Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 909 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

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Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient. Responsive. Good customer service. We will use again”

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Posted 7 years ago

“With good communication throughout Innes made my purchase feel very personal. Having searched the internet to find and purchase a coffee been grinder, Innes were the most competitively priced with the item in stock. All in all I was very please with the delivery and service.I would highly recommend them as sellers who care about their customers.....Many thanks”

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Posted 7 years ago

“there was a delay in delivery but was kept updated and very happy with product”

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Posted 7 years ago

“I've bought several things from Innes and although I could easily buy the same items locally in London, I find Innes prices and customer service excellent and delivery trouble free.”

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Posted 7 years ago

“Very friendly and efficient service , including ring to advise when my item was to be delivered.”

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Posted 7 years ago

“Good price, fast delivery, great communication.”

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Posted 7 years ago

“Very good value for money, extremely courteous staff and prompt delivery”

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Posted 7 years ago

“Great products, competitive prices and fast delivery”

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Posted 7 years ago

“Excellent communications and delivery arrangements. Great price and everything delivered on time as promised.”

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Posted 7 years ago

“Looking to purchase magis dalmatian puppy. innes had these In stock, where other company's were to order and the price was the best as well. Telephoned first to check stock very friendly and helpful staff. Placed order via web site order arrived quickly and innes emailed several times during and after delivery to make sure everything OK. Have never received better customer service before and would highly recommend them.”

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Posted 7 years ago

“Only bought a small item from them but still received a 5 star service as if we had spent a million pounds. Big thanks to Jo for her assistance.”

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Posted 7 years ago

“Excellent service.and friendly helpful staff”

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Posted 7 years ago

“Very good communication and efficient!”

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Posted 7 years ago

“Fantastic personal service! and at a great price too. Will be shopping here again :)”

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Posted 7 years ago

“Very helpful and efficient service Updates given regularly Fantastic !”

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Posted 7 years ago

“Excellent communication”

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Posted 7 years ago

“Excellent service. We were informed about the status of our order throughout - and it was so nice to deal with real people rather than automated responses! We will definitely be ordering from the site again.”

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Posted 7 years ago

“Sooner than expected delivery. Brilliant personalised customer support. Product as described.”

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Posted 7 years ago

“Good customer service. Kept informed of availability of purchase.”

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Posted 7 years ago

“The product was significantly discounted from standard retail - which is always an advantage! The service from the Innes team was prompt, courteous and attentive and the transaction went exactly as described, all of which are are huge plus points in an age of deteriorating customer service.”

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Posted 7 years ago

Innes is rated 5.0 based on 909 reviews