“Courier failed to leave proof of failed delivery, did they attempt to deliver ? Your how did we do prompted investigation. Which I personally collected. Opening of order revealed an incomplete consignment.”
Posted 2 years ago
Good Morning Micheal,
Thanks very much for taking the time to review our service, I'm very sorry that you've experienced problems with your order. When I spoke to you to re-schedule your delivery i was not under the impression that a card had not been left and you went to collect your order as you where unable to wait until Monday. I have just called and left a message on your number and will try to contact you during the day to resolve the situation.
“Having bought one to try out as it seemed to solve a problem, one of my staff managed to break the lock in half whilst being shown, by me, what a brilliant idea it was. So i'm now in a quandary, do I buy another one or try and find an alternative solution ?”
Posted 4 years ago
Good Morning Les,
Thanks very much for your feedback, I'm sorry you had a problem with your order, had we known you had had a problem with your item, we would have replaced it straight away for you. One of my team will call you today to arrange replacement.