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ID Card Centre Ltd Reviews

4.7 Rating 859 Reviews

93 %

of reviewers recommend ID Card Centre Ltd

Company Reviews

Product Reviews

4.7

Based on 859 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About ID Card Centre Ltd:

Leading supplier of ID cards, ID card printers, ID card printer ribbons, lanyards and associated products to organisations large and small.

Visit Website

Phone:

01604422422

Email:

sales@idcardcentre.co.uk

Location:

Radiant House,
1A Studland Rd,
Northampton
United Kingdom
NN2 6NE

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ID Card Centre Ltd 1 star review on 28th May 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spent £958 under the pretence that I would be receiving a brand new printer. However, when it arrived it was clearly not brand new. The protective cover that the printer was in was ripped apart and damage, some of the labels had been removed and to top that off there was even rubbish in the box that it came in. I tried to return this and organise a refund, however, they wouldn't refund it. Even though their website guarantees 100% satisfaction. I have since reported this to the Trading Standards and would definitely not recommend.”

Posted 1 month ago

Hi Emma, we apologise for the disappointment and inconvenience you experienced with your recent printer purchase. Upon investigation, we discovered that there was an issue with the delivery process, resulting in the product not meeting your expectations upon arrival. We have taken immediate action to rectify the situation by returning the printer and sending out a replacement promptly. Additionally, we are reviewing our internal procedures to prevent similar incidents in the future. We understand the importance of trust and customer satisfaction, and we appreciate your patience and understanding throughout this process. If you have any further concerns or require assistance, please don't hesitate to contact our customer experience team.

Posted 2 weeks ago

“Placed order on website only to be told item was out of stock.”

Posted 1 month ago

We appreciate your feedback and apologise for the inconvenience caused by the item being out of stock after you placed your order. Unfortunately, another order was processed just before yours, depleting our available stock. We're working on improving our inventory update timings to prevent such occurrences. Please feel free to reach out to us for assistance finding an alternative or updates on when the item will be available again. Thank you for your understanding and we look forward to working with you again in the future.

Posted 2 weeks ago

“I'm trying to start a company and they seem to think I'm some kind of criminal. Refuses to sell to me.”

Posted 2 months ago

“Don't believe the claims of same day dispatch and speedy delivery. I find the great reviews very suspect. I am still waiting for an item I ordered 5 days ago which was listed as in stock with estimated next day delivery. Just got an email to say it has only just shipped, which is the first communication since placing my order, with a customer waiting and asking for a date for me to install. Avoid this outfit and go for a reputable and trustworthy firm!”

Posted 2 months ago

We sincerely apologise for the delay in your order. While we faced unforeseen stock shortages due to a recent surge in demand, we understand the importance of timely communication. Your feedback is valuable, and as an apology, we're refunding your shipping costs. We're working to improve our processes to prevent such delays in the future. Thank you for your understanding, and we appreciate your continued support.

Posted 2 months ago

“The worst customer service you could expect. Deal with them to have a sad experience. This is regrettable as they asked you so many unnecessary questions for wanting to buy blank cards-what I eventually bought on Amazon., what a shady business people”

Posted 3 months ago

Thank you for sharing your feedback. We apologise for the inconvenience caused by the additional questions during your purchase of high-security blank cards. These measures are in place to comply with Project Genesius and prevent misuse. We appreciate your understanding and will use your input to improve our procedures while maintaining security. If you have any further concerns, please reach out to our customer experience team.

Posted 2 months ago

“Endless issues with our ID card machine, the printer has been returned to the manafacturer twice in less than 12 months. Still having endless issues with the printer and we are not eligible for a refund”

Posted 3 months ago

We understand the challenges you've faced with your ID card printer, and we apologise for any inconvenience. Although your purchase falls outside our standard refund policy, please note that your printer is still under warranty. Our team is actively collaborating with the manufacturer to address and resolve the issues you've encountered. Your satisfaction is our priority, and we appreciate your patience. Should you have specific concerns or questions, please reach out to our customer experience team. We are committed to ensuring a positive resolution for you.

Posted 3 months ago

“Very disappointed with the company this time our order was returned to the company stating unable to deliver we don't know the reasons for this, the company have said they will send the order again but we would have to pay for the delivery again or provide a refund but this would not be a fully refund because we would still have to pay the delivery charge even though we did not received the order. We have ordered previously and there was no issue with the delivery.”

