“I didn't have a problem with the product but felt very misleaded about the delivery charge. At no point did it say you would be charged £50+ for the delivery of 6 shockmats. I have purchased artificial grass which is a more bulky heavier item but this was included in the price when purchased. The price of your shockmatting is very misleading due to the lack of additional info about the shocking price of delivery.”
Posted 3 years ago
Dear Duncan,
Thank you for your valued feedback. Sorry you feel mislead. This is never our intention with our clients. Our delivery policy is quite clearly stated on our price list and shockpads do not qualify for free delivery. The delivery policy is as follows:
Delivery policy
* Delivery is available free on grass orders over 40m2 on our flexi delivery service (delivery within 5 days) subject to our terms and conditions. Delivery on orders below 40m2 has a minimum charge of £40.00 + VAT.
* Next Day Delivery or named day delivery is available, subject to delivery charge.
* There will be an additional charge for deliveries to the following postcodes: AB, BT, DD, GY, HS, IM, IV, JE, KW, LL, PA, PH, PO30-PO41, TR, ZE plus Ireland and any country outside the UK.
† There will be an additional charge for delivery of underlay & shockpad due to product dimensions. Price on request.
“Have requested payment confirmation or an invoice via email and over the phone a number of times and yet to hear back. I urgently need to settle with accounts and haven't heard back”
Posted 5 years ago
Hi Jonny, Thank you for your feedback. After checking the system the invoice was emailed on 04/03 and accounts department have called you. If you need anything else please do not hesitate to contact us.
“Not a good experience. The salesperson made an error with the delivery date, and then the courier didn't follow instructions and so what was meant to be a simple job, ended up taking 2 extra days.”
Posted 5 years ago
Very sorry you experienced delays with the courier. Assuring you of our best attention moving forward.
“False advertising.. Free next day delivery... 40 quid and 2 days... Disappointing, going backwards”
Posted 5 years ago
Thank you for taking the time to write a review. I am sorry you feel this way however, we do not state 'Free Next Day Delivery' on any of our communications. Free delivery is available as standard. Next Day Delivery is available at cost. Our customer service team are always on hand to assist you and plan deliveries accordingly to meet your needs and expectations.
