Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 909 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

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Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent to deal with , great communication, excellent packaging.”

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Posted 5 years ago

“Great customer service and very helpful.”

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Posted 5 years ago

“Brilliant customer service and really quick delivery. All very much appreciated.”

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Posted 5 years ago

“Really excellent service - lots of communication, very good packing, product exactly as I expected, and quick delivery. Highly recommended!”

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Posted 5 years ago

“The best online furniture purchase experience I even had. Innes team was very professional and well organised with my order. The good was delivered ontime and 100% satisfied with the finishing. Highly recommended and I will definitely come back to Innes with my next purchase.”

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Posted 5 years ago

“We are very pleased with our purchase from Innes. They offered a very competitive price, personal service, and excellent packaging for delivery of our fragile item. Would recommend.”

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Posted 5 years ago

“Really great service. Emails received felt personalised. Purchase arrived promptly and in perfect condition.”

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Posted 5 years ago

“great service, great communication all the way through the ordering process, follow up call and email to check everything had arrived safely, couldn't ask for better! will definitely purchase again for myself and my customers.”

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Posted 5 years ago

“Great friendly service, and kept me upto date on my delivery. Would definitely use them again.”

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Posted 5 years ago

“Purchased a set of cutlery and was kept fully informed about delivery. Price was excellent with delivery made in very secure package so no damage. Innes are a company who value their customers - 'good old fashioned service' the way it should be! Highly recommend.”

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Posted 5 years ago

“Great service Updated all the way regarding delivery”

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Posted 5 years ago

“I am very pleased with my mug and I was vey impressed with how Innes kept me informed about its delivery.”

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Posted 5 years ago

“Lovely company and a pleasure to deal with. Kept in contact throughout.”

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Posted 5 years ago

“Top quality service throughout. Would definitely recommend to family and friends.”

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Posted 5 years ago

“Excellent experience. A great quality set of shelves available at the best sale price I could find . I note that their regular prices are very competitive. They became available quicker than quoted and delivery was efficiently planned, even the minor delivery hitch was cleared up quickly. The shelves are pretty impressive pieces of furniture. Communication with Innes was excellent throughout . Highly recommended.”

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Posted 5 years ago

“Excellent customer service. Would definitely recommend and will purchase from Innes again.”

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Posted 5 years ago

“I am delighted with the Georg Jensen I purchased and the service was first class....would definitely use the company again”

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Posted 5 years ago

“Great experience and customer service from the team at Innes. My order arrived quickly and was packaged very securely.”

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Posted 5 years ago

“Ordered a coffee grinder. First class service from Innes. I phoned them and they offered details on the product. Once I made the order, they called to set a despatch date. Product arrived a day earlier. Managed to get my grinder at the cheapest price online. Highly recommend this retailer. They were great to deal with.”

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Posted 5 years ago

“Service was responsive, delivery was on time and we're delighted with the lamp.”

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Posted 5 years ago

Innes is rated 5.0 based on 909 reviews