Posted 4 months ago

We apologise for the inconvenience you experienced with your recent order after UPS returned the order advising “the receiver refused delivery”. We initially offered the reship with an additional cost on the information provided. The issue has been raised with UPS. We are sorry for any misunderstanding and have processed a refund as requested. If you have further concerns or need assistance, please contact our customer experience team.

Posted 3 months ago

“I paid extra to receive my order pre10.30am and it arrived after 2pm”

Posted 4 months ago

Hi Eunice, We apologise for the inconvenience caused by the delayed delivery of your order. We understand the importance of timely deliveries, especially with the pre-12 service you paid for. We're currently investigating the issue with the courier and will be processing a partial refund for the pre-12 delivery. We appreciate your patience and value your business. If you have any further concerns, please contact our customer experience team.

Posted 4 months ago

“We have received delivery of badges and inserts - however, these arrived damaged. Very disappointed as this happened last year too, but was rectified quickly. We emailed with details and photos of the issue this; we received an immediate acknowledgement to say they'd be in touch. 4 days later, we were emailed to ask us to let them know when would be a good time for a call (name spelt incorrectly!). We responded but that was 3 days ago and we have not heard anything still. Very poor service given this is the 2nd time we've had this issue.”

Posted 4 months ago

“I was very disappointed to not be allowed to have my delivery to my home address . I have had several deliveries to this address over the the last 4 years. Now an 8 year olds law is preventing that , with no pre-warning, or prior announcement. This is terrible customer service I have nop idea if delivery has been made ,or when , or by whom”

Posted 5 months ago

Hi Tim, We are sorry to hear you are disappointed with your experience with us and would like to provide some context regarding the situation. The reason we were unable to deliver your order to your home address was due to the Project Genesius legislation, which imposes restrictions on certain types of goods and their delivery locations. We want to assure you that this decision was made in compliance with the law and the nature of the goods you ordered. We understand that in your previous order, the goods were not covered by this legislation, and it is important to note that this legal constraint only applies to specific product categories. To resolve this issue, we have sent your order to your company address as agreed upon for delivery tomorrow. We strive to provide the best service possible under these circumstances and appreciate your understanding of the legal constraints we must adhere to. If you have any further concerns or questions about the delivery, please don't hesitate to reach out to our Customer Experience Team. We are here to assist you and ensure that your order is delivered smoothly and on time.

Posted 5 months ago

“pure service”

Posted 6 months ago

Dear Stephan, After reviewing your order, we understand that you may have been dissatisfied due to the unexpected import duties associated with your web order. We apologise for any inconvenience this may have caused. While we strive to provide transparent information to our customers, there are instances where additional charges, such as import duties, may apply, and these charges are governed by customs regulations beyond our control. We do advise our customers to refer to the official government guidelines for a comprehensive understanding of import duties. In this case, the Irish government provides detailed information on this matter at [https://www.revenue.ie/en/customs/individuals/buying-online-personal/outside-eu.aspx]. We encourage you to review this resource for a better understanding of the process. Once again, we apologise for any inconvenience you've faced, and if there is anything more we can do to assist you, please do not hesitate to contact us.

Posted 5 months ago

“order was delivered to someone else... also got someone else's delivery. called and 2 emails later, no communication at all, very poor so far.”

Posted 8 months ago

We are sincerely sorry to hear about the experience you have had with your recent order. Please accept our apologies for the mix-up. We deeply value our customers, and incidents such as this are certainly not reflective of the level of service we endeavour to provide. Let me assure you that we take such matters very seriously, and I have already informed our customer experience team about your situation. We are actively investigating what went wrong with the delivery process and why there was a lack of communication in response to your inquiries. We would like to reassure you that we are working diligently to rectify this issue and prevent such occurrences in the future. We have been in touch with you to resolve this matter to your utmost satisfaction and hope to come to a resolution at the earliest possible convenience. Your feedback is crucial to us, as it helps us improve our services and ensure that we provide the best possible experience to all our valued customers. Once again, please accept our heartfelt apologies for the inconvenience caused. We appreciate your patience and understanding as we work to rectify this for you.

Posted 8 months ago

“Very poor. Item has not been delivered since over a month now I placed order for paxton acces cards.”

Posted 8 months ago

It is unfortunate to hear that you have not received your order. However, our tracking information shows that it was marked as delivered on 27th June. We would advise that you check with any other individuals that may have been present on the delivery date, and also to check for any areas where the parcel may have been left. If you require the tracking information to investigate further, please contact us and we will provide this to you. Your feedback is crucial to us, as it helps us improve our services and ensure that we provide the best possible experience to all our valued customers.

