InCrystals Reviews

Name: InCrystals
Address: Unit 17, The Hawthorn Centre, Elmgrove Road, HARROW, HARROW
Rating: 4.40

4.4 Rating 766 Reviews

84 %

of reviewers recommend InCrystals

4.4

Based on 766 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About InCrystals:

Since 2005 , we’ve been at the forefront of creating laser photo crystals and photo gifts using
advanced digital technology. We like to think of ourselves as pioneers turning your photos into a
range of long lasting gifts.

Visit Website

Phone:

02088615251

Email:

info@incrystals.com

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“I’ve emailed several times, my item was delivered to Sussex not my address, I’ve had no reply and very unhappy as the reason I ordered was to commemorate the loss of my pet and you have ruined this for me.”

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“A lovely person a lovely personalised crystal. My son and daughter in law loved it.”

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“Terrible customer service... avoid these people 😒 Missing items from order but never they never respond to enquiries 🤬”

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“Really pleased with baby scan inset,and arrived on time for gender reveal party Thankyou Debbie”

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“The 3d portrait of our late pet was better than I thought it would be, brought a lot of tears when we lit it up.”

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“10/10 couldn’t be better”

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“So easy to order & arrived really quickly. I was given a 3d crystal for Christmas & needed a light stand. Good choice with good descriptions”

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“I was given a crystal as a gift but no way of illuminating it I went on the InCrystal Web site and found the item that I was looking for.”

InCrystals 5 star review on 4th January 2024

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“Perfect gift. Professional service!! Thank you 😊”

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“The dog looked amazing thank you.”

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“The item itself is great but trying to contact customer services about the missing light base was unsuccessful. I gave up.”

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“Beautiful item very pleased with my crystal. Great speedy delivery”

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“Very pleased with the crystal. Very annoyed and disappointed that the LED base, which was paid for at the point of ordering, did not arrive. Even more disappointing is the total lack of response from the company once this was brought to their attention. From reading other reviews it would appear to be a common issue which leads me to believe that InCrystals are ripping customers off with this underhand tactic. For that reason I will never use them again and will warn others about buying from them.”

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“Lovely product, done an excellent job despite my picture being very blurry , my parents will love it 😁 thankyou InCrystals.”

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“Lovely gifts, thank you”

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“The same issue as in other reviews. Paid for the LED base at the point of ordering but did not receive it. I replied to the order confirmation email as stated for any issues. No reply. I phoned the next two days with the promise of somebody calling back. Still waiting. Obviously a tried and trusted way of ripping people off, which is a shame as the crystal itself is very nice.”

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“Very happy thank you”

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“I have got the crystal but not the LED base that I had paid for I am unhappy I phoned last Friday about it they said they would call back and I have heard nothing so I don’t even know if I’m getten the LED base it was a present for my girlfriend for Xmas and I am not happy i only received half of it”

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“The crystal is lovely. The LED base hasnt arrived. Ive messaged twice with no respond. I need the base S. AP as it is for a Christmas present.”

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“Very good better than I thought it would be.”

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InCrystals is rated 4.4 based on 766 reviews