Maybe naively and seeing all the positive reviews I opted to take out home insurance with this company. I then realised that they are the broker, it's therefore my interpretation that their job is done once you sign up. You are then left with an insurance underwriter (The one that will actually deal and pay any potential claim) that are likely to have much less positive reviews. Once I realised this five mins after signing up and reading policy document they want £50 to cancel the policy, no cooling off, nothing. THis is something to be VERY aware of. Following an initially negative review on here based on the above (now also edited) I received a call from customer services who spent some time understanding where my issues laid. The gentleman who called was most reasonable, understanding and took onboard my concern which he tried to allay, summarizing that indeed that would where necessary (and I assume where they feel reasonable) will not leave you high and dry but will support you in resolving future matters with the underwriters. I have therefore amended my review, though time will tell and I hope not to need to call on this support.