I ordered a fabric crate for new puppy. Very good website and the customer service team were excellent when I realised Inhad ordered the wrong size. Item was refunded prior to shipping so I could order correct item. The delivery constrainsts set by Hugglepets were an issue. No safe place, no deliver to neighbour and no collection so I had to personally wait in until 7pm when the crate was delivered. No delivery time is given. The carrier offers all the above options but Hugglepets insist on person delivery only. I am very pleased with the crate. It is excellent quality and well priced