Intelligent Insurance Reviews

Name: Intelligent Insurance
Address: Intelligent Insurance 4 Lakeside Salisbury Road, ,, Intelligent Insurance 4 Lakeside Salisbury Road, ,, Dorset
Rating: 4.58

4.6 Rating 609 Reviews

94 %

of reviewers recommend Intelligent Insurance

Company Reviews

Metrics

Info

4.6

Based on 609 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Intelligent Insurance:

Intelligent Insurance is dedicated to finding home insurance for typically ‘hard to insure’ properties and circumstances. From unoccupied home insurance to insurance for listed buildings and holiday homes, we'll strive to arrange high-quality, competitively priced home insurance, whatever your property type, condition, usage or personal circumstances.

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Phone:

3333111110

Email:

contactus@intelligentinsurance.co.uk

Location:

Intelligent Insurance 4 Lakeside Salisbury Road, ,,
Intelligent Insurance 4 Lakeside Salisbury Road, ,
Dorset
BH24 3PB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It feels like price gouging. I went to II as they purported to be so good and to insure unusual situations. My house had historic subsidence and I was in the process of getting it checked out. So after discussion, subsidence cover was excluded and then when the policy issued, flooding was also excluded even though the house has never flooded and a huge flood defence scheme is in place. The computer just said no due to proximity to a river (about 200m from a small one). My latest interaction was to change the insurance while we moved out for building works. For this change and subsequent reduction in cover on contents or any accidental damage I was charged £117. On querying this I was told that the calculation was correct and it was the underwriters. At the end of the text chat when the very polite person had batted off my pleas it turned out that some data had previously been entered incorrectly and I was owed a refund. It appeared that "the underwriters" was a computer system which had had the wrong data input and that the people you chat to are unable to make any decisions to improve customer satisfaction.”

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Posted 2 days ago

Dear Roger, Thank you for your feedback, we're very sorry that you have not been satisfied with our service. We will investigate your comments and respond to you shortly, in the meantime if you wish to contact us you may do so here complaints@intelligentinsurance.co.uk Kind Regards Complaints Team

Posted 2 days ago

“Trying to contact them to ask about cover relating to trees close to the property. I cannot open up live chat (and I've checked cookies!) and there seems no email address, much less a telephone number. A very poor choice for a relative with a progressive disease and difficulty using websites!”

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Posted 2 months ago

“Good service, explained everything perfectly.”

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Posted 2 months ago

“I have just set up a new policy (first time customer) and the process was very straightforward with a helpful online chat facility for any queries”

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Posted 2 months ago

“AVOID. They work with loss adjusters COAdjusting whose job is to reject as much as they can. Even refuse to pay for a new bath as thenold one dipped and corroded and has to be ripped out so the floor underneath can be repaired and then use the old ripped out bath. Pathetic company and people avoid avoid. Give your money to proper insurance companies.AVOID this dodgy company and people.”

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Posted 5 months ago

“Have just taken out an insurance policy for my mothers home. The lady that dealt with me (wish I had remembered her name) was a pleasure to speak to and could not be more helpful on the two occasions we spoke. She was very polite, professional and informative along with being patient. Thank you.”

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Posted 6 months ago

“Top quality service provided”

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Posted 10 months ago

“Ayude a los futuros clientes hablándoles sobre servicio al cliente, precio, entrega, devoluciones y reembolsos.”

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Posted 1 year ago

“What a load of nonsense! Had a quote nearly 500 pounds. Ok@ so opened an account...23000thousand at2300 pounds a month for a300 000 property?? Bigger than the new mortgage!! Crazy!!”

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Posted 1 year ago

“There was a mistake on my mother's policy and it was fixed quickly and very pleasantly. Thank You.”

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Posted 1 year ago

“Friendly customer service”

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Posted 1 year ago

“Helpful staff”

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Posted 1 year ago

“Brilliant service, excellent information/support via chat line. Would highly recommend.”

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Posted 2 years ago

“Very fast and good service. I chatted with Helen, who was very helpful.”

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Posted 2 years ago

“Not too long a wait. Got a real person on the chat box and sorted out the questions I had”

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Posted 2 years ago

“Helen was very helpful and dealt quickly with my query.”

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Posted 2 years ago

“I am disgusted with Intelligent insurance .I agreed on a home insurance policy online and paid by credit card .Three hours later I realised I needed more cover .Having read the conditions I knew this would involve a penalty ,so I cancelled by email .I also phoned to confirm cancellation and was informed that there would be a £30 cancellation charge deducted from the refund . This was on 15 September and the policy was not due to start until 1st October .I consider this to be very sharp practice . I am glad that I do not have a policy with this company if this is how they conduct their business as the policy was never in force .”

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Posted 2 years ago

I’m sorry to hear you have had this experience. We always appreciate receiving customer feedback as this helps us to improve when things go wrong I have investigated your comments and written separately to you. Kind Regards Chris Quality and Risk Manager

Posted 2 years ago

“Excellent customer service - online chat quick and easy and sorted my problem in no time at all. Great value for money and great customer service whats not to like?”

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Posted 2 years ago

“Just renewed my policy. Easy, friendly, fast, good value - what more would you want from an insurance company?”

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Posted 2 years ago

“Christine was very helpful and helped renew my insurance policy.”

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Posted 2 years ago

Intelligent Insurance is rated 4.6 based on 609 reviews