Jackson Woodturners Reviews

Name: Jackson Woodturners
Address: Rutland Road, Corner of Rutland Street, Rutland Road, Corner of Rutland Street, Sheffield
Rating: 4.81

4.8 Rating 3,134 Reviews

97 %

of reviewers recommend Jackson Woodturners

Company Reviews

Metrics

Info

4.8

Based on 3,134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

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Jackson Woodturners 5 star review on 4th July 2026

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service and lovely stair spindles, couldn't be better, would use again”

Helpful Report

Posted 11 years ago

“Delivery is quick and efficient, prices are very competitive, and customer service is second to none. I have no hesitation in recommending..... this endorsement is for Jackson Woodturners because it is genuine and based entirely on my experience as a customer. You could no worse than try them for yourself!"”

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Posted 11 years ago

“Speedy service and white primed stair parts were of superior quality. Very happy!”

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Posted 11 years ago

“Excellent staff with full product knowledge. Delighted with product, very well packaged, our carpenter was well impressed. Ordering is straightforward and delivery service excellent. Would highly recommend.”

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Posted 11 years ago

“Good web site. Very helpful and knowledgeable telephone contact. Delivery when promised”

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Posted 11 years ago

“I have been using this supplier for years & can't fault their prices or service . always deliver on time , never had to return an item, wish all my suppliers were as good as these. would recommend to anyone.”

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Posted 11 years ago

“i have orderd many difernt stair parts on many occasions from jacksons and the quality is excellent , delivery is allways prompt and the products are great value for money”

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Posted 11 years ago

“Very good service parts ordered were manufactured to a high specification. The price I felt was good compared to other suppliers. Would definitely use again.”

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Posted 11 years ago

“Excellent service from initial telephone conversation with Luke to delivery. Will most certainly use your company for any further requirements. Many thanks Gary Reynolds PWR Builders Limited”

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Posted 11 years ago

“Having purchased a white oak mop stick handrail last week we were pleased with the prompt delivery and very pleased with the quality and finish of the oak.”

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Posted 11 years ago

“Could have got newel caps easy foim DIY stores but saw these on website and they looked good quality They are real top quality Speedy delivery And even including delivery cost were well worth it Excellent all round”

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Posted 11 years ago

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Posted 11 years ago

“Good material. Terrible 'refund' policy. I have ordered twice from Jackson Woodturners. It seems to be a family business with the owner, Ian, pretty much on the ball. The rest of the team do not seem to care that much. The materials I ordered were delivered promptly. Some of the glass panels arrived shattered, due probably to defective packaging. When I told them via email, and then phone, they asked for a photo to prove they were shattered and sent promptly a new order to replace them. This second order also arrived with some of the glasses shattered. It is really difficult to hold the courier while the cartoon boxes are opened, so we only realised that the glasses were shattered after the courier left. This time Jackson Woodturners asked me for £10 delivery charge, which I paid on the spot. Then I realised that Jackson Woodturners had shipped for glasses than required, so I promptly called them to cancel the delivery and save them some money. I have sent 4 emails, called 3 times and after a whole month, they seem to forget that the refund is due. For £10, out of the £1200 order, the whole experience has turned sour, as I am investing time and effort checking my credit card, sending email that are never responded and calling them on the phone. I hope that they read this and get the customer service support straight. Overall: good material, friendly to sell. Terrible experience to get my money back.”

Helpful Report

Posted 11 years ago

Thank you for your review, we are sorry that you had a bad experience with your refund. As per the conversation on the 27th March with your wife your £10 was refunded, however refunds might take up to 10 business days for your bank to complete, depending on their processing time. This can vary between card issuers, and unfortunately we are unable to influence this.

Posted 11 years ago

“All as advertised Well packed, quick delivery. Rail looks straight. Very efficient. Thank You Steve”

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Posted 11 years ago

“Both orders for stair part components were delivered within days of ordering and on the day requested, well packaged and a top quality product. Many thanks to Luke for his excellent customer service and help.”

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Posted 11 years ago

“Quick, good, efficient supplier.”

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Posted 11 years ago

“Excellent service, great communication will recommend and use again in future”

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Posted 11 years ago

“very pleased with my order .arrived quick.just what you want in an order.”

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Posted 11 years ago

“Parts received were very good quality which would be rated at 5 out of 5. Delivery was an absolute shambles for which i spent a number of hours trying to sort out with a company called Tuffnels who basically hadnt got a clue where the goods were even though they had been checked in at the depot. The goods came a day late but i think they may have been even later had i not complained so much. Jacksons should use another delivery firm or risk losing business. delivery would be 0 out of 5. so i gave an average score overall. i did get my delivery money back without question. excellent firm but useless delivery company.”

Helpful Report

Posted 11 years ago

Thank you for your review, we are sorry that you had a bad experience with the delivery. We welcome your feedback on the delivery which we constantly review and try to improve on.

Posted 11 years ago

“I found the service to be as near perfect as makes no difference. The quality of what was delivered [ahead of schedule] exceeded by far my expectations. Victor Southern”

Helpful Report

Posted 11 years ago

Jackson Woodturners is rated 4.8 based on 3,134 reviews