ID Card Centre Ltd Reviews

Name: ID Card Centre Ltd
Address: Radiant House, 1A Studland Rd, Northampton, United Kingdom
Rating: 4.71

4.7 Rating 859 Reviews

93 %

of reviewers recommend ID Card Centre Ltd

4.7

Based on 859 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About ID Card Centre Ltd:

Leading supplier of ID cards, ID card printers, ID card printer ribbons, lanyards and associated products to organisations large and small.

Visit Website

Phone:

01604422422

Email:

sales@idcardcentre.co.uk

Location:

Radiant House,
1A Studland Rd,
Northampton
United Kingdom
NN2 6NE

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ID Card Centre Ltd 1 star review on 28th May 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke to 2 different people had 1st person not helpful, said they would call back with some answers to my questions,on Friday am now Monday still waithng! 2nd person different answers, rude and matter of fact. WOULD NOT RECOMEND”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience with us. We appreciate your feedback, and we're sorry to hear about the challenges you encountered during your interactions with our team. During the initial call, our team member assisted you by reaching out to the supplier to try to speed up the process of acquiring braille stickers. Despite their efforts, it was determined that due to the intricate nature of the product, achieving a one-day turnaround was not feasible. Our team promptly relayed this information to you within a short timeframe and also raised concerns regarding the sizing of the requested lettering. During the subsequent call, we aimed to provide clarity regarding the challenges faced and potential solutions available. While we acknowledge there might have been moments of directness, our intention was to keep you informed and ensure accurate communication. We understand the importance of clear and respectful communication, and your feedback is invaluable in helping us improve our services. If you would like any further assistance, please feel free to contact our customer experience team who would be more than happy to assist you. Thank you once again for sharing your feedback, and we hope to have the opportunity to serve you better in the future.

Posted 2 months ago

“I’m disappointed with the cards order we have made , website stated one delivery date the really is completely different, the card numbers cannot be confirmed prior purchase - not the way it should be advertised and sold on the website. Lets see what and when we receive- watch this space”

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Posted 4 months ago

“The item was meant to be delivered on Thursday/Friday not expected till Monday”

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Posted 8 months ago

We appreciate you taking the time to share your feedback regarding your recent delivery experience with us. We sincerely apologise for any inconvenience caused by the delay in receiving your order. After reviewing your order details, it seems there was a mix-up with the delivery address provided, which resulted in the item being redirected and not reaching you until Monday. We understand how frustrating this situation must have been, and we deeply regret any inconvenience this may have caused. Please know that we take customer satisfaction seriously, and our team immediately took action to rectify the issue as soon as it came to our attention. Our customer support team worked diligently to ensure the package was redirected to the correct address and expedited its delivery to minimise the delay. Once again, we apologise for any inconvenience caused, and we genuinely appreciate your understanding. If you have any further concerns or require assistance, please don't hesitate to contact our customer support team, who will be more than happy to assist you. Thank you for choosing ID Card Centre. We look forward to serving you better in the future.

Posted 8 months ago

“ID Card Centre didn't want me to buy their products, I had to convince them to deliver them.”

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Posted 1 year ago

Thank you for taking the time to share your experience. Due to the nature of the products ID Card Centre sells, we are bound by the Specialist Printing Equipment and Materials (Offences) Act 2015 and we work with the Metropolitan Police and their Project Genesius initiative to prevent the sales of equipment for illegal purposes, and as such we have a legal duty to perform rigorous checks on each order. These checks include investigating company details applied to orders, and due to your order being dispatched to a residential address, our checks were triggered and carried out. The delay to your order was minimal and we can confirm that the order has been dispatched within 48 hours of being placed. Kind regards, ID Card Centre Ltd.

Posted 1 year ago

“Not happy with print result, faded print almost, am awaiting to hear back from their team as to how to rectify”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with us wasn’t a positive one, and we’ve looked into this to see what we could’ve done better. As the design was printed on a thinner card, the quality of the output was impacted and as a result the card appeared faded. We have now test printed your design with different technologies to help you achieve the best result and have provided a free-of-charge reprint after consulting with you. Please accept our sincere apologies for this matter. We can assure you that we make sure we assist our customers in every way possible, and we hope you’ll give us another chance to put things right in the future. Please feel free to reach out to customerservice@idcardcentre.co.uk to discuss your experience and share any further suggestions. Kind regards, ID Card Centre Ltd

Posted 1 year ago

“Next day delivery service still not recievied!”

