iGrass Reviews

4.79 Rating 89 Reviews
94 %
of reviewers recommend iGrass
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
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08000 884 339



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iGrass 5 star review on 9th January 2019
David Fisher
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iGrass 5 star review on 27th November 2018
JC Spiers Ltd, West Sussex
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iGrass 5 star review on 20th April 2018
Jack Cundy
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Anonymous  // 01/01/2019
Overall very efficient.
A small criticism,,it seems to be a recurring error to supply inadequate adhesive and tape,on occasion we have had to pick up locally and also recontact you for extra supply ion finding short
Posted 4 years ago
Good competitive pricing / deals from iGrass helps my business, so thank you :)
The product is good, looks good and has been well received by my customers.
Delivery has been good too with flexibility on delivery dates, and has always arrived on the date stated. However, I had been promised a call from delivery staff one hour before arrival of the goods on site and on two occasions this has not happened? This has left my customers to supervise the delivery of the goods (which should not be happening) and has caused me some embarrassment as we operate a professional installation service.
iGrass Customer Service (by telephone) is very good and makes ordering a very simple process.
I have experienced a price quote difference between the website and a Customer Service quote whereby I had to absorb an unexpected minor increase, not sure why that happened?
Overall, good service, price, product and delivery and we will continue to use as long as these four ingredients remain consistent.
Steve Woods
Best Gardens of Colchester
Posted 4 years ago
We use igrass for all of our artificial turf projects because there grass is of the best quality and value, having had samples sent from around the world and spoken numerous company's igrass has by far the best customer service of them all. Barry goddard paving and landscaping is pleased to be associated with igrass!!!! Keep up the good work
Posted 4 years ago
Not a good experience. The salesperson made an error with the delivery date, and then the courier didn't follow instructions and so what was meant to be a simple job, ended up taking 2 extra days.
Posted 4 years ago
Very sorry you experienced delays with the courier. Assuring you of our best attention moving forward.
Posted 4 years ago
Always receive an excellent service
Posted 4 years ago
False advertising.. Free next day delivery... 40 quid and 2 days... Disappointing, going backwards
Posted 4 years ago
Thank you for taking the time to write a review. I am sorry you feel this way however, we do not state 'Free Next Day Delivery' on any of our communications. Free delivery is available as standard. Next Day Delivery is available at cost. Our customer service team are always on hand to assist you and plan deliveries accordingly to meet your needs and expectations.
Posted 4 years ago
Quality service, very helpful and am very satisfied
Posted 4 years ago
Insignia is great, have used it a few times. Great service
Posted 4 years ago
From order to installation - a seamless process.... Product quality remains very high - the delivery chap was extremely helpful and the finished result looks superb. Thank you
Posted 4 years ago
iGrass is rated 4.79 based on 89 reviews