Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 977 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 977 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

Write Your review

Tell us how Innes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, quick delivery and very good value. Fragile product was securely wrapped to avoid damage. Couldn't have asked for more.”

Helpful Report

Posted 8 years ago

“Excellent customer service. Order followed up Quick”

Helpful Report

Posted 8 years ago

“Made every effort to get my order to me quickly and called me to check I’d received it. Lovely service!”

Helpful Report

Posted 8 years ago

“Great service and well priced quality product !!”

Helpful Report

Posted 8 years ago

“Customer service from Innes online is outstanding the same level as the personal service you get from the shop. I would not hesitate to order from Innes. Well done keep up the excellent work.”

Helpful Report

Posted 8 years ago

“Great customer service. Ordered from Heals and John Lewis at the same time but Innes communicated to a much higher standard. Would highly recommend.”

Helpful Report

Posted 8 years ago

“Genius. My old 1973 photograph was reworked, removing 2 irrelevant people. Itoops fantastic. This is the second time I've experienced this type of work here. I have had family photos done in the past too and they were great also. I'd never go anywhere else.”

Helpful Report

Posted 8 years ago

“I am pleased with my shopping experience at Innes because of their efficient service and customer care. The products which I bought are of good quality too.”

Helpful Report

Posted 8 years ago

“very helpful and courteous people to work with. not at all "pushy" and very knowledgeable”

Helpful Report

Posted 8 years ago

“Very easy to order and swift delivery”

Helpful Report

Posted 8 years ago

“Great service. Items delivered in excellent condition.”

Helpful Report

Posted 8 years ago

“Excellent communication- the team really went above and beyond to ensure I was happy. They phoned and emailed before my item was due to arrive and again after to make sure everything was alright. Brilliant service- I genuinely felt like a really valued and important customer.”

Helpful Report

Posted 8 years ago

“A modern classic, beautifully made. Looks great and is practical too. What more could you ask for?!”

Helpful Report

Posted 8 years ago

“Very helpful, personal service - all done by phone.”

Helpful Report

Posted 8 years ago

“Excellent service!”

Helpful Report

Posted 8 years ago

“Great service and really prompt delivery.”

Helpful Report

Posted 8 years ago

“An absolute delight to deal with. First class customer service and delivered promptly. Wouldn’t hesitate to purchase from again. 👍 delighted with my gorgeous kettle.”

Helpful Report

Posted 8 years ago

“Quality product at a very reasonable price. The wintry conditions (the Beast from the East) made delivery difficult but we were kept informed every step of the way. Excellent service!”

Helpful Report

Posted 8 years ago

“They supplied exactly what I wanted quickly and efficiently. And they are very friendly.”

Helpful Report

Posted 8 years ago

“Great customer service and an excellent range of products - will certainly be shopping with them again”

Helpful Report

Posted 8 years ago

Innes is rated 5.0 based on 977 reviews