ID Card Centre Ltd Reviews

Name: ID Card Centre Ltd
Address: Radiant House, 1A Studland Road, Northampton, United Kingdom
Rating: 4.70

4.7 Rating 864 Reviews

93 %

of reviewers recommend ID Card Centre Ltd

4.7

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About ID Card Centre Ltd:

Leading supplier of ID cards, ID card printers, ID card printer ribbons, lanyards and associated products to organisations large and small.

Visit Website

Phone:

01604422422

Email:

sales@idcardcentre.co.uk

Location:

Radiant House,
1A Studland Road,
Northampton
United Kingdom
NN2 6NE

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ID Card Centre Ltd 5 star review on 2nd June 2019

Tom S

ID Card Centre Ltd 1 star review on 28th May 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, I buy the software and asked for download link and activation code. On the phone I said that I have database ready to print with .card extension from cardimaging or cardpresso and the lady said it will work. When I download the demo version I open and see that this software is completely different and not usefull for me. Even though I don't activate the software I send request to return the softwafe on phone, chat support and email. And they said thay will contact so later I got an email that the software is shipped by post. I will not receive the software and send it back to the sender. You must send me back the money I didn't use nothing from you. Misserable customer support...”

Helpful Report

Posted 3 years ago

Dear Darko, We’re sorry to hear that your experience with us wasn’t a good one. Unfortunately, due to the software being a downloadable license that cannot be controlled once supplied, we are unable to offer any refunds on the product. If you would like to discuss your issue any further, please contact customerservice@idcardcentre.co.uk. We will be happy to assist. Kind regards, Claire Brian Customer Experience Manager ID Card Centre Ltd

Posted 3 years ago

“Appalling.....Wasted a week of my time in taking an urgent time critical order, only to be told at the 11th hours that it wasn't in stock! Information which could have been told to me on the day of the order. Wasted my time and phone calls......”

Helpful Report

Posted 4 years ago

Dear David, We’re very sorry to hear about your negative experience with us. Due to an error on our part, our website’s information was incorrect and regrettably this caused an error when placing your order through the system. We would like to sincerely apologise for this error and the wasted time on your behalf, and can confirm that we have now issued a full refund. The issue on the website has now been rectified and we are actively looking into how we can avoid this issue in future. If you have any further comments or would like to discuss the issue further, please get in touch with customerservice@idcardcentre.co.uk. We apologise for this issue, and we hope you give us a chance to make things right in the future. Kind regards, Kate Cleaver Office Manager ID Card Centre Ltd

Posted 4 years ago

“Ordered on 16 July still waiting , and have been told may not arrive till August sometime , lanyards been at clearance for 8 over days , appalling service , paid around 30euro for postage .twice price of item to come from England to Ireland , can't believe this company, it's so utterly incompetent .”

Helpful Report

Posted 4 years ago

Dear Penny, Thank you for your feedback, and we can only apologise for the delay in your order arriving to you. I can confirm that we have investigated the issue you have experienced with the courier. Your order was released from customs on 24/07/2021 but the courier is now unable to confirm the location of the parcel. The courier has escalated this, and we will be in touch with you soon with an update or they may contact you directly. However, in the meantime, we have contacted you to offer a reship of your order free of charge. For us to proceed and get your order on its way to you, please respond to the email you have received, and we will gladly get this sorted. If you would like any further information about your order, please get in touch with customerservice@idcardcentre.co.uk and we’ll be happy to assist. We are sorry that you’ve had a negative experience, and hope you’ll give us another chance in the future. Kind regards, Kate Cleaver Office Manager ID Card Centre Ltd

Posted 4 years ago

“Wouldn’t supply the goods even though I only ordered basic blank cards.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share your feedback. I can confirm that we have looked into this issue for you. Due to the nature of the equipment ID Card Centre supplies, we work alongside the Metropolitan Police and their Project Genesius initiative to prevent the sales of equipment for illegal purposes, and as such we have a legal duty to perform rigorous checks on each order. This, coupled with a lack of staff training, meant that your order was challenged unnecessarily. We can only apologise for this error, and we have now rectified the issues that led to this. If you’d like to discuss your experience further, please email us at customerservice@idcardcentre.co.uk. We hope you’ll give us another chance in the future. Kind regards, ID Card Centre Ltd

Posted 4 years ago

“Great product and fast delivery.”

Helpful Report

Posted 5 years ago

“I clearly wrote down my address as Canadian one, with a Canadian postal code, a Canadian city and province. They ended up sending it to someplace in the UK. I'm not sure who's fault it is but this has been a terrible experience. **update: they tell me they have already reshipped by express, that they made a mistake. This was 6 days ago, and the tracking number does not scan. Total nuisance of a company.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to provide us with your feedback. Please accept our sincere apologies for the experience you have received. I would like to assure you this certainly isn’t our usual level of service. Unfortunately the country had been input incorrectly on your order and was subsequently missed on our quality checks. I would like to assure you the relevant admin team have been retrained to ensure this does not happen again. I have tried to call you to discuss this further however I have been unsuccessful in contacting you so we have emailed you with an update on your order. Many thanks Kayleigh ID Card Centre

Posted 5 years ago

“I ordered a 3-in-1 hole punch which has turned up with the measuring gauge - waiting for somebody to get back to me”

Helpful Report

Posted 5 years ago

“Terrible experience. Will never use this company again. After a genuine error on my part which did cause the company a bit of additional work, I called personally to express my sincere apologies. The Managing Director immediately became angry and unprofessional, telling me off! How rude and unprofessional. I'm shocked at his aggressive telephone manner - which was immediate. It was also surprising that he didn't seem to understand the concept of 'lifetime value of a customer'; I'd been a customer for 3 or so years and would have been so long into the future We're all human and we all make mistakes... I'll source from a company that has a bit more respect in future.”

