International Friends Reviews

Name: International Friends
Address: Kent Innovation Centre, Millennium Way, Broadstairs, Kent
Rating: 4.78

4.8 Rating 1,767 Reviews

97 %

of reviewers recommend International Friends

Company Reviews

Metrics

4.8

Based on 1,767 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall good. They took good safe care of us, were present when they said they would be. Nice individuals. I think there could have been much better description of the Harry Potter experience, and also what was and what was not included in the tour. We ended up only having about 2.5 hours for a 3.5 hour experience. And most of that was waiting in the initial queue. Despite this, I would definitely recommend them.”

Helpful Report

“Overall, it was a good deal.”

Helpful Report

“Our day trip from Southampton to Heathrow was great! Our guide was thee when we got off the ship and got us on our way. We visited Salisbury Cathedral, Winsor, and Stonehenge. I wish we had more time at each place, but that wasn't their fault. The bus was clean and comfortable.”

Helpful Report

“Thanks for a great experience.”

Helpful Report

“We went on the Harry Potter and oxford tour. Our tour guide was OK, but I had much more knowledgable and social guides on my other tours. Harry Potter was amazing, oxford was interesting. I have the tour a 4 because I felt there was just not enough time in oxford to do anything meaningful.”

Helpful Report

“We were picked up at our pre described time and transferred to our cruise ship via Stonehenge smoothly without any issues. The time at Stonehenge could have been a bit longer because it was extremely busy that day but regardless, the service was excellent.”

Helpful Report

“Everything went off as advertised. Excellent driver.”

Helpful Report

“The Oxford trip is a total rush, we haven't really see any of the colleges. But we got a taste of it. The guides were awesome. Slowing down on the town tour would be great. We were almost running.”

Helpful Report

“We loved that the timing and sequence of the trip got us into the sights before they became crazy busy. The trip was well orgainized and covered a lot of ground -- much more than we would be able to do on our own. The commentary along the way was both informative and entertaining (thank you Andrew). We were staying in London as our home base, so this tour efficiently allowed us to visit three out-of-town items on our list.\n\nWe found that if you spent more time enjoying the sites, there was not much time to find food. Also, if you have long legs, the seating is a little tight.\n\nWe also would have enjoyed limiting the trip to just Stonehenge and Bath and skipping Windsor, which is easy enough to see on your own. That would allow more time at these other sites and town, which were very interesting.”

Helpful Report

“The experience was perfectly fine. I only rate it below excellent because traveling in a group (however small) has inevitable problems. The only thing that might improve the experience is to decrease the amount of places visited and increase the amount of time per place.”

Helpful Report

“it was fairly short trip, could have gone to 1 or 2 more locations close by, cool guide”

Helpful Report

“Excellent tour to Bath with drop off at heathrow hotel. Full day out. Tour guide a young man with awesome knowledge of history. A pleasure to listen to. Lunch in the village of laycock was very pleasant a lovely area. Time in Bath could probably been a little longer with less time in Laycock but still enjoyed both. Only neg was that the pick up was a bit confusing as you had to keep asking around for tour information. There were quiet a few IF guides at the arrival area at the cruise terminal, all with hand held notes.”

Helpful Report

“I would prefer that tea and coffee be offered to complete lunch at the George Hotel. Those who desired an alcoholic beverage with their meal could each pay for their own order from the bar.\nThe guide "***" was very pleasant and informative up until the lunch stop. We enjoyed his early narrative but on the final leg to Heathrow, we noticed that he was very quiet.\nOverall it was a pleasant way to fill in our last day in England.\n”

Helpful Report

“Pre-planning had a few glitches. Followed instruction departing ship explicitly only to find tour had been waiting over 3/4 of an hour for us. Realize recent tensions in the U.K. have focused on travelers but some flexibility should have been exercised in better communication with travelers. The tour went fine. Guide was gracious and articulate. Both drivers displayed warm affection and hospitality, often being humorous to patrons.”

Helpful Report

“Your company had offered considerable effective and need-fulfilling connecting tour services for those cruise tourists visiting London.\nThe tourist guides were quite proficient performing their in-time-of-need services. However, the character and logo of your company's display board should have been modified to become more eye-catching during meeting the guests.”

Helpful Report

“This was my second tour with this company and I'm going on the next one in a week's time so I love travelling with them and I almost only have positive thoughts about them.\nBoth on the first tour to the Cotswolds with *** and on the dmsecond one to Wales with *** we saw amazing villages, landscape and towns and I loved both.\n However, I would like to mention that the description of the tours from the website is not always what we get in reality. For example it says 'Cotswolds tour with country pub lunch' but the pub we ate in was a fancy and very expensive one that not only made the costs go up but it wasn't traditional English pub food.\n Another example is that in the text about the Wales 2 day trip it says we explore the towns and cities with a guide and we do guided walks. In reality *** drove the bus and told us a few things but he wasn't a proper guide and he always stayed on the bus while we went around on our own. I feel like if I pay for a guide and I get someone like him who didn't point out where the film about King Arthur was made or who had no idea about the waterfalls is very disappointing and unfair,especially because he mentioned going with tourguides on other occasions.\nAll in all, I'm satisfied with the tours but they could improve the parts I mentioned above.”

Helpful Report

“The overall experience was great. One minor issue was that our guide was not easy to see in a crowd. If he would have had a bright hat, or some sort of tall identifier, it would have been easier to follow him through the crowded streets. \nLastly, being dropped off in Downtown London was not smooth. So of the hotel were on streets that were hard for the large bus to go down. And we had to go backwards down many streets. And one hotel, the driver could not find, and after about 15 mins of going in circles, he said that he should have turned on the ***. That probably should have been done first. \nBut overall, great experience.”

Helpful Report

“Yes, I would recommend your service to others. But our experience at Stonehenge was TERRIBLE! We had 1 1/2 hours there. There was a line to get on the shuttle bus of more than twenty minutes. After we got to the stones, there was a line to return on the shuttle bus that was a half-hour (according to a staff person at the line.) So I had to take a picture of the stones from a distance and begin waiting in the return line immediately. We had no lunch and if I didn't eat anything at Stonehenge we were not getting to our next stop until 3:00PM. At the refreshment area there was another ten minute line to pay for a pre-made, wrapped sandwich. \n\nThe visits to Salisbury Cathedral and Windsor Castle were ok, but short. You couldn't see the Castle in the time we were there. I didn't have time to listen to the audio tour because of the shortness of the available time at the site.\n\nMy recommendation would be to either explain the shortness of the stops in the literature or cut out one of the stops.”