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Jackson Woodturners Reviews

4.8 Rating 2,747 Reviews
97 %
of reviewers recommend Jackson Woodturners
Company Reviews Metrics Info
4.8
Based on 2,747 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Jackson Woodturners Reviews
Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Nigel Rogers
Verified Buyer
“Good products at competitive prices, but some issues with the shipment; one package out of 3 was returned by the courier to Jacksons for some unknown reason and one item was missing from the original shipment. This was quickly resolved by Jacksons but did delay my progress”
Helpful Report
Posted 2 years ago
Good morning Nigel, Thank you for your kind comments regarding Jackson Woodturners. On behalf of the couriers, please accept our apologies regarding the delays, however I am pleased that our staff resolved the issues quickly.
Posted 2 years ago
Paul Wrightson
Verified Buyer
“You as a company are really good but dx delivery are absolutely shocking”
Helpful Report
Posted 2 years ago
Good morning, We appreciate your feedback. We always strive to work with our couriers to achieve timely deliveries, although there are times when the courier is unable to deliver for one reason or another. We will continue to monitor their effectiveness moving forward. Once again, thank you for the positive feedback regarding Jackson Woodturners.
Posted 2 years ago
Zoe Atkinson
Verified Buyer
“The product was exactly what I needed. The website wasn’t brilliantly helpful as there weren’t enough pictures or dimensions for me to completely check compatibility but I took a chance and it paid off. I’ve only given 3 stars because shipment was extremely slow and as much as the product cost. If I’m going to have to spend almost £8 on shipping I expect it to arrive within 48 hours not a week later.”
Helpful Report
Posted 2 years ago
Stephen
Verified Buyer
“I would like to talk to one operator to take by order not 5/6 poeple different times.”
Helpful Report
Posted 2 years ago
Good mornig Stephen, I am sorry that you were unhappy to have spoken to more than one staff member. We do have 3 staff working within the sales department and if your original operator is off or with another customer we like to think that all our opertaors can pick up from where a colleague left off. We trust you were happy with the final result. We are of course, always happy to receive feedback.
Posted 2 years ago
Gillian
Verified Buyer
“Communication from Jackson Woodturners.. Excellent Product does not feel as light as indicated. Poor on Description.”
Helpful Report
Posted 2 years ago
Duncan
Verified Buyer
“Product ok. Hurt delivery was very poor and not on time Customer service just basically said wait and offered no refund on postage Not what I expected at all”
Helpful Report
Posted 2 years ago
Lea
Verified Buyer
“I was initially interested to use your bespoke service as I had a recommendation from my joiner Molly wasn't able to help. Kim offered a service for wood only which isn't what I'm after I noticed that your showroom offered steel and glass which was what I thought you could offer? Bit disappointed 😞”
Helpful Report
Posted 2 years ago
Don
Verified Buyer
“I’ve had trouble with Jackson woodturners previously, so I bought these items from a different online source. I was disappointed to then find out that was just Jackson woodturners under another name but it was too late to do anything about it…. Now I think even less of them than before.”
Helpful Report
Posted 2 years ago
I am sorry to hear that you have experienced difficulties in the past. If you choose to use Jackson's again, which I hope you will, please call us if you experience any difficulies at all as we would do out utmost to resolve it.
Posted 2 years ago
Anthea
Verified Buyer
“Three stars indicates that although the bannister I purchased arrived very well wrapped in bubble wrap and thick polythene, there were several dents which obviously preceded packing. Therefore quality control in the handling of the goods prior to packing needs to be more rigorously implemented.”
Helpful Report
Posted 2 years ago
I am very sorry to hear this Anthea. We do have a 2 stage packing system which we record to allow us to check for any faults/errors etc. For future reference, we are happy to receive feedback as soon as you find any fault at which point we would be happy to investigate and rectify at the time. We thank you for your feedback.
Posted 2 years ago
Shahzad Afzal
Verified Buyer
“Good prices. Fast delivery and Excellent customer service. Unfortunately spindle got scratches in transit. Parcel was completely smashed like someone put under the heavy stuff.”
Helpful Report
Posted 2 years ago
Hello and thank you for your feedback on the prices, delivery and service. I do, however apologise on behalf of the couriers that the spindle was scratched during transit. I will give feedback regarding this. Thank you once again and I hope we can help you again in the future.
Posted 2 years ago
Paul Bonas
Verified Buyer
“Great goods but a day late on delivery”
Helpful Report
Posted 2 years ago
Hello Paul. I was very sorry to hear of your dissatisfation with the timing of your delivery. I can see from the tracking that all 4 of your parcels left our building at 5.58pm on 06.03. It seems there was some delay once they had reached the DX depot. It is rare that our courier of choice is late with deliveries unless there was some unforeseen circumstance on the day. Please accept our apologies on behalf of the courier on this occasion. I am extremely happy, however, that you are pleased with the product and I thank you for that feedback.
