“Your delivery driver was very nice but had no facilities to lift our artificial lawn off his van. Luckily I am the landscaper and not "my client" but I wouldn't have been too happy if I was and then somehow get a roll of lawn out of your van without any mechanical help. Thankfully between the 4 of us and the use of my vans tow bar we managed to move the roll out of your van. You MUST provide a way of getting the lawn out of your van without the help of your client!”
“Hi all at iGrass, just used invictus 35mm and it looks great. I have only one problem that worries me. When delivery driver comes there is just one driver and he has no carpet trolly to move the grass, I asked him what he would have done if I wasn't there and he said he would have took it back. On one delivery the driver had to ask the householder to help with the delivery, he did, but he had a bad back. It would be a good idea if the drivers all had carpet trollies. Delivery times were great and the product is great and will use you most of the time but the drivers do need a bit more training.”
“Overall very efficient.
A small criticism,,it seems to be a recurring error to supply inadequate adhesive and tape,on occasion we have had to pick up locally and also recontact you for extra supply ion finding short”
“Good competitive pricing / deals from iGrass helps my business, so thank you :)
The product is good, looks good and has been well received by my customers.
Delivery has been good too with flexibility on delivery dates, and has always arrived on the date stated. However, I had been promised a call from delivery staff one hour before arrival of the goods on site and on two occasions this has not happened? This has left my customers to supervise the delivery of the goods (which should not be happening) and has caused me some embarrassment as we operate a professional installation service.
iGrass Customer Service (by telephone) is very good and makes ordering a very simple process.
I have experienced a price quote difference between the website and a Customer Service quote whereby I had to absorb an unexpected minor increase, not sure why that happened?
Overall, good service, price, product and delivery and we will continue to use as long as these four ingredients remain consistent.
Steve Woods
Best Gardens of Colchester”
