In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.64

4.6 Rating 5,230 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 5,230 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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In2CarParks 5 star review on 19th December 2025

Anonymous // 01/01/2019

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“The booking was easy to complete. On arrival the staff were friendly & we didn't have to wait long for our transfer. The driver gave us clear directions on where to meet him on our return. We called them on arrival & the minibus was waiting for us when we got to the meeting point. Would definitely recommend.”

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Posted 3 years ago

“Friendly staff,good prices”

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Posted 3 years ago

“Been using this company for a few years. Always polite and friendly. Quick turnaround at the carpark and airport. Highly recommend”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“I don't normally give reviews but on this occasion, I feel it necessary. I arrived at Liverpool airport at 1530 hrs on the 1st of January 2023 and after collecting my luggage, rang In2 and told them that I would be waiting outside the airport terminal for the minibus. The fellah who answered the phone apologised and told me that 5 flights had landed within 30 mins? and that they were rushed off their feet and could I just bear with them ? I told the operator that I had paid the extra £5 to be picked up outside in the airport , (the closest car park, not the secondary car park which is quite a walk away) He then told me that the minibus was on it's way and wouldn't be long. After waiting in the cold and rain for almost 40 mins, no minibus appeared and I rang them back. It sounded like a different operator this time and I got the same answer, " He's on his way mate, be there in 5 mins". After wating another 15 mins he turned up and was very apologetic and drove the van quickly down the road to the secondary car park to where the waiting customers were stood in a bus shelter. There were too many to all fit in and even a married couple were separated and the husband left waitng for the next minibus. By the time we got back to In2 holding area the total time taken from initially ringing them to getting my car keys was over an hour and half. I totally get that there will be times when flights land closely but surely the answer must be to provide additional vans and drivers at such times ? I've used In2 on numerous occasions and this is the first time it's happened, however, the logistics planner could make sure exra transport is laid on.”

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Posted 3 years ago

Hi, thanks for your feedback. I'm sorry to hear that you had a delay in your return to the car park from the airport. Sadly, on the 1st, we had multiple staff phone in sick so we were unusually short of staff which caused a knock on effect when 5 flights landed at the same time. Normally 5 flights landing at the same time isn't a problem, it is just that we were short staffed unexpectantly. As you'll know from previous times that you parked with us, this is not our usual standard or service. We hope to welcome you back to the car park again soon.

Posted 3 years ago

“Great car park and professional customer service.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“All by plan!”

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Posted 3 years ago

“i have used your company many times before was always asked to pay a 3 pounds fee for the drop off on this occasion i was told it was 5 pounds and it was not explained the there were two options for drop off or told the location off the other drop off/pick up point consequently we arrived back and waited at the usual pick up spot , after 15mins rang up and were told about pick up point 2 which we did not know the location so told the drive to collect us from the place where he dropped us off and had to pay another 5 pounds. i think you should make it clear to customers in the future about these options .”

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Posted 3 years ago

Hi, thanks for your feedback. I'm sorry to hear that the drivers didn't make it clear about the drop off options. We'll speak to the team that were on when you arrived and make sure they are advising correctly.

Posted 3 years ago

“Brilliant service from a great team always excellent”

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Posted 3 years ago

“Verry good”

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Posted 3 years ago

“Dropped car off. Taken straight to the airport drop off. Picked up within 15 mins of ringing after baggage collection. Car waiting ready for off. Cannot fault.”

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Posted 3 years ago

“fabulous service,very professional and friendly staff. Excellent parking value”

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Posted 3 years ago

“Great service and very reasonable price. Highly recommend 👍🏻☀️”

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Posted 3 years ago

“efficient and great value for money. Friendly and helpful staff. Highly recommend”

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Posted 3 years ago

“:)very halpful and frendly Staff thanks”

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Posted 3 years ago

“We experienced no major problems, except the walk to and fro the Airport in inclement weather which was unfortunate. Plus, after a longish journey to In2CarParks, male and female WCs would be very helpful, especially with the long walk to the Airport ahead.”

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Posted 3 years ago

“Dropped my car at the location, transfer bus was ready to leave. Dropped off and picked up at the free car park with a short walk to the terminal both went smoothly. On return, my car was ready for me having been defrosted for me as it was minus 5. Service was friendly.”

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Posted 3 years ago

“Great service, friendly staff, inexpensive.”

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Posted 3 years ago

“3* from me, mainly because our car was flooded on back near side, seat was soaking wet and speaker placed in the door was leaking water for about 2 days. It looks like someone who was driving our car at the carpark left window open for a long period of time and the weather was quite wet on that period as well. I wouldn’t be that upset, but no one even mentioned that to us so passenger who was occupied that seat got bum wet straight away. No one apologises to us or even inform us about that accident, very poor from carpark staff.”

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Posted 3 years ago

Hi, thanks for your feedback. I'm sorry to hear this. If we knew there was an issue, we would have definitely told you about it on your return. We wouldn't open any windows so maybe it was open slightly prior to arriving at the car park? If we had seen it, we would have certainly closed it and advised you accordingly.

Posted 3 years ago

In2CarParks is rated 4.6 based on 5,230 reviews