ID Card Centre Ltd Reviews

Name: ID Card Centre Ltd
Address: Radiant House, 1A Studland Rd, Northampton, United Kingdom
Rating: 4.71

4.7 Rating 859 Reviews

93 %

of reviewers recommend ID Card Centre Ltd

4.7

Based on 859 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About ID Card Centre Ltd:

Leading supplier of ID cards, ID card printers, ID card printer ribbons, lanyards and associated products to organisations large and small.

Visit Website

Phone:

01604422422

Email:

sales@idcardcentre.co.uk

Location:

Radiant House,
1A Studland Rd,
Northampton
United Kingdom
NN2 6NE

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ID Card Centre Ltd 1 star review on 28th May 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rendering of colour on cards is not an exact match, which means our logo and company colours are not as they should appear. I believe this may have been done when converting the pdf files I supplied to an image file. I did not request a "proof" to be sent to me but it is quite clear that the colours are different, and could be seen quite easily when compared to the pdf supplied. It is a shame, as otherwise, the cards look good.”

Helpful Report

Posted 8 months ago

Dear Chris, We appreciate your feedback regarding the colour rendering on the cards. We sincerely apologise for any inconvenience that this discrepancy may have caused with your logo and company colours. Your insights are invaluable in helping us improve our services. A member of our team has already been in touch to assist with resolving the colour matching problem and we're glad that we were able to find a solution that meets your expectations. Our team remains dedicated to delivering high-quality products that accurately reflect your brand identity. We take your feedback seriously and are taking proactive steps to update our processes and workflows, to prevent similar issues from occurring again. Thank you for your understanding and patience. We value your business and are committed to delivering exceptional products and services. If you have any further questions or concerns, please don't hesitate to reach out to us.

Posted 8 months ago

“Cards are fine but the courier used, never delivers and takes my parcel to a far shop. I was in and they didnt even attemps.”

Helpful Report

Posted 10 months ago

Dear Hayley, Thank you for sharing your review with us. We truly appreciate you taking the time to provide your feedback. We're glad to hear that you are satisfied with your recent purchase. Regarding the courier service, we value your input, and we will make sure to pass along your comments to them. Your feedback will undoubtedly aid us in improving our delivery services as we move forward. Thank you again for choosing our company, and we look forward to working with you in the future.

Posted 10 months ago

“needed Licence that day didn't receive until the following day 7/10”

Helpful Report

Posted 2 years ago

Dear Antony, Thank you for taking time to share your experience, and we’re sorry to hear that your experience wasn’t as positive as we’d like! Our operational days are Monday to Friday and as your order was placed on Saturday, it was processed and sent to you on Monday. We would always urge customers to make us aware if an order is urgent as we can often accommodate for this, but as we were not made aware, the order was processed as normal. If you have any further issues with your order or would like to discuss your experience with us, please contact customerservice@idcardcentre.co.uk. We hope you’ll give us another chance to make things right in the future. Kind regards, ID Card Centre Ltd

Posted 2 years ago

“Je recommande fortement ID Card. C’est vendeur honnête et la communication passe bien avec eux.❤️🔥 Mais il y’a un problème la livraison dure juste pour deux colis quittant l’Europe ( Angleterre) pour le Togo( Afrique) ça dure plus de 2 semaines.”

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Posted 3 years ago

“The quality of the product is good but the overall service is just acceptable. The minimum card order of 10 does not work for smaller businesses. On 3 occasions, I have had to order blank cards to reach the minimum requirement. For example my last order on 28/7/20 consisted of 2 printed ID cards and 8 blank white plastic cards. This cost my business £47.12.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review and for giving us the opportunity to review our processes. We're very sorry to hear about the difficulties you've had in ordering smaller card quantities from us. We've identified a flaw in our online ordering process which has now been rectified and a member of our team will be in contact with a resolution and a voucher to cover the cost of the additional cards. We apologise for the inconvenience caused and thank you again for highlighting the issue so that we could put it right.

Posted 3 years ago

“A printed needed to be returned. From the time I raised the fault it took almost 7 weeks for it to be returned, and I had to chance the process as i had not heard anything for a month”

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Posted 4 years ago

“Usually the service is very good. This time the ribbons did not arrive the next day. I rang to check why, to be told they weren't in stock when I ordered it the day before. I should have been told when I placed the order or even called back. I specifically asked that they would be delivered the next and was told yes.”

Helpful Report

Posted 5 years ago

Thank you for your review and you’re absolutely right, you definitely should have had a call from us to let you know we were unfortunately out of stock. This was our mistake, no excuses, and we hope that you know that this isn’t our usual level of service. We’ve sent you a little something in the post to show you how sorry we are.

Posted 5 years ago

“Good customer service over the phone, after 2 weeks still waiting for order.”

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Posted 5 years ago

“I havent receive my order yet!! Order ID 8468”

Helpful Report

Posted 5 years ago

Dear Mr Alvarez, I'm sorry to hear you have not received your order. It was emailed to you on 24/05/18 and has been resent this morning. Please also check your junk folders, and let us know by emailing sales@idcardcentre.co.uk if you've still not received it and we can try a different email address. Many thanks

Posted 5 years ago

“By giving me an option when the stock that I required wasn't available.”

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Posted 7 years ago

Hi Quenby, thank you for taking the time to leave a review, unfortunately we hadn't been made aware that the particular colour you ordered had been discontinued by the manufacturer, you should today have a sample of an alternative product which I trust you will be happy with. We would be happy to match the price with the original product you ordered. Thank you, Ben

Posted 7 years ago

“The website is very frustrating to use as it doesn't work properly - when trying to fill out information it has a tendency to stop typing. Information on the website was misleading and it wasn't until I called someone that they was able to give me accurate information.”

Helpful Report

Posted 7 years ago

Hi Tom, I'm sorry that our website caused you frustration when you placed your order, unfortunately we did have some gremlins last week after some updates, which I am relieved to say are resolved now and shouldn't cause any further problems. I have sent you a separate email but thank you for taking the time to add your review. Kind regards, Ben

Posted 7 years ago

ID Card Centre Ltd is rated 4.7 based on 859 reviews