Keystones Property Reviews

Name: Keystones Property
Address: 13 Clockhouse Lane, Romford, Essex
Rating: 4.92

4.9 Rating 401 Reviews

98 %

of reviewers recommend Keystones Property

Company Reviews

Metrics

Info

4.9

Based on 401 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Keystones Property:

Keystones Property – “Our Service Is Key” - Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

Keystones Property – “Our Service Is Key”

Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

We offer:-

• Free valuations - sales and lettings properties
• 24hr management line (only managed properties)
• Accompanied viewing - up until 9pm
• Rightmove, local and online advertising
• High level customer service

Experience Keystones and experience a company who will go the extra mile for the client. We also pride ourselves with over 30 years sales and lettings experience, plus an extensive knowledge of our local surroundings.

Visit Website

Phone:

01708909100

Email:

scott@key-stones.co.uk

Location:

13 Clockhouse Lane,
Romford
Essex
RM5 3PH

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for this amaizing experience ad for helping me to find such a nice property. Very professional staff and effective. I strongly recommend this agency . After so many viewings finally I found the right place .”

Helpful Report

“Very Happy with the Service Chris was to be honest amazing, he handled our buyers who where very picky people perfectly. Our house was a little bit different than the rest in our location and Chris made sure buyers understood why. Was a pleasure to meet the guys in their office and Ross makes a lovely cup of tea.”

Helpful Report

“Melissa didn't pass over the appointment to Scott for me to collect my keys even though she emailed me saying she had. It then meant I waited 15 mins before I phoned the office and then 40 mins for Scott to arrive as he wasn't aware. Also I asked if I could get access to the property before the date of move in so i could measure windows for curtains as without them I can't move in as the bedroom is entrance facing and there is nothing there... I was told no it couldn't be achieved and as such it has meant I'm paying rent for 4 days in a property I can't move into whilst curtains are being made as the windows are not normal size. I just think the service could have been better all round... also on the day of my viewing I rung the buzzer 5 mins before my appointment and no one was in. I then sat outside the property waiting for the agent to arrive, after 30 mins I called the office and was told he just left as I didn't show up. There was no way he was there as I was outside the property and no one came or left whilst I was there waiting... it then took 15 mins for him to "come back"... it just seemed you was very quick to ask for payment of which I did within 15 mins of requests, but not so keen to help or deliver against pre arranged appointments. The biggest issue for me was not allowing me any access before to measure windows so now I have paid for days I can't sleep in the flat!”

Helpful Report

Dear Katie, Honestly upset about this review but am also grateful as feedback regardless is important to my company. Firstly you are first negative review inside 131 online reviews over facebook, all agents, reviews.co.uk, google, etc... Hands held up, the appointment was not in the diary and during the crazy snow week we have been having it took me 40 mins to get from Collier Row to Chingford and we made an honest mistake of the appointment not being in the diary so we were late, we take full responsibility for this. However, on the first appointment my colleague Ross was inside the flat doing other appointments when you mentioned that he was late, so this is impossible. He left the appointment after the time that you were booked in for and you were apparently in this initial parking space, meaning that you were late and he had to come back because he thought you were not turning up without a call or explanation, so I disagree with that comment. Payment was asked immediately because it took you 2 and half weeks to get your bank statements over to us and you signed a document one month ago saying that move in monies has to be in our client account at least 3 days before you move in so you had a month of notice in regards to this. I don't agree with you whole review but the first part I do, going back to measure the windows before you have given your bank statements or paid is something that we wouldn't have let you do, quite rightly I wouldn't advise my staff to go back there, so apologies that this was not to your liking. But I will defend my staff on this matter. My aim is to make this up to you somehow and during your tenancy we hope you will write the company a new positive review. We are grateful because as an owner, I learn more from criticism than from praise. Regards Scott Jay Director

“Words cannot describe how grateful I am to Keystones. Chris and Ross were so hard to sell my house which was proving extremely difficult. After being on with a Corporate Agent that went bust, I went to Keystones who had a total of 82 viewings and managed to sell it in the end. The after sales care was brilliant and so was their recommended solicitors. Thank you guys, All the best and I will be recommending you all the time, Sharon”

Helpful Report

“Wonderful service nothing was to much trouble sold my house and my mother inlaws without any stress.”

Helpful Report

“Our sale wasn't the easiest of sales, plagued with problems throughout but by no fault of the estate agent. They were good at keeping you in the loop and chasing things up with solicitors etc. Everybody was able to give feedback which meant you were able to get a instant answer to a query almost immediately”

Helpful Report

“Keystone Property have managed my Property for over three years . I am very happy with the service they provide . I have found them to be very professional keeping me informed and updated . Enableing me to have peace of mind that my property is in safe hands .”

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“Very professional makes letting my properties so much easier having this company handling them”

Helpful Report

“I put my property on with Keystones for sale back in October and from start to finish they were professional, honest and were very experienced. They helped me with solicitors, removals and they are currently helping a family member that we recommended to them. Great company”

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“The Keystones team were great, they provided insight and helped more than other property agents have done in the past. Dealt with Ross and he was great throughout the transaction. It was Chris that took our property on. He gave us peace of mind and our property was sold quickly. I would recommend them to others”

Helpful Report

“The Keystones team provided me with a 1st class service from the minute I walked in for an general enquiry on a property I saw in the shop window. They went on to advise me on my own property and then sell it a few weeks later. They was not pushy at all unlike some agents I saw, they just seem to want to help me as much as they could, which really put us at ease. The way they advertised my property was fantastic and the photos were very impressive. I personally found the guys in the office genuine, honest, friendly and more than just a run of the mill agent. I would highly recommend them to anyone. Thank you so much.”

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“True proffesionals, realy concerning about customers needs. I would recomand the agency to a friend. In fact I allready done it.”

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“It experience was good. It was prompt and very professional. Communication was also very good.”

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“Chris was helpful and knowledgable with the sale of our two property's. He kept us informed at each stage of the sale and was always available to answer any questions we had. I would recommend Keystones Estate agents.”

Helpful Report

Keystones Property is rated 4.9 based on 401 reviews