John Academy Reviews

4.73 Rating 558 Reviews
97 %
of reviewers recommend John Academy
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About John Academy:

We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level.

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Phone:

020 3744 3990

Email:

info@johnacademy.co.uk

Location:

11 Floor, 15 St Botolph Street

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Anonymous
Anonymous  // 01/01/2019
I found this Company by accident.I am a customer of Oplex Careers and they are fantastic!I do not know why I chose to study with John Academy but I suppose I just wanted a change.I hold 40 PDF certificates with Oplex Careers. To be honest the course content here was superb I enjoyed it I think they have a better standard of course contents,videos were good for me. What I am not happy about is that they make you keep on paying meaning the money you pay in the beginning is not a one off.TOTAL SCAM,BECAREFUL,YOU WONT GET A CERTIFICATE FROM THE FIRST PAYMENT.ITS EVEN NOT WORTH PAYING FOR THE SECOND TIME BECAUSE THEY MAY NOT EVEN PROVIDE THE CERTIFICATE TO YOU.TOTAL WASTE OF MONEY AND TIME,BEWARE,MONEY DOES NOT COME FROM TREES,WITH THE PANDEMIC ITS EVEN WORSE! GO ELSEWHERE,STUDY WITH OPLEX CAREERS,THEY ARE HONEST.
Dear Learner, We are extremely sorry for your inconvenience. We clearly state on the course page either you buy it on our website or from a third-party reseller that you have to pay for the certificate separately. We understand it may become disappointing latter if you do not notice that when purchasing the course, however, there are learners who do the courses to refuel their knowledge and don't actually wish to purchase the certificate. That's why we kept it separate from the course price. On the other hand, we could not find you in our system using the email you left the review with. So, we would really appreciate if you could contact us directly at info@johnacademy.co.uk and provide your purchase detail so that one of our agents can look into your issues immediately. Best wishes, John Academy Team
A complete waste of money, i bought a cake decorating course in the hopes it would help my career but it was all a bog joke, it used YouTube videos and just extracts from old outdated books. The "exams" are impossible to pass, the questions are worded as if a young child where writing them such as "What is the optional time if someone fails to attend classes at the morning?" and "Which of the following should you keep informed with but it’s not allowed in a broadcast?" and has more questions on other icing schools than actually decorating cakes. Really dissapointed.
Hi Thea, Please accept our sincerest apologies for all the issues you have faced. We usually do not get such complaints but clearly we have failed. Our Quality Assurance team is looking into this matter. One of our support team members will be in touch with you shortly for compensating your loss. Best wishes, John Academy Team
One of the worst services I have received for a long time. The course itself nothing special. Waist of the money, and they never answer the phones, and if they do, they don't follow up your request. DON'T BUY FROM THEM. NOT WORTH IT.
Hi Edyta, We are devastated to hear you had such a bad experience with us. We are usually known for our great customer service and attention to detail in everything we do. But we completely understand that our reputation is not something we should hide behind. One of our agents will call you as soon as possible. We would like to discuss the matter further with you and see how we can make things good. If you give us the chance, we will definitely win you back. Best wishes, John Academy Team
The diploma in bee farming course is a total joke and is totally misleading and not worth anywhere near the price charged. In the course information it states each section of the modules will take between half an hour and an hour. All you have provided is a minute worth of text to read. The video is broken. You do not have permission to use youtube videos for this chargeable course. Where is your course material? Putting a bit of text on the screen and videos taken from you tube that are 2 - 14 minutes does not match the course information. You state the course takes 14 hours and 10 minutes. You do not provide content for 14 hours of study. I want a refund for being misled.
Dear Learner, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. I've forwarded the course for a review to the QC team upon receiving your complaint. They will update it as required. In the mean time one of our agents will contact you and we'll try to compensate you loss. I really want to make things right, and hope you’ll give us another chance. Best wishes, John Academy Team
I accessed your page for the first time today looking forward a specific course. It was reduced in price, which actually I was happy to pay. Then several things happens that have dissuaded me: 1. Your page shot out a marketing pop up screen offering me a full free course if I signed up to your mailing list. I did. I received a code in the email. 2. I added the course to the basket. Your page automatically added a pdf certificate additional cost, which you ‘claim’ is at 50% off at a cost of £11. Do you honestly charge £22 for a pdf certificate which is automatically produced, with zero human interaction? 3. I applied the emailed code to the coupon box in the checkout. Not only did it not apply the ‘purported’ free nature of your offer, it gave me an error message saying that this code has expired. I’m sorry to say if this is the experience you give to new customers, I don’t want to experience what you’d do to existing customers. I thus bow out of your ‘amazing’ discounts and fake discount codes.
