IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Restrictions in place made visit very uncomfortable. Glasses took a long time to be delivered. Good to have them sent directly.”

Helpful Report

Posted 5 years ago

Hi Janet, we're sorry to hear you felt your visit was uncomfortable due to our health and safety measures. We've implemented these measures to ensure that both our staff and customers remain safe whilst in our showrooms. We're always looking for ways to improve so we'd love to get more details on your feedback. We're so sorry your glasses took a little longer than the expected lead time. I can see there was an issue with your lenses when they arrived from our supplier and so your glasses were dispatched 2 days late. A member of our customer service team has emailed you now to find out more about your showroom experience.

Posted 5 years ago

“Glasses never quite fit unless you go back to the shop. Lenses are OK, but never perfect. Service levels are fine.”

Helpful Report

Posted 5 years ago

Hi Gerry, thank you for your review and so we're sorry to hear you're not completely happy with your IOLLA experience. I've sent you an email to discuss this further as we'd hate to see any customer stuck with glasses that are not quite perfect.

Posted 5 years ago

“Great service, lovely glasses, unfortunately too small for my head!”

Helpful Report

Posted 5 years ago

Hi Anna! Thanks for taking the time to write to us with your review! I'm glad to see we've been able to reach you to find a solution. We look forward to getting these up and running for you!

Posted 5 years ago

“Staff were Friendly and keen to advise and support. I was happy with my choice in the shop but now that my specs have arrived I feel they are too big for my face. They are touching off my cheeks which is uncomfortable - Perhaps this should have been pointed out to me? Good service though”

Helpful Report

Posted 5 years ago

Hi Audrey, Thanks for taking the time to write to us with your review. We are so sorry to hear that your new IOLLA glasses aren't working out perfectly for you. All of the staff in our showrooms are trained and signed off in the dispensing of glasses and should offer advice if a frame doesn't fit well so we do apologise if we have missed this with your order. At IOLLA we would never see someone stuck with glasses that don't make them look and feel great so we'd like to resolve this for you. Could you please send a photo of you wearing your new glasses to help@iolla.com and our team of experts in will be able to wok with you to find a solution. We look forward to hearing from you and getting you sorted out with a pair of glasses you love! - Catriona

Posted 5 years ago

IOLLA is rated 4.9 based on 5,074 reviews