“Zero contact or support from the customer service team despite’s sending emails in.
I would avoid this company in the future.
Id have given zero stars if the option had been available”
Dear Nickie, thank you so much for taking the time to review Infinite Paving Ltd.
We truly apologise for the delay in response to your emails. Your feedback helps us to improve our services.
As we have since been in communication and looked into the reason, the transport company have stated an access issue to your delivery address not meeting the requirements on our website for an 18ton lorry which is what lead to the delays.
They did originally attempt to take it out on the 12th which was the next working day after your order but needed to redeliver on a smaller vehicle due to access.
In such instances, you would normally be charged a £30 redelivery charge which we have been quite happy to waive considering the communication issues brought up. Hope that helps and thank you for your feedback.
“This is our third time ordering from Infinite Paving and each time we’ve been delighted with the products, price and service. I’d have no hesitation in recommending them to others.”
“Customer service non existent. Had to resolve delivery issues myself. Company went silent for 1-2 weeks despite repeatedly calling and emailing. Called them out on their Facebook post in the end to get a reaction. No apology. Overall poor customer service despite excellent quality slabs.”
Dear Graham, thank you for taking the time to review Infinite Paving Ltd.
We apologise for the delay in response to your emails. Your feedback helps us to improve our services.
As you know from the communication on the day of attempted delivery which happened the 3rd working day from order (3-5 working day service), your delivery address does not meet the requirements specified on our website and does NOT have access for an 18ton lorry. It barely has access for a 7.5ton vehicle which you have acknowledged, but these vehicles cannot deliver 1ton packs.
We acknowledge there were some subsequent delays arising from the transport company sending the pallet back to us when a solution wasn't found quick enough, and apologies for this. As you know, we then sent it back out on a next day service at our cost to your alternative address. We have not even taken the £30 re-delivery charge from you as we understood you were not happy despite the issues arising from your delivery access and we always do our best to have happy customers and thought this may help.
“fab Service from fast delivery and follow up was good would recommend nothing was too much trouble. I felt valued and was over the moon with the products I received”
“We placed the order with a forward order date as we could not take delivery until we arrived back from holiday. Great communication from Rowan through out the process , would highly recommend Infinite paving and would use again if the need arises.”
“Payed for an express delivery. After 5 days of not receiving any product or no further correspondence I chased only to be told that the product was not in stock- even thou the web site said it was. Now awaiting further instructions on if it is available.”
