John And Ginger Reviews

Name: John And Ginger
Address: 2 Highdown House, 11 Cecil Pashley Way, Shoreham-by-sea
Rating: 4.80

4.8 Rating 1,813 Reviews

95 %

of reviewers recommend John And Ginger

4.8

Based on 1,813 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About John And Ginger:

We are a beauty salon with an online store. A family run business that has been established for over 20 years, and we have a wealth of experience within the beauty industry, making us the best at what we do.

Our passion for beauty means that our staff are all trained to a high standard. Authorised stockists of all the brands within our collection and our skin care experts are always on hand to give you advise, making sure you are selecting products that are right for you.

Our beauty buyer Alex carefully selects brands from all over the world, making sure that they deliver the best results, from cosmeceuticals and aromatherapy products to organic beauty ranges.

Visit Website

Phone:

01273 249466

Email:

customercare@johnandginger.co.uk

Location:

2 Highdown House, 11 Cecil Pashley Way
Shoreham-by-sea
BN43 5PB

John And Ginger 5 star review on 23rd July 2024

Karen Catania

John And Ginger 5 star review on 4th November 2021

Izolda Novicka

John And Ginger 5 star review on 11th February 2021

Rachel Chung

Anonymous

Anonymous // 01/01/2019

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“Quick and efficient service. Would recommend.”

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Posted 4 years ago

“Good products , very easy website, delivered safely and very quickly really good discounts”

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Posted 4 years ago

“I love buying off John and Ginger as the service is first class and they are so competitive on the price.”

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Posted 4 years ago

“Great prices and very speedy delivery”

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Posted 4 years ago

“Not impressed I was expecting 3 free samples with my purchase, but they were not included...disappointing”

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Posted 4 years ago

Dear customer, sorry you didn't find the samples in the box. Please double check the box again, maybe they are at the bottom of it. We're a family run business, our daughter ticks and packs each box with samples. Some people throw them away by mistake with the eco filling chips inside and they find them afterwards. Please send us your details to customer care and we can send them again. Many thanks for your feedback. If you find them, would you reconsider this review, please?

Posted 4 years ago

Dear customer, we've double checked our CCTV on the packing area and it shows the samples went in, please double check the packaging again and if you can find them, we can send you them again. We always give 3 free samples to all orders even if the customer doesn't ask for them. The free 3 samples is our way to say thank you for shopping with us. Please remember, we're here to help, next time contact customer care and we will make sure you're happy with your shopping experience with us. Many thanks!

Posted 4 years ago

“Great choice of products and competitive prices on Dermalogica (my favourite brand). Always prompt delivery. Highly recommend.”

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Posted 4 years ago

“Fantastic service. Customer service excellent. Products are as described, well packaged and no silly prices. Love this company”

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Posted 4 years ago

“Love the products but delivery is a shambles. Took ten days to receive.”

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Posted 4 years ago

Dear Customer, We're sorry that your product didn't arrive in the time that you were expecting it, like 99% of our parcels do. These times are difficult as the whole process from packing the orders to delivering them have been affected by social distancing, snow, floods and Royal Mail being extremely busy. Hopefully, you enjoy your products and we hope we can provide you with a better service in the future. Thank you for your feedback.

Posted 4 years ago

“fantastic service. Items arrived promptly”

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Posted 4 years ago

“I am very happy to have found this site where I can find a lot of my favourite products. The communication is good and the delivery is fast. It only took 2 days for my order to arrive. I highly recommend this site!”

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Posted 4 years ago

“Easy to order. Goods arrived appropriately packed and within a few days of ordering. Not the speediest delivery (Royal Mail) but still a happy customer, thanks John and Ginger”

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Posted 4 years ago

“Fantastic quick delivery”

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Posted 4 years ago

“This was my first time ordering from John & Ginger and I have nothing but praise for this fantastic company! Being a devotee of the Karin Herzog range, it has becoming increasingly hard to find this Swiss, oxygen based brand in the UK. John & Ginger tempted me with their complete Herzog range but I was hesitant at first, not having heard much about them before. Rest assured that I made the right choice. I made my purchase on Saturday (with £7.50 knocked off at checkout) and recieved my order (courtesy of free delivery with lots of freebies) in the post on Monday morning! I couldn't have asked for more in terms of customer satisfaction especially in lockdown. There's also a loyalty scheme - bonus. John & Ginger, PLEASE keep the entire Karin Herzog range in stock as you are now my ONLY UK based outlet and I will be distraught if you ever discontinue this amazing brand. I will recommend this company to all my friends and will come back for more.”

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Posted 4 years ago

“I purchased medik8 from John and Ginger, really happy with my products. Alex has excellent knowledge of products and gave a professional service and I would thoroughly recommend. Alex communicated by telephone and email keeping me updated and also provided some extra advice on products.”

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Posted 4 years ago

“Very friendly and helpful on the phone. The articles sent promptly . Although the creams are expensive they can be used sparingly and last a long time.”

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Posted 4 years ago

“Great selection of products, great site to navigate, great offers and speedy delivery. Always very happy with my purchases and free samples. Love John & Ginger”

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Posted 4 years ago

“Having processed an order I am pleased to say that my enquiry was quickly resolved and my order was delivered very quickly. Thank you for your excellent customer service.”

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Posted 4 years ago

“Great range of products, comparable prices and brilliant customer service. I needed to change an online order and when I phoned, the rep couldn’t have been more helpful and friendly. Loved the samples too - would shop here again!”

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Posted 4 years ago

“I found John And Ginger after my usual supplier was out of stock. Items arrived well packaged and quickly (and postage was cheaper) and will continue to order from them now.”

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Posted 4 years ago

“I was very impressed with the wide range of products available and the quality of the service. Happy to say, my items arrived very quickly. I will certainly be using John and Ginger again.”

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Posted 4 years ago

John And Ginger is rated 4.8 based on 1,813 reviews