Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 966 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 966 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

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Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was really impressed with the excellent customer service and personal attention during our online purchase. I do a lot of online shopping and normally I’d just fill out the details and press “buy now” and await delivery. When I ordered from Innes I was called the following day to confirm that my order had been received and to make sure I was happy with delivery arrangements. As I’d never heard of the company before this transaction, the reassuring phone call was very welcome and a lovely human touch to what is usually an impersonal transaction. My package arrived a day earlier than anticipated as well. I would not hesitate to order from Innes again.”

Helpful Report

Posted 5 years ago

“Second time I've ordered from Innes. Very friendly and reliable service. Beautiful product, well packaged and at a great price. Would definitely recommend”

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Posted 5 years ago

“Attentive, professional and courteous. A pleasure to do business with :)”

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Posted 5 years ago

“Excellent communication and follow up. Wish other places had such dedication!”

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Posted 5 years ago

“A+ Good transaction”

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Posted 5 years ago

“Good range, good prices, great service, goods received quickly, all carefully wrapped. Would recommend without hesitation and will be buying again.”

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Posted 5 years ago

“Excellent service. Very impressed with extremely good packaging. Would not hesitate to purchase from them again.”

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Posted 5 years ago

“Great product, great experience and an excellent customer service!”

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Posted 5 years ago

“Excellent service, I will order from Innes again. I love my coat hook. Fantastic quality and looks great.”

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Posted 5 years ago

“Great service, excellent communication about my order and arrived in perfect condition. Would recommend.”

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Posted 5 years ago

“Excellent service. Arrived on time.great communication. I would have no hesitation in recommending Innes. Big thank you. Love my 2 magis puppy's.”

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Posted 5 years ago

“Excellent customer service. Communication on dispatch and delivery excellent. I ordered 2 magis puppy's one white one green.arrived within a week as they were in stock.could not be happier. I would have no recommending Innes.”

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Posted 5 years ago

“My first purchase from Innes and couldn’t be happier with their service and assistance, especially in lockdown.”

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Posted 5 years ago

“Great stuff on their website. We bought a fabulous fire pit which was safely sent and quickly delivered. After sales service great too”

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Posted 5 years ago

“Very good service, highly recommend”

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Posted 5 years ago

“Everything about my order, shipment and the product were wonderful. Thank you.”

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Posted 5 years ago

“Fantastic service! Great packing, amazing follow up. Highly recommended.”

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Posted 5 years ago

“I recently ordered a clock from Innes. Chris from Innes kept me informed of the progress of my order by telephone. The clock was very well packed and arrived on time (no pun intended!). altogether an excellent service.”

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Posted 5 years ago

“Great service from the team at Innes, and I am very pleased with my chair.”

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Posted 5 years ago

“Great customer service and safe shipping and packaging!”

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Posted 5 years ago

Innes is rated 5.0 based on 966 reviews