, and effective property management company I’ve ever come across. From day one, it’s been clear that they truly care – not just about getting the job done, but about doing it in a way that puts both landlords and tenants first. The whole team is exceptional, led by the kind and steady leadership of Jay, who has a real gift for calming any situation and finding fair, practical solutions – even in the trickiest circumstances. My biggest thanks goes to Katie. I honestly haven’t met anyone who goes out of their way quite like she does. Every single time, she goes above and beyond, and it never goes unnoticed. Keystones, you’re a rare find in this industry, and I couldn’t recommend you more highly.”

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“I’ve been renting through Keystones for a while now and never had any problems. Katie is great – she always replies quickly to any questions and makes things really easy.”

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“Just general,good and professional people, been together 10 years,Katie ,Scott spot on.”

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Keystones Property is rated 4.9 based on 481 reviews