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Posted 1 year ago

“Ordered items that said stock on web site only to be told no stock and no date”

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Posted 2 years ago

Hi there, Thank you for taking the time to share your experience. We’re sorry that it wasn’t a good one. We placed an order with our supplier for the item you require in July, who confirmed these would be due with us this week. As we haven’t received any tracking information from the supplier, we are unable to confirm this and therefore did not want to offer you a delivery date that was subject to change. Please be assured that we are doing everything we can do get stock into our warehouse, but due to many factors including the pandemic, there are shortages of many products. We apologise for the delay and can assure you that as soon as we know when the item will be with us, we will be in touch with a delivery date. If you would like to discuss your issue any further, please email us at customerservice@idcardcentre.co.uk. We will be happy to assist. Kind regards, ID Card Centre Ltd

Posted 2 years ago

“They did not send the name of Shipping company and tracking number to me”

Helpful Report

Posted 2 years ago

Dear Alsafa, Thank you for sharing your experience. We’re sorry to hear that it has been a negative one. We received your order on Friday evening and it was processed next working day on Monday after additional security checks that an international order of this nature require. Your order has been dispatched and tracking details sent to you, but please note it may take up to 24 hours for UPS to update with further information. If you have any further issues with your order or would like to discuss your experience, please feel free to contact customerservice@idcardcentre.co.uk. We hope you’ll give us another chance in the future. Kind regards, ID Card Centre Ltd

Posted 2 years ago

“Placed an order and paid extra for next day pre-12 delivery. When the items did not turn up, I raised a query with the company only to find out the the items were out of stock. There was no indication on the website the items were out of stock when I placed the order. Why would you not make it clear items are out of stock? Why would you advertise a next day delivery option when you can't fulfil next day delivery? Extremely poor.”

Helpful Report

Posted 2 years ago

Dear Mike, Thank you for taking the time to share your review. We apologise for the inconvenience you have experienced. Unfortunately, there are currently global component shortages affecting Zebra products. Whilst we have highlighted this warning on our website, regrettably the ribbon that you ordered was incorrectly marked as in stock and our team did not contact you immediately to advise of this. This error has now been rectified. We once again apologise, and hope that you give us another chance in the future. If you would like to discuss your issue further, please feel free to email customerservice@idcardcentre.co.uk and we will be happy to help. Kind regards, ID Card Centre Ltd

Posted 2 years ago

“considering you charge for delivery and the value of your products are not cheap, a delivery trackers would be helpful. excluding Sunday I've been waiting 4 days for a delivery”

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Posted 2 years ago

Dear Greg, Thank you for taking the time to share your experience. Our standard delivery is 1-2 working days (excludes weekends) and so delivery should have been by Tuesday 6pm. Regrettably your item was out of stock and therefore you experienced a delay of 1 day in receiving your order, which is something we did not communicate to you. We sincerely apologise for that and are actively looking at how we can prevent this from happening again. Your order was shipped to you on 03/08 and our system does not generate a tracking number until the goods are shipped which is why you didn’t get an email containing a tracking number until this day. We trust that you have now received your order and are happy with your item. If you have any further issues, please don’t hesitate to contact our Customer Service team and we’ll be glad to help. Kind regards, Kate Cleaver Office Manager ID Card Centre Ltd

Posted 2 years ago

“Never got a card, no explanation why but refunded money.”

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Posted 4 years ago

“Order not received- still waiting on order to be dispatched nearly a week later!”

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Posted 4 years ago

Hi John, Please accept our sincere apologies for any inconvenience caused by the delay, we were awaiting this product from the manufacturer. They have arrived this morning and been shipped out today. I have updated this product on our site to advise on the lead time. Kind regards, Ben

Posted 4 years ago

“Site would not process my card details so had to re-submit order using invoice and have still not yet received my order.”

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Posted 6 years ago

Hi Keith, thank you very much for your review. We apologise once again for the problems that we were experiencing with the payment option on our website that day. Our MD did actually email you straight away to arrange to take payment for your order but despite us trying to contact you we've not heard back from you and cannot ship your order until payment is received. If you'd like to contact us to arrange payment please call us on 01604 422422 and we can get these shipped straight out to you.

Posted 6 years ago

“wrong size”

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Posted 6 years ago

ID Card Centre Ltd is rated 4.7 based on 859 reviews