IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very much style over quality. I've been wearing glasses for almost 40 years and the glasses I've had from Iolla are the worst. They look good but the coating on the lenses they use comes off far too easily. Apparently they don't expect it to last longer than three years which is way too short.”

Helpful Report

Posted 4 years ago

Hi Rory, we are sorry to hear that you were disappointed with the coating on your glasses. Over time lenses do inevitably end up with small scratches due to wear and tear and this does result in scratches in the coating which over enough time will become noticeable. We never like to hear that we have disappointed any customer, so we are sorry that these did not meet your expectations.

Posted 4 years ago

“Waited to long for glasses to arrive and when they did arrive they came with the wrong lenses. Had to go back into the shop to return the glasses and then wait again until the proper lenses were fitted. I really like the glasses though and people in the shop we’re friendly enough.”

Helpful Report

Posted 4 years ago

HI Norrie, Thank you for taking the time to write this feedback. We're so disappointed to hear that you didn't have a great experience with IOLLA. I can see that there was a small misunderstanding in our showroom and we initially glazed your glasses to your distance prescription rather than your reading prescription. I'm so sorry about this! Now that we have reglazed your glasses to the correct specifications, a member of our customer service team will get in touch to see how your getting on with your glasses and see if there's anything else we can do to help!

Posted 4 years ago

“Was persuaded to get glasses too small for my face. I couldn't see. The girl was lovely but they really don't suit me. Nor does the colour. I look like Timmy Mallet or Sue Pollard. Have had a good experience in the past from Iolla.”

Helpful Report

Posted 4 years ago

Hi Lucy, we’re so sorry to hear you’re not completely happy with your new frames. We can see that you haven’t reached out to us to let us know you weren’t totally happy with your order, so a member of our customer experience team has reached out to you now to find a solution. We’d never see a customer stuck with a pair of glasses they cannot wear. We look forward to hearing from you and we’re committed to getting to the bottom of this together.

Posted 4 years ago

“I'm really disappointed with my varifocals from Iolla. They just don't seem right somehow - and I have worn varifocals for thirty years, so am used to them. Do you have a returns policy? Some opticians have a thirty day period, where they will reimburse a customer who is unhappy with the purchase.”

Helpful Report

Posted 5 years ago

Thank you for your review Isabel and we're so sorry to hear your new glasses are not quite right. We would never see a customer stuck with glasses they cannot wear so we have sent you an email to discuss further.

Posted 5 years ago

“Should have picked the original glasses I wanted but was persuaded to go for another, don't like the ones I got now i see them on with lenses in so won't wear them”

Helpful Report

Posted 5 years ago

Hi Linzi, we're so sorry to hear you're not happy with your new frames. We would never see a customer stuck with a pair of glasses they won't wear. Please send us an email with a little more information to help@iolla.com. We hope to hear from you soon and reach a solution!

Posted 5 years ago

“Issue with my glasses. I have emailed twice but no response.”

Helpful Report

Posted 5 years ago

Hi Nick, thank you for your review. I'm so sorry to hear there is an issue with your glasses and you have not heard back from us. Unfortunately your email had made it's way into our spam inbox. I have sent you an email now so hopefully we can get to the bottom of the issue soon!

Posted 5 years ago

“Unfortunately my order was somehow overlooked and did not arrive for 14 days.”

Helpful Report

Posted 5 years ago

Hi LJ, thank you for taking the time to get in touch with some feedback. We’re so sorry to hear you were disappointed in your IOLLA experience. I can see that your clip-ons were dispatched on-time but unfortunately were lost in the post causing this long delay. Our sincere apologies again. We’ve sent you an email separately with a little more information. We hope we can make it up to you next time!

Posted 5 years ago

“Frames are stylish, however stuff sufferings form lack of professionalism. I experienced more care form well-known big brands optical stores. When I visited your store I expected advice and more care about fitting my new glasses. I had a feeling that the stuff member doesn’t care much about my frames or if they fit properly, or if the measurements are taken accurately. Others companies (even if they are more expensive) providing efficient care and professionalism regards the provided service. I afraid I will not back to your place as the first experience is important for many, in my case was more disappointing I afraid. Kind regards Jakub Kurzep”

Helpful Report

Posted 5 years ago

Hi Jakub, Thank you for taking the time to write this feedback, we take customer feedback very seriously at IOLLA and we are always looking for new ways we can improve our service for our customers. At IOLLA we do adopt a much more relaxed atmosphere and approach to styling glasses compared to traditional opticians, we prefer to let our customers browse casually on their own and then step in to offer advice when they need some help. This being said, professionalism and care should not be compromised. Our staff are all fully trained in dispensing spectacles which fit the face perfectly and we would never let a customer purchase glasses that don’t suit or fit them. All staff processing orders are also fully trained and signed off on taking accurate pupil measurements and why these measurements are so important so we are concerned to hear that this did not come across when you placed your order. We will certainly investigate this with the team in-store. Have you found since receiving the spectacles that these aren’t working perfectly for you in terms of the fit or vision? We would never see a customer stuck with glasses which didn’t make them look and feel great at IOLLA so if this is the case please email us at help@iolla.com or call us on 0330 124 6525 and we can find a solution together. We would also hugely appreciate any more detail you have for us on your experience in our showroom as we will use this for training with our team. Warm regards, Catriona

Posted 5 years ago

IOLLA is rated 4.9 based on 5,074 reviews