Innes Reviews

Name: Innes
Address: 11-13 The Square, East Yorkshire, 11-13 The Square, East Yorkshire, Hessle
Rating: 4.98

5.0 Rating 873 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square, East Yorkshire,
11-13 The Square, East Yorkshire
Hessle
HU13 0AF

Write Your review

Tell us how Innes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Innes 5 star review on 11th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication prior to delivery. I have yet to put up shelves but love the oak shelves and feel they will look great once put up in our lounge.”

Helpful Report

Posted 2 years ago

“1. Unbeatable price. 2. Excellent support with configuration of chair build including sending fabric samples. 3. Excellent continuous communication and support. 4. Great delivery service that was totally painless. 5. Brilliant post sales support. Very pleased with every aspect of the sale.”

Helpful Report

Posted 2 years ago

“The best customer service of any online shopping experience I have used. Really friendly staff, prompt responses and easy communication. My Hay furniture order met my expectations perfectly and arrived within a few days. Delivery was smooth and hassle free, driver was helpful and went the extra mile. All in all, exceptional service from this company & I highly recommend them. Thankyou.”

Helpful Report

Posted 2 years ago

“Beautiful products, promptly and safely delivered with really really good customer service. We were kept clearly informed about our delivery and what to do if the item was damaged on arrival . Lovely courteous messages- it truly was a 5 star experience.”

Helpful Report

Posted 2 years ago

“One of the best companies I have dealt with recently. The communication was faultless. My Woody shelves are not assembled yet but as soon as they are I will be returning to the Innes website or possibly a personal visit to the showroom.”

Helpful Report

Posted 2 years ago

“Lovely website to use. Fabulous helpful staff, checked in before shipping my items to make sure the delivery date was convenient and adjusted it to suit me. Great price - the cheapest I could find by far - for a beautiful piece of furniture. I will definitely shop with Innes again.”

Helpful Report

Posted 2 years ago

“Excellent super fast service. Pleasure to deal with after being let down by other furniture stores. Thank you Innes!”

Helpful Report

Posted 2 years ago

“Excellent products, excellent service. Would highly recommend.”

Helpful Report

Posted 2 years ago

“Used Innes on several occasions and never had any issues with them”

Helpful Report

Posted 2 years ago

“Artek 60 stool - great price. Long lead time but the website made that clear and Innes phoned to check it was OK. They called when it was about to be shipped and emailed to check its arrival. Very good service. Will happily use again - but do check lead times if you’re in a hurry.”

Helpful Report

Posted 2 years ago

“Fantastic company to do business with. Great products, sensible prices and outstanding service. My advice is don't hesitate, if they have what you want, go for it. I can't recommend this company enough, I am one over-the-moon customer!”

Helpful Report

Posted 2 years ago

“I ordered a poster from Innes and am very happy with the prompt service and delivery. They rang me to tell me when it was going to be despatched and when it should arrive. Very efficient and the poster is good quality too .”

Helpful Report

Posted 2 years ago

“One of the best small businesses I have dealt with. With the discount voucher it worked out cheaper than John Lewis with the personal touch.”

Helpful Report

Posted 2 years ago

“Fantastic communication from the team and great overall customer service.”

Helpful Report

Posted 2 years ago

“Really impressed by Innes, Chris answered my emails quickly and was really helpful. I would 100% recommend Innes over any of its bigger competitors as here you get more personal customer service.”

Helpful Report

Posted 2 years ago

“Beautiful cabinet.”

Helpful Report

Posted 2 years ago

“Absolutely amazing service from the initial colour selection for the sofa right through to the delivery. Everything was thought of and double-checked to eliminate any potential issues and my contact Chris was lovely to deal with. My sofa was delivered very well packaged and in perfect condition. Very happy with my purchase and would buy from Innes again and also highly recommend to anyone else.”

Helpful Report

Posted 2 years ago

“Very pleased with the purchase and the care taken in the packing/despatch of the item. Would definitely use this supplier again.”

Helpful Report

Posted 2 years ago

“A good shopping experience and positive communication from the shop assistants. And the goods are in perfect condition”

Helpful Report

Posted 2 years ago

“Excellent communication and handling of my order from start to finish. Many thanks to Chris from the Innes team.”

Helpful Report

Posted 2 years ago

Innes is rated 5.0 based on 873 reviews