iGrass Reviews

4.82 Rating 106 Reviews
95 %
of reviewers recommend iGrass
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
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08000 884 339



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Great service, always helpful on the phone. Vicki is brilliant to deal with, as are the rest of the crew. A+
Posted 4 years ago
Quality product, at a good price, delivered as required. Customer was very happy with their new lawn.
Posted 4 years ago
Excellent product ,excellent delivery was just a shame it took so many attempts to get the particular sample colour I wanted for my customer
Posted 4 years ago
Very easy all the way through from ordering to laying with a fantastic result.
Posted 4 years ago
Very helpful staff. Good quality products. And always on time. Very good service all round

Steve. From Bristol. :)
Posted 4 years ago
Great company, great products. Exactly what you need.
Posted 4 years ago
Quality products with great customer support and service
Posted 4 years ago
Your delivery driver was very nice but had no facilities to lift our artificial lawn off his van. Luckily I am the landscaper and not "my client" but I wouldn't have been too happy if I was and then somehow get a roll of lawn out of your van without any mechanical help. Thankfully between the 4 of us and the use of my vans tow bar we managed to move the roll out of your van. You MUST provide a way of getting the lawn out of your van without the help of your client!
Posted 4 years ago
always friendly and helpfull,
vicky often phones up with updates and any offers on.
fast and reliable service
cant fault anything
Posted 4 years ago
Posted 4 years ago
Have requested payment confirmation or an invoice via email and over the phone a number of times and yet to hear back. I urgently need to settle with accounts and haven't heard back
Posted 4 years ago
Hi Jonny, Thank you for your feedback. After checking the system the invoice was emailed on 04/03 and accounts department have called you. If you need anything else please do not hesitate to contact us.
Posted 4 years ago
I used Igrass for the first time. The delivery was on time, I was called an hour before delivery, which was very helpful and I was very pleased with the product
Posted 5 years ago
excellent service, good product. very helpful delivery driver.
Posted 5 years ago
We are very happy with the service that we recieve from you guys
Posted 5 years ago
Excellent service delivery driver very helpful definitely use again.
Thank you from Liberty improvements Ltd
Posted 5 years ago
Hi all at iGrass, just used invictus 35mm and it looks great. I have only one problem that worries me. When delivery driver comes there is just one driver and he has no carpet trolly to move the grass, I asked him what he would have done if I wasn't there and he said he would have took it back. On one delivery the driver had to ask the householder to help with the delivery, he did, but he had a bad back. It would be a good idea if the drivers all had carpet trollies. Delivery times were great and the product is great and will use you most of the time but the drivers do need a bit more training.
Posted 5 years ago
Your service is always very good very helpful many thanks
Mark absolute landscapes
Posted 5 years ago
Overall very efficient.
A small criticism,,it seems to be a recurring error to supply inadequate adhesive and tape,on occasion we have had to pick up locally and also recontact you for extra supply ion finding short
Posted 5 years ago
Good competitive pricing / deals from iGrass helps my business, so thank you :)
The product is good, looks good and has been well received by my customers.
Delivery has been good too with flexibility on delivery dates, and has always arrived on the date stated. However, I had been promised a call from delivery staff one hour before arrival of the goods on site and on two occasions this has not happened? This has left my customers to supervise the delivery of the goods (which should not be happening) and has caused me some embarrassment as we operate a professional installation service.
iGrass Customer Service (by telephone) is very good and makes ordering a very simple process.
I have experienced a price quote difference between the website and a Customer Service quote whereby I had to absorb an unexpected minor increase, not sure why that happened?
Overall, good service, price, product and delivery and we will continue to use as long as these four ingredients remain consistent.
Steve Woods
Best Gardens of Colchester
Posted 5 years ago
We use igrass for all of our artificial turf projects because there grass is of the best quality and value, having had samples sent from around the world and spoken numerous company's igrass has by far the best customer service of them all. Barry goddard paving and landscaping is pleased to be associated with igrass!!!! Keep up the good work
Posted 5 years ago
iGrass is rated 4.82 based on 106 reviews