Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 934 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 934 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

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Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and well priced quality product !!”

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Posted 7 years ago

“Customer service from Innes online is outstanding the same level as the personal service you get from the shop. I would not hesitate to order from Innes. Well done keep up the excellent work.”

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Posted 7 years ago

“Great customer service. Ordered from Heals and John Lewis at the same time but Innes communicated to a much higher standard. Would highly recommend.”

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Posted 7 years ago

“Genius. My old 1973 photograph was reworked, removing 2 irrelevant people. Itoops fantastic. This is the second time I've experienced this type of work here. I have had family photos done in the past too and they were great also. I'd never go anywhere else.”

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Posted 7 years ago

“I am pleased with my shopping experience at Innes because of their efficient service and customer care. The products which I bought are of good quality too.”

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Posted 7 years ago

“very helpful and courteous people to work with. not at all "pushy" and very knowledgeable”

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Posted 7 years ago

“Very easy to order and swift delivery”

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Posted 7 years ago

“Great service. Items delivered in excellent condition.”

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Posted 7 years ago

“Excellent communication- the team really went above and beyond to ensure I was happy. They phoned and emailed before my item was due to arrive and again after to make sure everything was alright. Brilliant service- I genuinely felt like a really valued and important customer.”

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Posted 7 years ago

“A modern classic, beautifully made. Looks great and is practical too. What more could you ask for?!”

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Posted 7 years ago

“Very helpful, personal service - all done by phone.”

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Posted 7 years ago

“Excellent service!”

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Posted 7 years ago

“Great service and really prompt delivery.”

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Posted 7 years ago

“An absolute delight to deal with. First class customer service and delivered promptly. Wouldn’t hesitate to purchase from again. 👍 delighted with my gorgeous kettle.”

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Posted 7 years ago

“Quality product at a very reasonable price. The wintry conditions (the Beast from the East) made delivery difficult but we were kept informed every step of the way. Excellent service!”

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Posted 7 years ago

“They supplied exactly what I wanted quickly and efficiently. And they are very friendly.”

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Posted 7 years ago

“Great customer service and an excellent range of products - will certainly be shopping with them again”

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Posted 7 years ago

“Innes couldn't have been more helpful, from my product enquiry via email, which was answered promptly, to receiving my order (very well wrapped), on time. Nothing was too much trouble. I will definitely be shopping there again”

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Posted 8 years ago

“Superb personal service they phone you to thank you for your order . A fantastic selection of high end furniture I could not recommend them enough and price wise highly competitive”

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Posted 8 years ago

“Communication excellent at every stage of the ordering process. Kettle arrived safely, well wrapped and in good order. Great service.”

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Posted 8 years ago

Innes is rated 5.0 based on 934 reviews