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International Friends Reviews

4.8 Rating 1,767 Reviews

97 %

of reviewers recommend International Friends

Company Reviews

4.8

Based on 1,767 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“*** was a good guide and we enjoyed learning about Bath and Lacock and *** was a good bus driver. The only issue we had was when we were dropped off at a hotel in London to wait for transportation to our hotels. There were 6 of us who had hotels further from the other passengers. We were told the taxi driver would be there is 5 minutes and that we would save an hour by taking the taxi and not remaining on the bus. We waited about 30 minutes for the driver and we were not delivered to our hotel for almost another hour. I was under the impression that we would be at our hotel by 6:30 p.m. We didn't arrive at our hotel until after 8 p.m. which was 5 hours from the time we left Lacock. That part was very frustrating and unacceptable to all of us. There should have been other transportation for those of us who were in hotels further from the city center. Seems this could have been better planned since our hotel locations were known in advance.”

“Overall, I greatly enjoyed the tour. Our guide, *** was knowledgeable and witty. He made me want to return to Oxford. A couple of suggestions, though. It would have been extremely helpful if our main tour director gave us her contact number in case of a problem. Plus, a map of Oxford with the bus return spot would have been helpful. *** dropped us off on broad street, and we were not sure exactly how to get back to the bus. Plus, ***? Said to return at 6:15, but *** kept repeating over and over that we needed to return by 6. Thus, we had very little time to wander around Oxford due to the bus arriving in Oxford late, not sure how to find the bus, and no clarity of return time.”

“perfect”

“Overall we were pleased with our tour from Southampton to London. We have been to Stonehenge and waited in the cafeteria just outside. We really liked the Windsor Castle, but have to admit that it was so large and not enough time during this tour. We found ourselves having difficulty with the tour boxes as well. Would have been better if our guide with the tour had gone inside with us.”

“It's difficult to hear clearly at the back of the group.”

“Transportation from the pier was excellent. The driver was courteous and on time.\nOur travel agent did contact the company in advance to tell them that we had changed hotels. Driver did not have the info in his system.”

“It was a group that the theme is Harry Potter , but it was pity when we arrived at Oxford and finished the guide tour, we had no time to enter the restaurant that Harry Potter framed.”

“Good service On general”

“It was a great way to get a taste of all the sites. I only wish we had spent less time in Salisbury so that we could have spent more in Avebury!”

“The tour was really great (the studios are so amazing!) and our guide super nice. It was just a pity that we weren't able to see a single one of the Harry Potter filming locations in Oxford but the guide (***?) made up for it by giving us a lot of other very interesting information about Oxford. I would absolutely recommend the tour.”

“We had enough time to see around each places. If it was little bit cheaper, I was much more happy.”

“I was happy with all your service. However, I found the driver being a bit all over the road, it appeared that he was very insecure with changing lanes, often drifting into the next lane.\nBeside this everything was cool”

“Great tour! The guided tour in Oxford was great and the Harry Potter tour was made easier since we didn't have to do any booking. The bus service was also great and comfortable. But for the next time, I would prefer if water bottles were offered in the tour even if it was at an extra charge.”

“Very professional, guide well knowledge, vehicule very confortable but make sure the inside toilet works on regular basis. We respect the time allowed for the visit with the guide who keep an eye on us all the time for our security during the tour. \n\nWe found this company on internet in London while looking for a transfer from our hotel and the airport and were not dissappointed.\n\nWe will look for their services in future for eventual UK excursions and transfers.\n\nThank you”

“Easy service in scheduling the excursion. All was in order at port for the pick up, and dropped off at hotel entrance. However, at last stop, we were to be picked up by a smaller van for hotel drop off and they were late. Guide waited until they came, which left rest of the touring group waiting in the big bus. Otherwise, no issues with the trip.”

“Dealing with International Friends the company was a delight. The people who contacted me, including ***, were helpful and friendly, both through email and when we arrived at the port. The reason I gave 4 stars instead of 5 was because of the driver we had. He was late picking us up, and after only 20 minutes on the highway, he stopped to buy himself coffee, breakfast and petrol, all things that probably should have been done beforehand. He was also not very smooth with his driving, and he was watching television and/or reading on his phone half the time he was driving. When we got to the hotel, I got my own luggage out (he did get my mom's), but then basically refused to leave until I gave him a tip. I was planning to tip; I know it is customary, but his lack of service and his demand of one was really off-putting.”

“I found the tour very enjoyable. The guide was nice and friendly and gave lots of information. She spoke very clear English, and some Spanish also. In Stratford, I had time enough to walk to Nash House and Hall's Croft; In Stow to visit St Edward's. In Oxford I stopped for a selfie at the Sights Bridge and lost the group. I found them later, but had no spare time. In general, a rather complete tour. Could be improved including a photo stop at the Trinity church in Stratford, and another at Bourton on the water.”

“The driver seems to have gotten lost during the trip to St. Pancras Station. It took nearly 3 hours to get from Dover to the station on June 28. The driver also did not speak the entire trip.”

“Trip would be improved if we left closer to the anticipated times. A little too much time in Oxford, it was just a weird amount of time that we had.”

“We were very happy with our driver, ***. He was professional, always pleasant, and certainly knowledgeable about routes. I didn't give the experience a five because it would have been very helpful if you all had told us that our original plans were simply too much for the day. We couldn't have known that, but presumably you could. We had planned Stonehenge, salisbury, and Windsor Castle, and clearly, in retrospect, it would have been impossible to do all three in a single day. But since no one warned us of this we ended up having to make a quick decision in the middle of the afternoon about how to proceed. Your help in advance would have been much appreciated.”

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International Friends is rated 4.8 based on 1,767 reviews