John And Ginger Reviews

Name: John And Ginger
Address: Unit D, 132-134 Albion Street, Southwick, West Sussex
Rating: 4.82

4.8 Rating 1,996 Reviews

96 %

of reviewers recommend John And Ginger

4.8

Based on 1,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About John And Ginger:

We are a beauty salon with an online store. A family run business that has been established for over 20 years, and we have a wealth of experience within the beauty industry, making us the best at what we do.

Our passion for beauty means that our staff are all trained to a high standard. Authorised stockists of all the brands within our collection and our skin care experts are always on hand to give you advise, making sure you are selecting products that are right for you.

Our beauty buyer Alex carefully selects brands from all over the world, making sure that they deliver the best results, from cosmeceuticals and aromatherapy products to organic beauty ranges.

Visit Website

Phone:

01273249466

Email:

customercare@johnandginger.co.uk

Location:

Unit D, 132-134 Albion Street,
Southwick
West Sussex
BN42 4DP

John And Ginger 5 star review on 23rd July 2024

Karen Catania

John And Ginger 5 star review on 4th November 2021

Izolda Novicka

John And Ginger 5 star review on 11th February 2021

Rachel Chung

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My granddaughter uses most of the clear start dermalogica products and thinks they are amazing. I order on her behalf as she is a primary school student and money is tight. Thank You j&g for the products.”

Helpful Report

Posted 4 years ago

“The products were nicely packed, I'll definitely buy again!”

Helpful Report

Posted 4 years ago

“Excellent service via the telephone and items arrived quickly . very happy with my purchase of Decleor Sun Cream and would highly recommend this company.”

Helpful Report

Posted 4 years ago

“I used Decleor products for many years and when I learned that L'Oreal had taken over Decleor I started to use cheaper brands. Worse mistake. I have now returned to Decleor and am so happy. My face like the rest of my body is now 80 and wrinkles are a factor at this ripe age but I am looking after myself as best I can and my face looks younger and I know is better niourished. Thank you John and Ginger - the best. You are always available for advice. Your parcel arrived the very next day. I am so pleased.”

Helpful Report

Posted 4 years ago

“I phoned for advice on suncare products. My query was dealt with professionally within minutes so I could safely purchase without further concern. Products arrived quickly.”

Helpful Report

Posted 4 years ago

“I thought the product was a let down to be honest. It did not erase any lines. The service was good regarding delivery.”

Helpful Report

Posted 4 years ago

Dear Customer, thank you for your review. Please note that you can review the product by itself and then our service separately. e.g. this review should be just for our service. We will pass your review about the product to the brand itself. Many thanks!

Posted 4 years ago

“Brilliant - my order was shipped quickly. Website easy to navigate and had good offers on many products. Would definitely use again.”

Helpful Report

Posted 4 years ago

“Product was very well packaged and delivered very quickly.”

Helpful Report

Posted 4 years ago

“Very pleased with the service from John and Ginger my Dermlogica came in record time will definitly be using this company again. Also prices are excellent”

Helpful Report

Posted 4 years ago

“Quick delivery. Product as described. I’d use this company again”

Helpful Report

Posted 4 years ago

“Great experience, packed well and shipped fast. Will definitely buy again”

Helpful Report

Posted 4 years ago

“Great prices on all Dermalogica . Fast delivery. All good and will shop again”

Helpful Report

Posted 4 years ago

“Whenever I needed advice I have phoned and received valuable and honest advice. Always very charming and pleasant.”

Helpful Report

Posted 4 years ago

“Fab service. Quick delivery. Very helpful and polite. Will defo use again. Thank you so much .. Geri xx”

Helpful Report

Posted 4 years ago

“First time I have used this company but the article arrived very quickly, I was a bit surprised at the over packing but that was secondry. I would use this company again if I needed to.”

Helpful Report

Posted 4 years ago

“Great service and quick delivery every time”

Helpful Report

Posted 4 years ago

“Very pleased at the quality. Have used Konjac sponges for some years now find these superior.”

Helpful Report

Posted 4 years ago

“Ordered a 200ml medik8 cream cleanse, when it arrived it was 175ml. When I called I was pretty much told it was an old photo and that medik8 had changed their sizes and basically I could either keep it or send it back. No real apology, just I had got a discount and basically should be happy with that. Not great customer service.”

Helpful Report

Posted 4 years ago

Dear Customer, I'm sorry we didn't have the very old version of that product in stock. Our stock is always very fresh. The image was updated as soon as noticed. You enjoyed a big discount when you bought it in the first place with a voucher, then we replied, apologised by email and by phone, then we gave you the opportunity to send it back or to get an extra discount on the top of the original discount you had, as that size has been totally discontinued. After talking to you we believed you were happy with our service and the little price you paid in the end for that amazing product. If there's anything else we can do for you to be happy, please contact us. Thank you for your feedback. Kind regards, John And Ginger

Posted 4 years ago

“Prompt service and product as described, all good!”

Helpful Report

Posted 4 years ago

“I ordered some Demalogica products as a gift for my wife’s birthday. The Dermalogica products were fine but I paid £11 for next working day delivery and I did not receive my parcel until the Wednesday having ordered it on the Saturday. This missed my wife’s birthday on the Tuesday which was very disappointing. I then contacted you asking for a refund for my £11 delivery charge given it had not been delivered on time and I received no response. Overall very disappointing service.”

Helpful Report

Posted 4 years ago

Dear Customer, we're really sorry about Royal Mail’s delay of one working day. You placed your order on Saturday, we show on our T&C that we post items only on normal working days Monday to Friday. We posted your parcel the first working day after you’ve placed your order. We sent it by Special Delivery for Tuesday, however, Royal Mail couldn’t deliver it the next day as they had problems with their staff around your area. This doesn’t happen often, but it did this time and we’re very sorry. Royal Mail and we apologise for the inconvenience caused to you. Royal Mail’s response was “It was the Jubilee’s week, and many companies like us were short of staff”. We refunded your card the next working day after the Jubilee’s weekend was ended, it might take after 3 working days to show on your statement. We also contacted you by email on a working day, but please remember we were closed during the long bank holiday. Once again, we’re really sorry about the gift not getting there on Tuesday for your wife’s birthday. We did everything we could to do so. We hope you understand and appreciate it was an extraordinary week. Thank you for your understanding and feedback. Kind regards, John And Ginger

Posted 4 years ago

John And Ginger is rated 4.8 based on 1,996 reviews