Name: Keystones Property
Address: 13 Clockhouse Lane, Romford, Essex
Rating: 4.90

“Friendly and dedicated staff who really work hard to achieve your goal. They went out of their way to get my property rented. Truly excellent customer service. Thank you kindly.”

Helpful Report

“I am not one to write reviews, but I cannot thank Keystones enough for what they have done for us. We put our house on the market through another agent, however the ongoing commitment, support & communication from Keystones was definitely more noticeable, to the point where we were very close to signing Keystones as the second sales agent. We were originally looking for properties in another location, however I then received a call from Adil & Jay informing us of a property that came on the market - that matched what we were looking for. They were 100% correct- it ticked all the boxes and more. We moved into our property 5 days before the Official Government Lockdown and I can honestly say, that had it not been for the commitment and determination of the manager Adil, we would have not been able to move! Adil went above and beyond in making sure this sale went through successfully-he would contact all parties in the chain regularly, making sure there was no drift and that progress was being made. If there were any issues that arose, Adil would find strategies to overcome them. I think what really stood out to me was even days after we exchanged contracts & even when we moved house, Adil continued to check-in on us and ask if we needed anything. What agent do you know would do this after they have received their commission?! Their level of customer service is beyond anything I have experienced. We would 100% recommend Keystones to others-I would even say we would use them again in the future- however they have already found us our forever home :)”

Helpful Report

“I am not one to write reviews, but I cannot thank Keystones enough for what they have done for us. We put our house on the market through another agent, however the ongoing commitment, support & communication from Keystones was definitely more noticeable, to the point where we were very close to signing Keystones as the second sales agent. We were originally looking for properties in another location, however I then received a call from Adil & Jay informing us of a property that came on the market - that matched what we were looking for. They were 100% correct- it ticked all the boxes and more. We moved into our property 5 days before the Official Government Lockdown and I can honestly say, that had it not been for the commitment and determination of the manager Adil, we would have not been able to move! Adil went above and beyond in making sure this sale went through successfully-he would contact all parties in the chain regularly, making sure there was no drift and that progress was being made. If there were any issues that arose, Adil would find strategies to overcome them. I think what really stood out to me was even days after we exchanged contracts & even when we moved house, Adil continued to check-in on us and ask if we needed anything. What agent do you know would do this after they have received their commission?! Their level of customer service is beyond anything I have experienced. We would 100% recommend Keystones to others-I would even say we would use them again in the future- however they have already found us our forever home :)”

Helpful Report

“I am not one to write reviews, but I cannot thank Keystones enough for what they have done for us. We put our house on the market through another agent, however the ongoing commitment, support & communication from Keystones was definitely more noticeable, to the point where we were very close to signing Keystones as the second sales agent. We were originally looking for properties in another location, however I then received a call from Adil & Jay informing us of a property that came on the market that matched what we were looking for. They were 100% correct- it ticked all the boxes and more. We moved into our property 5 days before the Official Government Lockdown and I can honestly say, that had it not been for the commitment and determination of the manager Adil, we would have not been able to move! Adil went above and beyond in making sure this sale went through successfully-he would contact all parties in the chain regularly, making sure there was no drift and that progress was being made. If there were any issues that arose, Adil would find strategies to overcome them. I think what really stood out to me was even days after we exchanged contracts & even when we moved house, Adil continued to check-in on us and ask if we needed anything. What agent do you know would do this after they have received their commission?! Their level of customer service is beyond anything I have experienced. We would 100% recommend Keystones to others-I would even say we would use them again in the future- however they have already found us our forever home :)”

Helpful Report

“Scott helped us with some letter templates which we sent to our tenants during Covid-19 crisis. He was really helpful and would recommend his services to any landlord having difficulties with their tenants.”

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“Amazing experience in renting out our property and having it fully managed with Keystones. They are very professional and promptly responded back to any questions I have. They also found me a tenant within a day of listing. Adil and team have provided excellent service and I strongly recommend them”

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“For a first time buyer Keystones delivered and was really satisfied with the exceptional service throughout the process. No faults at all from the state agent as a whole with special mentions to Jay and Adil for being such great help in the process of buying our dream home.”

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“Very kind and polite, everything went smooth and all of my questions were answered promptly.”

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“Very pleased with our experience with Keystones Property. Adil and his team have worked tirelessly to get our home from sale to completion. We were always welcomed in the office, Adil took the time to talk us through the process. We have lived in our property for over 20 years, Adil and his team were sensitive to the fact that our house was not just a property but our much loved home. Thank you for your sensitive professionalism. Mr and Mrs Nutley”

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“5 stars for Jay, was very helpful and very fast answering our questions. He made everything clear regarding of what we need to do and like this everything seems easy. Thank you.”

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“Great service. Thank you Jay L. for all the information and support that you give us for renting the house.”

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“Highly recommended . Thank you very much for all you support Jay L.”

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“We recommend Keystones Property to all the people that want to have quality service for buy or rent a property. Jay L. help us to rent a place , very professional person! Thank you!”

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“Highly recommended ! Very nice , professional and helpful staff . Jay L. assist us for renting a property. Thank you!”

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“Keystones Property help us with finding and move to a really nice home. We wore assist by Jay Leonce, a very professional and helpful staff. I really consider that I stress him with my calls and questions but he always help and give a answer to all my questions. We will definitely recommend Keystones Property and Jay.”

Helpful Report

“Very pleased with our experience with Keystones Property. Adil and his team have worked tirelessly to get our home from sale to completion. We were always welcomed in the office, Adil took the time to talk us through the process. We have lived in our property for over 20 years, Adil and his team were sensitive to the fact that our house was not just a property but our much loved home. Thank you for your sensitive professionalism. Mr and Mrs Nutley”

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“William is a fantastic estate agent, very helpful and we are grateful for his service in helping us to secure a new property.”

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“I would definitely recommend Keystones. They are a helpful and hard-working team who completely supported us throughout our move. Always someone happy to help.”

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Dear Shauna, Thank you for your kind review, we hope you will enjoy your new home. Regards Keystones

“Very happy with service we received from keystones. Adil and his team have been very helpful , would recommend”

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Dear Anonymous Whoever you are, thank you for your review, Adil will be pleased Regards Keystones

“We are very pleased with the service we received from keystones Adil was very professional and efficient would definitely recommend .”

Helpful Report

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Keystones Property Reviews