kate & tom's Reviews

Name: kate & tom's
Rating: 4.73

4.7 Rating 1,520 Reviews

96 %

of reviewers recommend kate & tom's

4.7

Based on 1,520 reviews

Customer Service
Communication Channels	Telephone, Email

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About kate & tom's:

We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

Visit Website

Phone:

01242 235151

Email:

hello@kateandtoms.com

kate & tom's 5 star review on 22nd January 2020

Nikki

kate & tom's 5 star review on 24th October 2019

kate & tom's 5 star review on 28th April 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We stayed at lea hall for a birthday weekend we had a fab time But the house is shabbier than appears more 3 star than5 It needs a lot of money spending on it to be top notch”

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Posted 7 years ago

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Hello, Thanks for your feedback, I will forward this onto the owner so that she is aware of your thoughts. Most houses have a touch up each year so perhaps this one is due. I am so pleased that you had a fab time anyway and hopefully we can book you into another kate & tom's house in the future :) Best wishes, Jessica Head of Client Services

Posted 7 years ago

“Great house- difficult to get hold of someone or the same Person- literally spoke to a different person each time I called which made it a little More tricky Thanks”

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Posted 8 years ago

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Hello, Thanks for your feedback, we are available to talk to 7 days a week 12 hours a day so it's tricky to ensure that you always talk to the same person. Our priority is that you always have someone to talk to - apologies if this was frustrating. I hope you had a great time away :) Best wishes, Jessica Head of Client Services

Posted 8 years ago

“When we booked, the information on the accommodation was slightly inaccurate. I think this may have improved now.”

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Posted 8 years ago

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Hello Peter, Thank you for your comments, absolutely we have now received updated information from the owner - we do our best to keep everything as up to date as possible so thank you for drawing our attention to the errors. Best wishes, Jessica Head of Client Services

Posted 8 years ago

“Website very clear, bright and attractive. Some of the customer contact was very good - friendly and informative. However, we found it very difficult to get information at a crucial time and found ourselves having to chase and follow-up. I suspect that work volumes had got the better of the team (victims of success?) but for the costs involved, I would expect far more pro-active information and definitely more diligent and timely responses to queries. The 'cottage' (Brunton House) was absolute perfection in every way, so much so that we are already looking to book it again for 2018.”

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Posted 8 years ago

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Hello Andrew! Thank you so much for taking the time to leave a review. We are so pleased to hear that you had such a wonderful stay and are already looking to return next year. Please accept my apologies for any inconvenience caused in reference to any delay in response from the team here. We do our very best to respond to all of our guests in a timely manner and we are so sorry that this was not your experience on this occasion. We hope to have speedy correspondence with you going forward in regards to your future booking. Best Wishes, Jessica Smee, Head of Client Services

Posted 8 years ago

“I have to say acceptable, rather than good, as the staff were helpful when I spoke to them, but a little frosty. Not very good at returning calls & poor communication. Also I had been sent a room plan, information on King / Double & Twin rooms, when we got there, it was all wrong, this caused me some real issues on the day, & people had to sleep on sofas, which was not ideal.”

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Posted 8 years ago

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Hello Lindsey! Thank you so much for taking the time to leave a review. I am so sorry that you had experienced poor communication with our team, we do strive to contact our guests in a timely manner and I apologise if this was not the case for yourself, however I am so pleased to hear that you found the team helpful. Please accept my apologies for any confusion around the bedroom configuration at the property, I will look into this immediately to see what went wrong here and will be in touch shortly. Best Wishes, Jessica Smee, Head of Client Services

Posted 8 years ago

“Albright lodge was absolutely fantastic. We thoroughly enjoyed our weekend there. We were disappointed however that it was advertised as having a hot tub but when we arrived the owners weren't aware that we wanted one and said they would've had to hire one for the weekend at which point it was too late to do that. Finding a cottage during the booking process however was extremely frustrating. I went through 8 cottages at least that appeared to be available for our weekend, then had to wait for a response from the owners only to find out that they were unavailable. I wasted so much time on this and had to keep chasing for responses. Additionally the alternative cottages that were sent to me by agents at Kate & Toms were neither within the distance I requested or anywhere near our budget. After actually finding a cottage, the service was great.”

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Posted 8 years ago

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Thank you so much for taking the time to leave review in reference to your stay at Albright Lodge. We are so pleased that you had such an enjoyable stay at the property. We are so sorry for any inconvenience caused in regards to the availability of the Hot Tub and please be assured that we will contact the property owner immediately in regards to this to discuss this issue further in order to find some form of resolution for you and your group. In reference to the alternative property selection sent out to you by my team, please accept my apologies for any variation in location or budget, this is usually due to the availability over specific dates and what options we are able to provide over this time. However I will look into this personally for you and a member of our Client Services team will be in touch to offer further resolution for any inconvenience caused here. We are so pleased that following this you feel you received great customer service. Jessica Smee, Head of Client Services

Posted 8 years ago

“It was difficult to get hold of people at the beginning and there was confusion with the price but once the first deposit was paid and the place was booked, kate & toms as a whole did make the rest of the process very easy.”