Posted 2 years ago
DAVID MOORE
Verified Buyer
“The handrail, fittings and ordering process were all good with stairparts online. However, all the problems started with the delivery and the incorrectly named courier called DX (Deliver Exactly!). There was quite a delay between the ordering and delivery dates, but I’d factored that into the installation. Text from DX confirmed delivery day as Monday between 08:00 and 18:00. On the Monday, 1 or 2 parcels delivered, but they “couldn’t find the 4.2m handrail”, so that would “come tomorrow” DX delivery tracker confusingly showed 1 of 2 loaded and 2 of 2 delivered! The handrail did NOT turn up next day. In fact, it didn’t arrive until Wednesday of the following week, meaning appointments were missed. The lack of ownership and sense of urgency to resolve the problem from Jackson’s was very disappointing. Communications were really poor with some emails and voicemails not being responded to. Meaning I was having to ensure someone was home for a potential delivery between 08:00 and 18:00 for over a week. It really shouldn’t be that hard to get stuff delivered.”
Helpful Report
Posted 2 years ago
Hello David. I was very sorry to hear of your dissatisfaction with the delivery of your items recently. I can see from the tracking that your parcels left our building on 03.03 at 17.56. I can then see that there was some delay and mix up when the items were received by DX. We are reliant upon our couriers to to deliver all parcels and on time. Although this was out of our control, I certainly do not want to give you the impression of us not owning the problem and not giving the issue the urgency that it deserves. So, please accept ourt apologies for your experience on this occasion. I have attempted to trace the e mails to which you refer but was unable to trace them. We do attempt to answer all emails and phone calls as promptly as possible and all staff are trained in resolving any issues as quickly and efficiently as possible to ensure all our customers are satisfied with the result.
Posted 2 years ago
DAN SHARP
Verified Buyer
“Everything you need but if you just want a single item you are crippled by delivery charge which makes you want to go elsewhere along with the fact that VAT is not shown until checkout so the price goes up considerably again making you look elsewhere.”
Helpful Report
Posted 3 years ago
Our prices are shown on the website with VAT applied. We offer a sliding scale on our postage charge which can be view on the website prior to ordering and is automatically applied when you go to your basket, before you checkout. The order you placed was for multiple items including a length up to 4.2mtrs long. https://www.jacksonwoodturners.co.uk/delivery
Posted 3 years ago
Ian Court
Verified Buyer
“If an item is not held in stock then it should say so on the website along with an estimate of how long it takes Jackson Woodburners to receive the item and then deliver it. This would help when customers are planning delivery date & time and arranging workmen to fit the item.”
Helpful Report
Posted 9 years ago
Mike Heyes
Verified Buyer
“Not got them yet, still waiting”
Helpful Report
Posted 9 years ago
Robert Dipple
Verified Buyer
“Order correct and delivered on time. Only disappointment came when unpacking, wood arrived really well packaged so unable to check for damage whilst impatient delivery driver waited! On un packing several pieces were dented, no corresponding dents in packaging so can only assume it was dispatched like that. Disappointing as stair parts are really visible .”
Helpful Report
Posted 9 years ago
Maurice Bowler
Verified Buyer
“Jackson Woodturners are very good, material/items absolutely fine, bit dusty obviously on the shelf a while, but no problem, but you were let down by delivery. As I paid for delivery on Tuesday, with my wife staying in all day, I was very annoyed that delivery didn't take place until the Wednesday without any contact on the Tuesday to inform of the delay, and without any explanation on delivery.”
Helpful Report
Posted 9 years ago
Steven Houghton
Verified Buyer
“Good products (4 newel caps) that fit well onto my posts. No issue with the product but £15 delivery for 4 small squares of wood is steep.”
Helpful Report
Posted 9 years ago
Micahla Jackson-Smith
Verified Buyer
“We ordered hemlock bannister parts for stairs and landing - came to just over £400. Price was good but wasn't impressed with the service. As when I enquired if the delivery driver could ring ahead their response email merely repeated the first email and stating delivery could be anytime between 8am - 6pm. They literally repeated it word for word and then added I could pay more money for a smaller delivery slot! I found the tone of their email unfriendly and unreasonable given many fit deliver for free when you order over a certain amount and give you a courtesy call before delivery. The hemlock was OK but I wish they would have said that it's veneered. We ordered stop chamfered newel posts and the cut of the design cuts through the veneer. Not impressed also the handrail is joined - I assumed (possibly wrongly) that it would be one piece of wood. would I recommend this company - depends on the house, if you just want something to do the job and your not that fussy about the quality of service then they're fine.”
Helpful Report
Posted 9 years ago
Malcolm Ayling
Verified Buyer
“I had to use the company because they were the only company I could find that sold the product I wanted. however I did so reluctantly because of their extortionate postage rates, I was charged £18 including vat for postage for an item weighing 500 grams. post office rates for up to 1kg are £3.85. I needed the product and they had it, and I knew what their postage charge are, but I still feel ripped off.”
Helpful Report
Posted 9 years ago
Jackson Woodturners is rated 4.8 based on 2,747 reviews
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