In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.61

4.6 Rating 4,102 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 4,102 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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In2CarParks 5 star review on 7th December 2024

Jozef

In2CarParks 5 star review on 6th September 2022

Johnathan Williams

In2CarParks 5 star review on 13th December 2021

Anonymous

Anonymous // 01/01/2019

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“Drop off 6 minute walk from terminal. On return Car seat and steering column had been adjusted and not put back. Another 6 minute walk to shuttle bus in the dark in between parked cars on my own. I am an 83 year old lady and was quite scared. When speaking to manageress was treated very rudely and told I was nit picking and not to bother using them again. Dreadful company. Was told the next day that if I wanted to be dropped off at the front of terminal I had to pay another £5 at the depot. My son had had a similar bad experience with this company. Do not use them.. office manager needs to go on a customer service course.”

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Posted 10 months ago

“Used in2 many times now and always been fine. Couldn't believe the amount of 1 star reviews until I tried to arrange pickup. Waited 45 minutes to be collected from the airport. Despite numerous phone calls to the office I was constantly told 'he's on his way' which I find hard to believe since it's a 3 minute drive back to their office. Waited so long I had to send my mother in law home in a taxi because it was so cold which defeated the whole object. Driver arrived, no clue there had been a delay. Back to office to pick up my keys, no apology. Just lost a regular customer.”

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Posted 10 months ago

“The whole process was nice and easy, drop off was simple, we were taken to the airport in a taxi, our bags loaded for us, then pick up was just the same, collected from the airport, dropped at the office, collected my keys and off we went. 100% will use again!”

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Posted 10 months ago

“Do not book with this company, very bad customer service. No reply to my email and for 3 days told there was no manager and to call back the next day.”

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Posted 10 months ago

“Very pleased to see no more mileage on my clock. Only slight negative was time waited for transport on return journey. Mainly because after Spain it was freezing and windy!!”

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Posted 10 months ago

“Perfect service and very friendly staff.”

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Posted 10 months ago

“Very pleased with the service. Driver was friendly and very helpful.”

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Posted 10 months ago

“Very friendly and helpful, all went smoothly. Thank you.”

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Posted 10 months ago

“Great service staff friendly can't recommend them.enough”

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Posted 10 months ago

“Great service and helpful when our flight cancelled and our car needed to stay with them another 2 days”

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Posted 10 months ago

“Easy to use and considerably cheaper than the official airport parking.”

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Posted 10 months ago

“Service was ok going out. The only issue was on our return. I called the number and advised that myself and my friend needed picking up. We were two parties of 5. A minibus turned up but couldn't fit us all in. The driver suggested that he take the two drivers back and they could pick up their vehicles and return to the airport for their passengers. I suggested he take my party and return for the others. He ended up taking my party of 5 and my friend who then had to return to the airport to pick up the rest of his party. Not really what we paid for.”

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Posted 10 months ago

“Great service”

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Posted 10 months ago

“I paid £10 and waited over 30 minutes to be picked up from the yellow submarine to be told I shouldn't be there and go to the drop off point I refused and finally I got picked up people should be told you no longer drop off there instead off taking money off people”

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Posted 10 months ago

“We have used in2carparks for years . usually 3/4 times a year . Or only complaint is not being taken in to or picked up in the carpark nearer to the entrance,, we offered to pay both ways but told they were to busy, with having walking difficulties due to heart conditions its to far to walk from where they drop of , we might need to change where we park in future which is a shame .”

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Posted 10 months ago

“Happy staff at all hours of the day which is a great send off and a good homecoming too. Thanks guys 👍”

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Posted 10 months ago

“DO NOT RECOMMEND Worst car park I have ever used, came back with my handle ripped off my car door and their response was “that was general wear and tear” “this could of happened anywhere” Will not take responsibility for their own mistake, door handle has been in exactly the same condition for multiple years and it’s come back broken after 4 days in this place. Absolutely shocking service all round.”

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Posted 10 months ago

“Excellent service. Stress free. Would highly recommended”

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Posted 10 months ago

“Perfect car was waiting for me as soon as I landed”

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Posted 10 months ago

“Hi I Can Highly Recommend In2CarParks, as i Use them all the time when am flying out from Liverpool Airport ✈️ They have Great Customer Service and they Certainly Look After your Car Very Well. There Prices are Very Good/ Competitive. You drop your car off And they then transfer you to the Airport on there Minibus, And Pick you up On Your Return Again. And They Are All Very Friendly Staff. I’ll Certainly be using them again Very Soon. Thank You in2CarPark.”

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Posted 10 months ago

In2CarParks is rated 4.6 based on 4,102 reviews