Posted 8 months ago

“Website stated one price, purchased it and got contacted saying I need to pay extra because the price was wrong on the website. Do not trust ID Card Centre prices. Try to avoid.”

Posted 8 months ago

Dear Susana, We apologise for any inconvenience you experienced during your recent purchase at ID Card Centre. We understand how frustrating it can be when there are discrepancies between the advertised price and the final cost. At ID Card Centre, we strive to provide accurate and up-to-date information regarding our products and prices. However, due to the ever-changing nature of the market and various external factors, there are times when pricing updates may not be immediately reflected on the website. We sincerely regret that you had to face this issue, and we acknowledge the importance of transparency and accuracy in our pricing. Rest assured, we are continuously working on improving our processes to avoid such occurrences in the future. Once again, we apologise for the inconvenience you experienced and hope that you will give us another chance to serve you better in the future.

Posted 8 months ago

“Avoid this company. Totally waste of time . would give 0 stars if possible”

Posted 1 year ago

Thank you for taking the time to share your experience. Due to the nature of the products ID Card Centre sells, we work alongside the Metropolitan Police and their Project Genesius initiative to prevent the sales of equipment for illegal purposes, and as such we have a legal duty to perform rigorous checks on each order. These checks include investigating company details applied to orders, and in this case, we could not confirm the legitimacy of the order and therefore had no option but to cancel the order. Alongside this, company policy states that we do not deliver to storage facilities except under exceptional circumstances. We hope you understand the importance of these checks. Kind regards, ID Card Centre Ltd

Posted 1 year ago

“Horrific Experience. Broken Hardware, Slow/Non-Existent Replies.”

Posted 1 year ago

“I phoned up to confirm they had the cleaning cards I needed in stock - they confirmed they had 19 packs. I placed the order, all confirmed and received them the next day - so far so good. Opened the package - wrong cards, for a totally different machine. It then took over a week of not getting replies to calls and emails before they eventually admitted they didn't have what I'd ordered, that the website codes and descriptions were wrong (even though they've still got the same page up now), and that they would issue a full refund. Shocking service.”

Posted 1 year ago

Dear Simon, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with us wasn’t a positive one, and we’ve looked into this to see what we could’ve done better. Unfortunately, there is a shortage of cleaning cards for certain printer models due to ongoing manufacturing issues across the world. Because of this, we were mistakenly advised by our supplier that another model of cleaning kits by the same manufacturer would be compatible with your printer, and regretfully this information was incorrect. Your refund has now been processed. We are now investigating the issue thoroughly with the supplier so we can rectify the mistake and prevent it from happening again. Please accept our sincere apologies for this matter. We can assure you that we make sure we assist our customers in every way possible, and we hope you’ll give us another chance to put things right in the future. Please feel free to reach out to customerservice@idcardcentre.co.uk to discuss your experience and share any further suggestions. Kind regards, ID Card Centre Ltd

Posted 1 year ago

“I got my products after 2 months. In this time period, they did lots of stories. They sent me a quote, and after that, they charged me £150+ for the same products. They continued chasing me for some different materials which I didn't want to get. Overall I did lots of hassle with them.”

Posted 1 year ago

“Ordered printer ribbon and printer software both paid, still not received anything no tracking info just emails to leave feedback etc. Poor.”

Posted 1 year ago

“Hello, I buy the software and asked for download link and activation code. On the phone I said that I have database ready to print with .card extension from cardimaging or cardpresso and the lady said it will work. When I download the demo version I open and see that this software is completely different and not usefull for me. Even though I don't activate the software I send request to return the softwafe on phone, chat support and email. And they said thay will contact so later I got an email that the software is shipped by post. I will not receive the software and send it back to the sender. You must send me back the money I didn't use nothing from you. Misserable customer support...”

Posted 1 year ago

Dear Darko, We’re sorry to hear that your experience with us wasn’t a good one. Unfortunately, due to the software being a downloadable license that cannot be controlled once supplied, we are unable to offer any refunds on the product. If you would like to discuss your issue any further, please contact customerservice@idcardcentre.co.uk. We will be happy to assist. Kind regards, Claire Brian Customer Experience Manager ID Card Centre Ltd

Posted 1 year ago

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ID Card Centre Ltd is rated 4.7 based on 859 reviews