Helpful Report

Posted 6 years ago

“Just tried to create my uni ID as lost my old one. Told they didn’t make fake cards ( but it’s not one) , they still changed me £5 and didn’t make it.”

ID Card Centre Ltd 1 star review on 27th May 2019

Helpful Report

Posted 6 years ago

As stated on our website, we are not able to print replica cards, including student ID. We do also state that if we receive an order for fake or replica cards then we do reserve the right to cancel the order and withhold an admin fee to cover our costs.

Posted 6 years ago

“The wrong cards were sent out and after four conversations i was told ID card centre couldn't provide the cards i required.”

Helpful Report

Posted 6 years ago

We are sorry that you’re not happy with the service from ID Card Centre. As our MD explained on the telephone today, whilst we did send out what we believed to be the correct cards, we were not fully aware at the time that these would not work with your specific system as often access control tokens do, by design, require very specific programming details. We weren’t fully aware of your exact programming at the time of your order. It can also be the case, as in your situation, that on investigation into the specific cards or fob required, that we find these are locked down to a specific manufacturer or distributor and as such we are unable to provide them. I hope this helps to further explain why we were unable to fulfil your order, for which you will of course receive a full refund.

Posted 6 years ago

“Order cancelled for no reason. Ridiculous”

Helpful Report

Posted 6 years ago

Dear Francoise, Many thanks for your feedback and our sincerest apologies for the mix up with your order. I understand that our sales team have been in contact with you and already printed and shipped your order free of charge by way of apology. As they explained, we have very strict safety measures in place that work in cooperation with the Metropolitan Police initiative Project Genesius to prevent fraudulent orders. Our team were unable to open your card design but had believed it to reprint of a university identity card, something we are unable to print for individuals. Our team should have investigated it further rather than cancelling your order, and the full team have now been retrained on our process in this regard. Kind regards, Nicola O'Brien Director

Posted 6 years ago

“Very poor customer service. Quibbled over a £15 refund after they made an error and are still trying to wriggle out of it!! The whole system seems geared to squeezing the £30 design fee out of the customers after they claim that submitted artwork is not of the correct standard?? Will be taking my custom elsewhere and suggest others do the same.”

Helpful Report

Posted 6 years ago

Many thanks for your recent review. As with any complaint that we receive, I’ve taken the time to thoroughly investigate what happened and review the communications between yourself and our team. I’d like to take this opportunity to state that I fully support the actions and decisions of our team in this case, and to state our version of events. To keep costs as low as possible for our customers we make the artwork and a photo proof of the card optional extras. However, we know that due to the nature of card printers and the print processes involved, that print guidelines need to be very specific. We therefore give you all the information you need to be able to create the design yourself, including details on resolution, file type and colours. This was available on our website and was also emailed to you. We do also provide a free template on the website for customers to use to design their cards. We do not insist that any customer uses our artwork service and at no point in the communications between our team and you did anyone try and sell this to you. On our website, we clearly state that ‘We will print your artwork as supplied’. Therefore, I see that our only failing is that we did not follow our own process with your order and in fact, on realising your design was the wrong size, our design team contacted you to give you the opportunity to change it. Then on receiving the new design, having printed the cards, they saw the print quality was not to a standard that we were happy with had they been our own design. Please note that print quality is not something that we would have known until the cards had physically printed. Rather than just shipping them to you they contacted you to give you the opportunity to change the resolution of your design and we would have reprinted the cards with your new design at no extra charge. However, you instructed us to cancel your order instead. We advised that we could not refund the print costs (we already incurred the print and admin costs by this point and the error in the design wasn't ours!) but we would refund the shipping as the order had not yet been shipped. So, to summarise I’m sorry that you feel our customer service is ‘very poor’ but I beg to differ. Our team went out of their way to try and complete the order to your satisfaction, including offering FOC reprints and I also do not see how the error was ours to fix. I’m happy to discuss this with you (or anyone else that’s reading this and is concerned about whether they should trust us with their card printing!) further should you wish. Best regards Nicola O’Brien, Director, ID Card Centre

Posted 6 years ago

“The pouches were not the size i expected or the size i ordered they were too long”

Helpful Report

Posted 8 years ago

“Asking for a reveiw of the service when I haven't received anything as yet???”

Helpful Report

Posted 8 years ago

Dear Jennifer Many thanks for your review. We have looked into why you were sent the review request prior to your goods arriving and can see that you selected to downgrade to a cheaper and slower delivery method on checkout. Our standard delivery option would have had the goods with you on Friday. The sending of our review request emails is largely automated and therefore did not take into account that your goods would not have arrived yet. We apologise for this and note your feedback. We trust that you have now received your delivery and that it was as you expected. Many thanks for your custom, best regards Ben

Posted 8 years ago

ID Card Centre Ltd is rated 4.7 based on 864 reviews