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Intelligent Insurance Reviews

4.6 Rating 605 Reviews

94 %

of reviewers recommend Intelligent Insurance

Company Reviews

4.6

Based on 605 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Intelligent Insurance:

Intelligent Insurance is dedicated to finding home insurance for typically ‘hard to insure’ properties and circumstances. From unoccupied home insurance to insurance for listed buildings and holiday homes, we'll strive to arrange high-quality, competitively priced home insurance, whatever your property type, condition, usage or personal circumstances.

Visit Website

Phone:

3333111110

Email:

contactus@intelligentinsurance.co.uk

Location:

Intelligent Insurance 4 Lakeside Salisbury Road, ,,
Intelligent Insurance 4 Lakeside Salisbury Road, ,
Dorset
BH24 3PB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A well designed website for signing on . The one I tried before had an incredibly large number of irrelevant questions to answer & then the submit button didn't work !! All looks good but the test of any insurance company has to be when you make a claim - my current car insurers were absolutely excellent when some one ran into the back of me !”

Posted 4 years ago

“Intelligent Insurance dealt with us very promptly and courteously - much appreciated”

Posted 4 years ago

“Review is based on experience in taking out new insurance plan not on claim process. Great customer service, quick to answer calls and answer questions, no pushiness. Provided all info I needed to make decision”

Posted 4 years ago

“Maybe naively and seeing all the positive reviews I opted to take out home insurance with this company. I then realised that they are the broker, it's therefore my interpretation that their job is done once you sign up. You are then left with an insurance underwriter (The one that will actually deal and pay any potential claim) that are likely to have much less positive reviews. Once I realised this five mins after signing up and reading policy document they want £50 to cancel the policy, no cooling off, nothing. THis is something to be VERY aware of. Following an initially negative review on here based on the above (now also edited) I received a call from customer services who spent some time understanding where my issues laid. The gentleman who called was most reasonable, understanding and took onboard my concern which he tried to allay, summarizing that indeed that would where necessary (and I assume where they feel reasonable) will not leave you high and dry but will support you in resolving future matters with the underwriters. I have therefore amended my review, though time will tell and I hope not to need to call on this support.”

Posted 4 years ago

“I recently arranged my home insurance policy with Intelligent Insurance after obtaining a quote via a comparison site. I am very happy with the customer service I have received so far.”

Posted 4 years ago

“Great help and quick answers when considering their quote and policy. Decided to accept the quote and today is day 1. Saved me versus my renewal quote, so here's hoping the service continues well.”

Posted 4 years ago

“Really helpful staff on the phone. dealt with me quickly and actually rang me back when they said they would. Magic!”

Posted 4 years ago

“I can't comment yet because I have not made a claim! That's the acid test of an insurance company!”

Posted 4 years ago

“Complex issue handled professionally. Would highly recommend!”

Posted 4 years ago

“Great customer service over the phone - made the whole process very easy.”

Posted 4 years ago

“I purchased my new House & Contents Insurance with this company via Money Supermarket. The process was very easy and I received my documents via email almost immediately. A good service.”

Posted 4 years ago

“Further to my rant below regarding having trouble waiting for monies to replace my daughters bike, Chris Wade, from Intelligent Insurance, got on the case straight away. I am delighted to say that the third party company have finally paid the monies due today. I wasn’t sure where to post initially but would like to make it clear that Intelligent Insurance themselves were excellent at sorting this out and I am confident that the underwriters, also a good firm (Pen), will take a look at the claims company involved. So all in all, the final result was good thank you!”

Posted 4 years ago

“Very disappointed that when I advised the policy was no longer required do to the sale of the property you charged me £75. This is more than the remaining installments had I left the policy running. Was told I could not leave it running and that the policy would now be cancelled and that I would be chased for the further £75 fee. Beware if you need to cancel you policy mid way through. Cheap for a reason.”

Posted 4 years ago

Dear Ms Sayers, Thank you for your review. We always appreciate receiving customer feedback as this helps us to improve when things go wrong. I am looking into your comments and will write separately to you. Kind Regards Chris Wade Quality and Risk Manager

Posted 4 years ago

“Easy to renew. Original price was a bit high, but an alternative supplier was suggested at a cheaper price (for increased excess). Far service in the end.”

Posted 4 years ago

“Very helpful and pleasant. Went to some effort to sort out exactly the right policy for me.”

Posted 4 years ago

“I bought a policy via intelligent insurance and recently had to make a claim as my daughters bicycle was stolen from our garden, since the claim was approved as a ‘cash settlement’ and definitely ‘on it way to me via my bank’ I purchased a replacement bike for my daughter... I am 2 weeks down the line and Pen Underwriting or direct group (gets very confusing who to chase) have said, bank problems, don’t worry we are sending a faster payment to everyone (last Friday- No payment still).... it doesn’t matter what staff are like, it’s about the service you get when a legitimate claim is put in. I am still £300 down, will I ever see this money????? Intelligent Insurance at least spoke to me but I was directed to claims..”

Posted 4 years ago

Dear Miss M S, I am sorry to hear about your recent claims experience. I have raised your dissatisfaction with the insurer who will be able to obtain the information about your claim and provide you with a response. I have also written to you separately regarding this matter. Kind Regards Chris Wade Quality and Risk Manager

Posted 4 years ago

“good price, nice staff to deal with, excellent service”

Posted 5 years ago

“Excellent service, clearly explained details of insurance taken out, and Michelle was marvellous on the phone, pleasant and polite. Happy with my policy.”

Posted 5 years ago

“Fast responses and easy to deal with. Very impressed with everyone I've dealt with here.”

Posted 5 years ago

“Very good customer service. The representative took the time to go through the various exclusions and legal sections so I understood exactly what I was getting. No shortcuts but still efficient. Good follow-up too as I asked for a future call-back and they followed through.”

Posted 5 years ago

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Intelligent Insurance is rated 4.6 based on 605 reviews