Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 909 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

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Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Innes kept me informed at every stage and so all went smoothly. They ensured the product was undamaged on delivery by requesting a quick email to say it'd arrived safely, and they were a courteous company to deal with.”

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Posted 8 years ago

“Got a great product cheaper than I could find it elsewhere and was really impressed with the personal service throughout. They emailed to confirm my order and when it was sent out to check that I’d received it and it wasn’t damaged. A great experience.”

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Posted 8 years ago

“Excellent communication and service. Thanks”

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Posted 8 years ago

“Innes were very pro-active, before and after my order, and their customer service and the products they supplied were great. Well done. It's a pleasure to support such a great British company.”

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Posted 8 years ago

“Fabulous service. So efficient and friendly. They called to arrange what suited me best for delivery. Courier texted with an hour time slot. Parcel delivered the day after phone call, beautifully packaged. Item amazing. SO SO happy with the whole process. This is by far the easiest review to write. Thank you Innes for such a stress free process. So rare these days! Highly recommend this company. Safe to say that I am an extremely satisfied customer !”

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Posted 8 years ago

“Great service with a personal touch.”

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Posted 8 years ago

“Very helpful both pre and post purchase. Great quality products and fast shipping. Thanks”

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Posted 8 years ago

“Excellent advice and service”

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Posted 8 years ago

“Great price, speedy service and excellent communications . Thank you”

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Posted 8 years ago

“Good polite service...”

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Posted 8 years ago

“The product was a long time coming as it had to be ordered from USA I think but Innes sent me regular messages to update me and make me feel I hadn't been forgotten. They checked to make sure I still wanted it and when I phoned they were extremely courteous and friendly. They replied to every email as if my custom mattered to them. Would have given 5 stars if the product hadn't taken so long to come. I'm very pleased with the quality of the butter dish I ordered.”

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Posted 8 years ago

“Customer service Was excellent! Kind people, very helpful and fast replied- i'm very satisfied, thank you!”

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Posted 8 years ago

“Fantastic personal customer service”

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Posted 8 years ago

“Very good!! Super efficient customer service and wonderful products!! Thank you Innes!”

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Posted 8 years ago

“Prompt service, great products, a pleasure to buy from”

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Posted 8 years ago

“Competitive price, excellent customer service and prompt delivery.”

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Posted 8 years ago

“The customer care was second to none. Great care was taken to ensure my delivery date was convenient and that my goods arrived on time and I damaged. I would definitely shop with them again”

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Posted 8 years ago

“Excellent service. Our child's bed was delivered the next day. The packaging was very thorough ensuring nothing was damaged or scratched. Many thanks.”

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Posted 8 years ago

“Well organised company that keeps you posted on your delivery every step of the way.”

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Posted 8 years ago

“Great communication, fast delivery of product and great packaging”

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Posted 8 years ago

Innes is rated 5.0 based on 909 reviews