Hi S. Gonzalez, We are extremely sorry to hear you had such a bad experience with us. We prioritise customer experience more than anything and you will be grad to know that we have a highly experienced support team to help you with this kind of technical issues. We apologise again for the inconvenience but rest assured, when we offer a discount or free course, we do mean it. However, there were few cases the coupon didn't work for technical reasons but when the customer contacted our support team they solved it immediately. In terms of certificate price, if you don't want the PDF certificate you can exclude it when purchasing the course. One of agents will contact you asap and answer your further query. You can also contact us directly at info@johnacademy.co.uk anytime. Best regards, John Academy Team
Hi I finished two courses and I dispute the certificate received. I didn't get any answer to all my emails about Course Certificate PDF vs Diploma Level 3 in : Aromatherapy, Holistic & Massage Therapy Course In your presentation shows Level 3 Diploma. But I have a big doubt about it. I received a pdf certificate and I paid for Diploma and the transcript. After so many phone calls and emails.... your answer is zero. I received a pdf certificate when I fail the test, in February. When I tried again and paid in full, in March 2021, scoring 125 p, I should get the right Diploma with the transcript, paid in full. After my complaints... no answer. I won't take any other courses because is wasting time and wasting money.
Dear Learner, We are devastated to hear you had such a bad experience with us. We are usually known for our great customer service and attention to detail in everything we do. But we completely understand that our reputation is not something we should hide behind. As you know during this covid-19 situation we are operating with limited human resources and sometimes they can not respond to the learners immediately. However, I believe one of our agents is already in touch with you and he is looking into your issues. If you have any other questions or you’d like to talk more in-depth, please reach out to me directly at info@johnacademy.co.uk Best regards, John Academy Team
Give me free courses event management all level certificate and professional health certificate
Dear Shomaila, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Best regards, John Academy Team
I've enrolled as a student at John Academy to achieve my Level 3 Diploma in Childcare as I was struggling to find a apprenticeship to gain my Level 3. I'm proud to say that John Academy are a life saver, thank you so much! I definitely recommend John Academy.
Hi Jessica, We are thrilled to have you as part of the John Academy family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
Yes, I have been very happy with my chosen courses. I can continue at my own pace, start when I want and finish when I want. The course prices are extremely good and I have every confidence in the service that if I have a problem that it will be rectified as soon as possible. ccgw .
Hi Ccgw, Thank you for the 4 stars! It’s so great to hear that you loved the Course. Hope to see you again soon!
Thanks. I learn a lot from his course
We are thrilled to have you as part of the John Academy family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
I was so delighted and proud of having taken this course with John Accademy. I acquired many new strategies and knowledge during this time frame. I trully recommend this accademy for all educacional phases.
We are thrilled to have you as part of the John Academy family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
I took the Teaching Assistant Complete Course (TA, SEN, Autism, ADHD & Dyslexia). The content in a whole is good but they are somehow disjointed, like they are not designed to be a one full course. Some chapters are delivered in American way and some others in British. Many duplications, poor formatting - the last chapter of Teaching Methodologies was impossible to understand, many parts have poor editing and makes you have to guess if the next header is part of the previous or a new one. Some of the supporting videos that they attached on each chapter can be just weird, like the first chapter and the video content delivery is a very thick ethnical accented lady (not British at all), the video doesn't work and cut off in the middle. I ordered the course with PDF certificate and yet it was not readily available on my dashboard when I completed the course and pass the final exam. I have to contact them by email and promised for it to be delivered within 24 hours and yet I still have to email them to check again after 36 hours. All and all it's a good basic course to get a basic understanding and certificate but not quite the best.
V.Nice to learn more experience
Easy to use Software, Customer Service is very good too :)
Disappointed that I completed 100% and the certificate appeared then disappeared when requested to print. This is now not available.
Dear learner, We are seriously concerned after hearing that you had a technical problem in receiving your certificate. You can reach us through info@johnacademy.co.uk and provide your email ID and course information. We will help you to send your certificate as soon as possible.
Very good course definitely my worth the money
Very good course especially for the price too, really helped me a lot.
Always appreciate the quality and ease-to-use of that courses. Thank you for your great job!
Excellent customer service, quick response, very helpful. Accredited courses. Definitely recommend this academy. Thankyou
Excellently customer service.
John Academy is rated 4.73 based on 558 reviews