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Posted 8 years ago

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Thank you so much for taking the time to leave a review. I am so sorry that there was some initial confusion and delay with your enquiry. Please be assured that we will look into this to ensure that this does not occur again for our future guests. We are so pleased that following this we were able to help ease the booking process and we do hope to welcome your group back sometime in the future. Jessica Smee, Head of Client Services

Posted 8 years ago

“Lovely property let down by the fact that none of the downstairs bedrooms had electricity (no lights or working plug sockets) there was also no hot water accept in the pool shower. Quite disappointing. Also big ball of mud by front door and litter in front garden. Not cleaned well enough. A refund in addition to the deposit would be welcomed. I await your feedback. If we had brought our children we would have been touch immediately. Kind regards. Mr. Will Coooer”

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Posted 8 years ago

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Thank you so much for leaving a review! We are so sorry to hear that you had encountered a few issues during your stay at the house and my apologies for any inconvenience caused here. I will contact the property manager immediately in regards to this in order to find some form of resolution for you. We hope that despite the points that you have raised you and your group had an enjoyable stay at the property. Best Wishes, Jessica Head of Client Services

Posted 8 years ago

“Lovely property with a lovely garden with a pool that had a lovely temperature. Access to the b a half from back garden is a massive plus.”

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Posted 8 years ago

“The service was a little impersonal.”

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Posted 8 years ago

“Sorting out left items, and the communication on booking”

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Posted 8 years ago

“NO COMMENT”

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Posted 8 years ago

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Hi Sandra, Thank you for taking the time to leave a review. I hope you and your party had an enjoyable stay at The Slate Beach House! Charlotte, Client Services Coordinater

Posted 8 years ago

“I booked Lambourn House for my hen weekend in March 2015. I found the website easy to use. Booking was a bit of pain as you have to wait for a call back. The issue with a holding/breakage deposit was very annoying ... they wanted 1k in cash ... transferred to their account! I refused and eventually they relented and accepted a cheque. The house looked stunning but it was not as high quality inside as we had expected - things like furniture being propped up by books, a broken fridge (fortunately there were two!) and a stone cold hot tub! The hot tub took a whole day to heat which obviously meant we could not use it. No apology from the owner who lived on site. The rooms were also not set up as requested. The space and set up was lovely as was the decor.”

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Posted 8 years ago

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Hello Stephanie, Thank you for taking the time to leave us your comments. As I am sure you can appreciate, our processes have now developed since your stay so I am sorry that you experienced difficulties. The owner is currently refreshing the property to bring standards back up to order so this should be better for future guests. Best wishes, Jessica Head of Client Services

Posted 8 years ago

“The house was large”

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Posted 8 years ago

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Good Morning, Thanks for taking the time to leave a review. We read every review we get and appreciate the feedback. Jessica, Head of Client Services

Posted 8 years ago

“The house was ace.”

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Posted 8 years ago

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Hi Laura, So glad you loved Langtons as much as we do! It really is such a fabulous house. Jessica, Head of Client Services

Posted 8 years ago

“Very helpful staff.”

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Posted 8 years ago

“Mangerton House was fantastic no complaints what so ever. What Kate and Toms could do better. The return of the cautionary deposit in my opinion could and should have been returned sooner. We all went out of our way to ensure all bedrooms and comunual spaces were clean and tidy. This could affect my decision on weather to use your company in the future? Other than that I was very happy thank you”

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Posted 8 years ago

“found a suitable property”

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Posted 8 years ago

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Hi Craig, Thanks for leaving a review. I am so glad the team helped to find you a suitable property and I hope you and your party had a most enjoyable stay at The Hollies. Jessica, Head of Client Services

Posted 8 years ago

“The property was in a good location however it didn't meet up to the standard of other properties we have stayed in with your company.”

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Posted 8 years ago

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Hello Susan, Thank you for your feedback. Lambourn House is certainly better used as a party venue and would not be considered as luxury as some of our other houses. I do hope that you were still able to enjoy your stay. Best wishes, Jessica Head of Client Services

Posted 8 years ago

“Everyone very friendly, however, I had to chase everything! Rarely called back when I emailed or phoned with a question. I always had to follow it up. Once I started speaking to Charlotte things improved.”

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Posted 8 years ago

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Hello Janine, Thank you for this feedback, I am truly sorry that this was your experience. We will be sure to take this on board and make improvements. Best wishes, Jessica Head of Client Services

Posted 8 years ago

kate & tom's is rated 4.7 based on 1,520 reviews