Janitorial Direct Ltd Reviews

Name: Janitorial Direct Ltd
Address: Unit 298 Oak Drive Hartlebury Trading Estate, Kidderminster
Rating: 4.52

4.5 Rating 614 Reviews

90 %

of reviewers recommend Janitorial Direct Ltd

4.5

Based on 614 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

+441299252440

Email:

sales@janitorialdirect.co.uk

Location:

Unit 298 Oak Drive Hartlebury Trading Estate
Kidderminster
DY10 4JB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“a week after placing our order we haven't received any update on delivery!”

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Posted 4 years ago

“ordered a product that was shown as being in stock only to be told that there was a 2 week lead time for delivery Cancelled order”

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Posted 4 years ago

“order was cancelled as unable to get the stock. Unable to comment any further”

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Posted 4 years ago

“I ordered three sprayers, the delivery arrived fairly promptly I was charged for three sprayers but only two were delivered”

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Posted 4 years ago

“I recently requested a trigger for the Spraymaster25. You have a picture of the complete assembly for the accessory for furniture etc with the trigger attached but not the actual trigger. I spoke to "CHAT" and they said they would get back to me with a part number which, I thought at the time, was a great service. I waited 2 days but nobody got back to me with any information as to its availability or not so I was forced to order the complete trigger at what I assume is an additional cost. I am still waiting for the part to arrive to see if it is usable as a replacement part for the trigger to the main stem. So I cannot comment on delivery times, who made the delivery, whether it was damaged, how long it took to arrive or indeed of any use at al.l”

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Posted 5 years ago

“I have received the mops I ordered, but still don't know what I have paid for them - no correct invoices received”

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Posted 5 years ago

“I ordered lifeguard toilet cleaner but was sent shield, which I could have bought cheaper at a different place.”

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Posted 5 years ago

“The Driver was very rude upon delivery.”

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Posted 5 years ago

“delivered to the wrong address again”

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Posted 6 years ago

“I placed my order on 01/05/17 and I'm still waiting for it to be delivered on 08/05/ 17.”

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Posted 6 years ago

“Delivery poor -no tracking id or date given. Did not deliver the all of the items at first attemt. Was told can not make delivery on weekend but still went ahead and delivered on Saturday unannounced.”

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Posted 7 years ago

“Wrong item delivered.”

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Posted 7 years ago

“No delivery date for Carpet extraction machine, even when requested twice. Afternoon delivery was requested at time of payment but came randomly in morning. I was not in and it had to be left in my front garden. I intend to use Janitorial direct as my supplier for my carpet cleaning and Prochem products but this really put me off. I only went with the cheapest price and this was reflected in the service.”

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Posted 7 years ago

“You have sent this for me to fill in but I have not recieved the goods that I ordered yet”

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Posted 8 years ago

“Delivery was quick, communications were good but unfortunately the product arrived damaged and did not work.”

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Posted 8 years ago

“Usually great service, but ordered this on 15th and it's still not here”

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Posted 8 years ago

“the items that I placed an order for and paid were out of stock I should have been informed at the time I have a project due to hand over with some items missing”

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Posted 9 years ago

“Unfortunately they fell down on my last order, previously very good, they obviously forgot to process my order, after a week I had to phone, they then got it moving, a real pain the delay, the items were required that week, biggest complaint was not the delay, but no explanation was forthcoming for the hold up and no apology either, if I make a cock up in my business I always hold my hands up and apologise! A shame really.”

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Posted 9 years ago

Hello Peter, thank you for your feedback and I would like to formally apologise that this has happen. We are currently looking it to this to help us prevent it from happening in the future. Once again thanks for your feed back. Kind Regards Janitorial Direct Ltd

Posted 9 years ago

Janitorial Direct Ltd is rated 4.5 based on 614 reviews