IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.25

4.3 Rating 7,650 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 4th June 2026

Sonia Taylor

IT LUGGAGE 5 star review on 3rd June 2026

Gavin Barber

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

346

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“You sent me the wrong case. I’ve raised it and you’ve not bothered replying to me. So yeah. Pretty poor.”

Helpful Report

Posted 1 year ago

Hi Matthew, Many thanks for your review. I am sorry to hear that you have received the incorrect item. I can see that the team have responded to your email as of this afternoon, please kindly advise back via the email chain and we can then assist further in this matter. Many thanks

Posted 1 year ago

“I ordered a suitcase on 25/06/24 & still not received it. I have contacted It luggage customer service via email approximately 12-15 times over the last few days as there is no contact number. There's no tracking information at all & I've Not had many replies & still nothing is sorted. I was told in 1 email i received that my item had been lost & I have given long enough for either a replacement order or a refund & so I have asked for a full refund as I am going to purchase a suitcase for my holiday from a different seller. Hopefully it won't take as long for my refund as it does for a reply from customer service. The customer service I have received is shocking, the worst I've ever received to be honest.”

Helpful Report

Posted 1 year ago

Hi Chris, Many thanks for your review. I am sorry to hear that you have experienced issues regarding the delivery of your order. Unfortunately, delivery issues are unforeseen, however, we always aim to resolve these as quickly as possible for our customers. I have had a look into this for you and can see via the email chain that we have received multiple emails from yourself each within an hour period. Please be aware that we do work from oldest to newest throughout all emails, so with each new email received this will take your email chain back up to the top of the inbox, therefore, increasing the waiting time for a response. However, I can see that the team have been in communication with the warehouse in order to resolve this for you, with the option for a refund since being selected by yourself and processed. Please do not hesitate to get back in touch should you require any further assistance in the future. Many thanks

Posted 1 year ago

“Lovely set of luggage & very quick delivery.”

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Posted 1 year ago

“Not used the luggage yet, but they look good.”

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Posted 1 year ago

“On first receiving the bag I was extremely impressed. However it lost a wheel on it's first use so I won't be able to use it again.”

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Posted 1 year ago

Hi Claire, Many thanks for your review. I am sorry to hear this. Please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to look into this further for you. Many thanks

Posted 1 year ago

“Fast delivery, well packaged on arrival.”

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Posted 1 year ago

“I absolutely love my luggage. Not used it yet but it is packed and ready to go. Very impressed with look and quality”

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Posted 1 year ago

“Excellent quality, easy to manoeuvre.”

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Posted 1 year ago

“One good one not so good.”

Helpful Report

Posted 1 year ago

Hi Tracey, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your order. If you would like any further assistance in this matter, please do not hesitate to contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to assist. Many thanks

Posted 1 year ago

“Lovely lightweight suitcase.....bought as impressed with the smaller case I bought a few months ago. Easy to move about and handle and all with a ten year guarantee!”

Helpful Report

Posted 1 year ago

“I paid for express delivery which gave me over a week until my trip. It still didn’t arrive until after I’d left. I would not recommend ordering directly, there are more proficient delivery methods”

Helpful Report

Posted 1 year ago

Hi Ghislaine, Many thanks for your review. I am sorry to hear that you experienced delivery issues regarding your order. Unfortunately, delivery issues are unforeseen, however, we always aim to support our customers to the best of our ability in order to resolve them as quickly as possible. If you would like any further assistance regarding this matter, please do not hesitate to get in touch with our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to assist. Many thanks

Posted 1 year ago

“Excellent quality and a brilliant price. Fast delivery. And the sizes are perfect for all types of travel. Since buying them, I've been on a cruise, taking the large and medium cases, and on an EasyJet flight, taking the large and underseat cabin bag. All fine, except on the return flight from Sicily, there was a question whether the under seat cabin bag was small enough. After explaining to the staff it had been accepted as fine at Gatwick Airport, they allowed me to take it on board!”

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Posted 1 year ago

“The cases are fine but the attached documentation was in what I think is Spanish. Me, being English and the items being delivered to an English address, I would have expected the documentation to be in English, or at least with a multi-lingual documentation set. I have contacted the suppliers for and English version of the documentation, but have received nothing to date. This is unacceptable.”

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Posted 1 year ago

“This is the second case we've bought direct from IT & the value & service is first class. I'm sure we will purchase more in the future.”

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Posted 1 year ago

“Unfortunately your carrier, Evri, managed to destroy one of the suitcases. I contacted Customer services to explain that we were on a tight schedule. Louise (who handled the case) proved to be up to the challenge and arranged for a replacement to be delivered the next day. She set a standard that should be the benchmark for ALL customer service representatives - but sadly isn't. Many thanks Louise and IT Luggage for giving her the authority to act.”

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Posted 1 year ago

“Brilliant! I bought this case as I already have a huge IT case that's great for 2wks or longer and I'm only planning on going away for a week this time so needed something smaller. As great as my other case that I've had for over 10yrs and can't fault in the slightest”

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Posted 1 year ago

“I first came across IT luggage when I had to buy a replacement case whilst on holiday in Switzerland. It was on offer on the Coop in Brienz an has been reliable and sturdy. That is why I bought another IT case to supplement that one. The 10 year guarantee is also a bonus.”

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Posted 1 year ago

“Still have not received my order!! No customer service number to call and find out what’s going on!!”

Helpful Report

Posted 1 year ago

Hi there, Many thanks for your review. I am sorry to hear that you have not yet received your order. Please be aware that we do operate exclusively via email chain, if you would like further assistance in this matter please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to look into this for you. Many thanks

Posted 1 year ago

“Yes very good , just a little bit on the heavy side Especially when trying to keep it under 20 kg”

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Posted 1 year ago

“I cannot rate the luggage, as I have not yet received it, despite ordering it more than a week ago. This issue is you’re using Evri as a courier, which are notoriously the worst in the UK. I have been at home every day this week desperate to get it, as I am travelling today- but constantly let down despite emails from Evri saying it’ll be delivered. I am thoroughly disappointed as I wanted it for a trip I’m taking today - and ordered it well in advance - and nothing. I’m considering cancelling this order, as I doubt I will ever get it delivered from Evri. This has been a very disappointing experience and I would strongly urge you to change couriers. Or can you help me get my order from Evri? Because I’ve tried and it’s impossible. Very very disappointed”

Helpful Report

Posted 1 year ago

Hi Kalila, Many thanks for your review. I am sorry to hear that you are experiencing issues regarding the delivery of your order and with the courier Evri. Please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to look into this further for you. Many thanks

Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 7,650 reviews