Innes Reviews

Name: Innes
Address: 11-13 The Square, East Yorkshire, 11-13 The Square, East Yorkshire, Hessle
Rating: 4.98

5.0 Rating 873 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square, East Yorkshire,
11-13 The Square, East Yorkshire
Hessle
HU13 0AF

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Innes 5 star review on 11th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My go to place for Scandi design products and brilliant faultless service, thoroughly recommend”

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Posted 2 years ago

“Fast, efficient service. Updated about delivery times. Friendly correspondence. Highly recommend.”

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Posted 2 years ago

“Good communication, from phone to emails and no issues with the delivery!”

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Posted 2 years ago

“I bought two bar stools from Innes. Their customer service was first class. There were delays with the delivery, caused by the courier and the manufacturer. Innes staff were brilliant in chasing down these problems, keeping me updated, and getting the stools to me as quickly as possible. The stools are fantastic. Will certainly buy from them again.”

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Posted 2 years ago

“Great friendly service. Well packed.”

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Posted 2 years ago

“Great customer service, extremely attentive and great prices”

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Posted 2 years ago

“I have ordered a number of items from Innes and had several phone conversations and emails, which have all been addressed perfectly. It is so nice to deal with real specialists, who also put customer service as a priority. Thank you.”

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Posted 2 years ago

“An excellent retailer. Competitive yes, but also knowledgeable, helpful, friendly and extremely nice and easy to deal with. Will certainly consider them as a first port of call in future. They are a cut above in all respects, other than price. I wholeheartedly recommend them.”

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Posted 2 years ago

“The team were great, updating on order progress, estimated delivery etc. would definitely order from again in the future.”

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Posted 2 years ago

“Great price, friendly communication”

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Posted 2 years ago

“Great price, all delivered as expected”

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Posted 2 years ago

“Great range of products at competitive prices. The customer service was superb. Would definitely shop with Innes again.”

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Posted 2 years ago

“Amazing customer service and comms - 100% different from dealing with a big chain store. Thanks all!”

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Posted 2 years ago

“For classic furniture with a twist, Innes is the perfect place. Support is friendly and professional. And the pieces become delivered to the far north of Aberdeenshire,”

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Posted 2 years ago

“Fabulous customer service and great designer products especially when on sale ;)”

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Posted 2 years ago

“Delivered when promised. Good colour rendition on website.”

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Posted 2 years ago

“A thoroughly 5 star customer experience from start to finish. Excellent.”

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Posted 2 years ago

“Really great service. Quick dispatch and delivery, great communication.”

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Posted 2 years ago

“Unmatched customer service. I purchased numerous components over time for my String Shelving, each and every time they phoned me to let me know the expected shipping dates, then called again to confirm when the items were collected by the couriers, and even followed up to ensure the deliveries arrived safe and sound. You feel like you are getting face-to-face customer service from an online store.”

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Posted 2 years ago

“Fantastic support and much appreciated help during the options / decision to purchase process. Excellent communications and customer care in respect of shipping and delivery, all at a competitive cost. Very pleased to recommend the business.”

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Posted 2 years ago

Innes is rated 5.0 based on 873 reviews