iGrass Reviews

4.84 Rating 120 Reviews
96 %
of reviewers recommend iGrass
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
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Phone:

08000 884 339

Email:

manager@igrass.co.uk

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I didn't have a problem with the product but felt very misleaded about the delivery charge. At no point did it say you would be charged £50+ for the delivery of 6 shockmats. I have purchased artificial grass which is a more bulky heavier item but this was included in the price when purchased. The price of your shockmatting is very misleading due to the lack of additional info about the shocking price of delivery.
Helpful Report
Posted 4 years ago
Dear Duncan, Thank you for your valued feedback. Sorry you feel mislead. This is never our intention with our clients. Our delivery policy is quite clearly stated on our price list and shockpads do not qualify for free delivery. The delivery policy is as follows: Delivery policy * Delivery is available free on grass orders over 40m2 on our flexi delivery service (delivery within 5 days) subject to our terms and conditions. Delivery on orders below 40m2 has a minimum charge of £40.00 + VAT. * Next Day Delivery or named day delivery is available, subject to delivery charge. * There will be an additional charge for deliveries to the following postcodes: AB, BT, DD, GY, HS, IM, IV, JE, KW, LL, PA, PH, PO30-PO41, TR, ZE plus Ireland and any country outside the UK. † There will be an additional charge for delivery of underlay & shockpad due to product dimensions. Price on request.
Posted 4 years ago
Great customer service and delivery driver was very helpful and very nice guy. Also worth saying this is the best quality/value brand I have found.
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Posted 4 years ago
Great service and turn around, Would prefer some account terms sometimes card payment not convenient
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Posted 4 years ago
they just do...
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Posted 4 years ago
Always great service and competitive prices to match!
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Posted 4 years ago
Fast delivery, good quality grass easy to lay and the staff are very helpful & knowledgeable.
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Posted 4 years ago
Very happy.
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Posted 4 years ago
Very good quality grass at an excellent price. Easy to order and efficient delivery.
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Posted 4 years ago
A friendly and amazing team at Igrass, very helpful and fast to respond to all inquiries, highly recommend their quality products and services to contractors and customers looking for any aspect of artificial grass works.
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Posted 5 years ago
Very friendly staff that keep.you updated all the way through the ordering process, and go out of their way to help any way that they can. Great selection of grass at a great quality.
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Posted 5 years ago
Great service from initial sales contact to prompt and correct deliveries direct to our clients sites.
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Posted 5 years ago
Go down well .bushes up
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Posted 5 years ago
Good product and good delivery
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Posted 5 years ago
as always, a quick, friendly and speedy service, vicky ned looks after us superbly..
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Posted 5 years ago
Great service, always helpful on the phone. Vicki is brilliant to deal with, as are the rest of the crew. A+
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Posted 5 years ago
Quality product, at a good price, delivered as required. Customer was very happy with their new lawn.
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Posted 5 years ago
Excellent product ,excellent delivery was just a shame it took so many attempts to get the particular sample colour I wanted for my customer
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Posted 5 years ago
Very easy all the way through from ordering to laying with a fantastic result.
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Posted 5 years ago
Very helpful staff. Good quality products. And always on time. Very good service all round Steve. From Bristol. :)
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Posted 5 years ago
Great company, great products. Exactly what you need.
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Posted 5 years ago
iGrass is rated 4.84 based on 120 reviews